Opted out of bonuses entirely for my first two months, intentionally, to see how withdrawals behaved without any playthrough attached. The account let me turn deals off in options with one toggle, sim... See more
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Their verification process asked me for documents once, I provided them. Then a week later the same request came through again like nothing happened before. Wasted time submitting everything twice.
From my experience, the last app I had needed reinstalling about monthly and lost my options each time. This one has refreshed four times and the sound preference, the stake size and the favorites lis... See more
Received a welcome bonus, terms clearly stated it was good until next Wednesday. Logged in Tuesday evening and the funds had disappeared. Live chat took 10 minutes to tell me the expiry was actually t... See more
Company details
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Comparez les casinos en ligne destinés aux joueurs en France selon la rapidité des retraits, la clarté des conditions et la sécurité des comptes.
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Deposited 50 pounds on Monday and the…
Deposited 50 pounds on Monday and the history only shows 25. Contacted them and they said both went through but one entry is just missing from my account page.
The transaction log skipped my second…
The transaction log skipped my second bet entirely. I played two rounds back to back and only one appears in the history. Support couldnt explain where the other one went.
Asked for a 75 pound limit and it…
Asked for a 75 pound limit and it appeared in my settings but wasnt enforced. Deposited 200 before realizing nothing had stopped me. Very frustrating when you actually want the protection.
Withdrawal was supposed to arrive in 24…
Withdrawal was supposed to arrive in 24 hours. Its been 5 days and support keeps saying it's processing. No update since I submitted it.
Cashier history is missing a deposit I…
Cashier history is missing a deposit I made Thursday morning. The funds were taken but theres no record of the transaction. Live chat was useless about finding it.
I put in a 200 limit yesterday and…
I put in a 200 limit yesterday and deposited 250 this morning without any warning or block. The system just let it through like the limit wasnt there at all.
Contacted them about a bonus issue and…
Contacted them about a bonus issue and they replied with a generic answer that had nothing to do with what I asked. Completely unhelpful.
Got told my cashback would be 75 but…
Got told my cashback would be 75 but when it landed it was just 45. Contacted them and they basically said tough luck, its in the terms. Disappointing to say the least.
Every reply I have had names the person…
Every reply I have had names the person and their desk, so you know whether you are talking to payments or to general support. Small thing that makes chasing a bonus question much easier. 9/10 there.
mobile data slowed normally that title…
mobile data slowed normally that title cards eventually but that funds and honestly transaction log kept personally updating accurately. I clearly checked simply again at 3:20pm.
Cancelled a small cashout
Cancelled a small cashout, and 100 € returned to balance once basically right away. that time Good status update.
Set a 25 € weekly limit and there it…
Set a 25 € weekly limit and there it stayed saved
I checked verification before…
I checked verification before requesting a cashout. ID and address were listed separately, and the email matched the account status later Checked on mobile data
Opted out of bonuses entirely for my…
Opted out of bonuses entirely for my first two months, intentionally, to see how withdrawals behaved without any playthrough attached. The account let me turn deals off in options with one toggle, simple enough, and nothing was pushed at me after that.
The translated terms had one awkward…
The translated terms had one awkward phrase, but the important conditions still matched the English version. I could understand the wagering without contacting support.
Reactoonz froze once on hotel
Reactoonz froze once on hotel, around 1:39, Wi-Fi, then reopened at the, on August 14, same round. Balance looked right after refresh.
Asked support to explain the wagering…
Asked support to explain the wagering on my free spins because I thought I'd been shorted, and Elena walked me through the maths. Turned out it was right, and I felt daft but she didn't make me feel it.
Timeout page was before dinner easier…
Timeout page was before dinner easier to find than expected.
I came back for a second quick session…
I came back for a second quick session because the basics remained consistent: sign-in, title search, and transaction log all functioned
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