The hole experience was fine first phone flawless the second one the note 20 battery was done only lasted a few hours on a full charge so had it replaced at Samsung
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Review summary
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Arrived 4 days after placing an order. It came the way they described it at the website. 94% battery health. Bought it in an excellent condition. No marks, No scratches, no dents, not cracked, u can... See more
Company replied
What impressed me most was the combination of price, quality, and trust. The device arrived in excellent condition with 100% battery health and felt just like a brand-new device. The 2-year warranty a... See more
Company replied
Company details
Written by the company
Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.
Contact info
In5 Tech, King Salman Bin Abdulaziz Al Saud Street, 73000, Dubai, U.A.E.
- contact@revibe.me
- revibe.me
4.2
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Hooo I bought my second device when I…
Hooo I bought my second device when I tell you good condition feels like excellent condition not to mention how fast it was to have it delivered bought it on 10th of May was delivered on the 15th of May I’m def buying one more month end waiting for PAYDAY Special 😂😂
15 May 2026
Unprompted review
Reply from Revibe
Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.
I got an I phone 16 pro max
I got an I phone 16 pro max. And it was like brand new, and the price was really great.
9 May 2026
Unprompted review
Reply from Revibe
We love hearing this! Your Revibe review just made our day. Can't wait to welcome you back.
I had the worst experience with…
I had the worst experience with Revibe.I dont have my money or my laptop that i ordered because i decided to order from them, definitely the biggest mistake i made.They claim in their site about shipping within 2-4 days. I ordered a laptop with this hope that i would get my laptop quickly because i needed a laptop urgently. Later on even aftwr 7-8 business days my laptop wasnt even shipped. Even after so many emails my laptop wasn’t shipped so i finally cancelled my order. Its been so many days and they sare saying they have already processed the refund but it still hasnt come in my bank account. Now after so long wait neither do i have a laptop nor my money.
17 May 2026
Unprompted review
Reply from Revibe
Hello Pranaya,
We sincerely apologize for the inconvenience and frustration caused by this experience. We completely understand how disappointing this situation must be, especially since you needed the laptop urgently and expected delivery within the promised timeframe.
Please note that your refund has already been processed as per our policy. However, depending on your bank and payment provider, the amount may take up to 7 business days to reflect back in your account balance.
We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we aim to provide.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Over 2 week delay in delivery
Over 2 week delay in delivery, company placed all blame on the shipper and refused to take any responsibility or action except for empty platitudes in their emails. Return process was excruciating - again, the company took no responsibility.
24 April 2026
Unprompted review
Reply from Revibe
Hello Matt,
We sincerely apologize for the inconvenience and frustration caused by the delivery delay and the return experience. We completely understand how disappointing this situation has been for you, and we truly regret that your experience did not meet expectations.
Please note that we have already received your return claim and are actively following up on it. We kindly ask for your cooperation regarding the pickup process and recommend contacting DHL as well, as we have already coordinated with them from our side. There may currently be delays due to staffing or operational capacity in your area.
We truly appreciate your patience and understanding while we work toward resolving this for you as quickly as possible.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Very disappointing
Very disappointing - Received the Wrong Model and a Dead Battery!
I highly recommend avoiding Revibe. My experience with them has been a complete nightmare.
I ordered a Dell Latitude 7420, but instead, they shipped me a completely different, lower-spec model—the Dell Latitude 7320. Getting the wrong laptop was frustrating enough, but it gets much worse.
Revibe explicitly promises a battery health of 90% on very good condition or higher for their devices. When I checked the battery health on the laptop they sent me, it was sitting at a miserable 44%. The laptop can barely hold a charge and is practically unusable without being plugged into a wall.
They failed on the model, they failed on the quality assurance, and they completely lied about their battery health guarantees. Save your time, money, and sanity—do not buy from Revibe.
12 May 2026
Unprompted review
Reply from Revibe
Hello Abdulrahman,
We sincerely apologize for the inconvenience and frustration caused by this experience. We completely understand how disappointing it must have been to receive a different model than expected and to have concerns regarding the battery performance.
Please note that we have already accepted your return claim and are taking full responsibility to resolve this matter properly. However, we kindly ask that you refrain from accusing us of being scammers, as we are actively working with you to make this right and ensure the issue is handled according to our policy and support process.
We truly value your feedback and appreciate your patience while we complete the return and resolution process.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Happy Customer
The purchase was fast and easy to make on the revibe app and the phone is in more than good condition the phone feels brand new I'm happy with my purchase. Thank you Revibe.
16 May 2026
Unprompted review
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
Excellent Easy Purchase
The variations of phones available are amazing, the fact that you can choose to have a 2 year warranty added is awesome. The delivery was quick and efficient.
14 May 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
experience with revibe is the best ……
My experience with revibe is the best …
Bought my iPhone 14 from revibe and it is looking so brand new really happy with the product
16 May 2026
Unprompted review
Reply from Revibe
Thank you for the positive Revibe review. It means a lot to our team.
The delivery service was excellent and…
The delivery service was excellent and fast even the tracking of the device gave out relevant information. I’m really happy with my device also.
14 May 2026
Unprompted review
Reply from Revibe
We’re grateful for your Revibe review. Thanks for choosing Revibe!
Good quality
Fast delivery, good prices, truthful customer service and support
13 May 2026
Unprompted review
Reply from Revibe
Thank you for taking the time to leave this Revibe review.
Too much delay in delivery which lead to cancellation
Delay in delivery which lead to order cancellation.
15 May 2026
Unprompted review
Reply from Revibe
Hello Muhammed,
We sincerely apologize for the delay in delivery and the inconvenience this has caused. We completely understand your frustration and regret that the order did not arrive within the expected timeframe.
Please note that we have fully processed your refund as per your cancellation request. Kindly allow up to 7 business days for the refunded amount to reflect back in your account balance, depending on your bank or payment provider.
We truly appreciate your patience and understanding.
Best regards,
Revibe | Customer Experience Team
The transparency from placing an order…
The transparency from placing an order to delivering the device. They communicated everything with me
14 May 2026
Unprompted review
Reply from Revibe
Your Revibe review made our day. Thank you for your support!
Items take longer than expected
I ordered 6 days ago, i get no updates only stuck at quality check, you did not meet your delivery timeline, customer service is poor i only chat with ai which is not solving any of my problems, i canceled the order but no updates so far, im frustrated
16 May 2026
Unprompted review
Reply from Revibe
Hello Lee,
We sincerely apologize for the delay in delivery and the inconvenience this has caused. We completely understand your frustration and regret that the order did not arrive within the expected timeframe.
Please note that we have fully processed your refund as per your cancellation request. Kindly allow up to 7 business days for the refunded amount to reflect back in your account balance, depending on your bank or payment provider.
We truly appreciate your patience and understanding.
Best regards,
Revibe | Customer Experience Team
I am waiting the laptop since 11 days…
I am waiting the laptop since 11 days expecting arrival time 7 days.. and nothing yet.
As well i ordered AirPods and so bad quality and they didn’t accept to refund it.
15 May 2026
Unprompted review
Reply from Revibe
Hello Hassan,
We sincerely apologize for the delay in your laptop delivery and for the disappointment caused by your experience with the AirPods. We completely understand your frustration, especially after waiting longer than the estimated delivery timeframe.
Please note that once your laptop is delivered, our team will contact you directly to offer compensation for the delivery delay and assist you further regarding your experience.
We truly appreciate your patience and understanding, and we are sorry that your first experience did not meet expectations.
Best regards,
Revibe | Customer Experience Team
Reply from Revibe
We appreciate your kind Revibe review. Glad we could help!
Really Bad after sale service
Really Bad after sale service, recieved iphone with chiped screen. Raise claim through app withinb 4 hrs of receiving as suggested by CSR. Its been 5 days no one came to pickup the device despite several email and calls. No one bothers to call back to update me whats the issue. When i call the customer care they dont have clarity that why the device is not picked up. Such a bad experience. I will never buy from Revibe again and i will not recommend to anyone also. Being a customer it me who has to call pickup team to arrange pickup. I did also, but they refused to take it as the order for pickup was not created correctly by the Revibe team. I have the proof of the communication between me and courier people. Even after informing revibe customer care that irder created was wrong and promised by them that they will rectify the issue and arange pickup as soon as possible.
11 May 2026
Unprompted review
Reply from Revibe
Hello Bikram,
We understand your frustration and would like to clarify that QuickUp did attempt to contact you, however there was no response, which caused the pickup attempt to fail.
We have also replied to your emails multiple times explaining that you need to coordinate directly with QuickUp to arrange a suitable pickup time for the device.
Best regards,
Revibe | Customer Experience Team
Awesome and great
15 May 2026
Unprompted review
Reply from Revibe
Thank you for the positive Revibe review. It means a lot to our team.
"Excellent support
"Excellent support! They quickly resolved my issue and gave me store credit to buy my next phone. Very reliable service."👍👍
14 May 2026
Unprompted review
Reply from Revibe
We’re grateful for your Revibe review. Thanks for choosing Revibe!
Reply from Revibe
Thank you for taking the time to leave this Revibe review.
Pathetic and Terrible Customer Service.
Pathetic and Terrible Customer Service.
Found out after I bought the Samsung S23 Ultra that it was being sent from Dubai to Thailand.
Their customer service won't reply, and Thai Customs wants me to provide an import licence, pay penalties, import fees and duties, which makes the whole Revibe experience a nightmare and the cost of the phone more than a new S23 Ultra.
I now need to reclaim my money through my credit card as Revibe will not answer nor help.
12 May 2026
Unprompted review
Reply from Revibe
Hello Jon,
We’re sorry for the inconvenience and frustration caused by the customs process.
Please rest assured that we are actively working on this matter with the relevant parties, and the shipment is expected to be released and delivered to you soon.
Best regards,
Revibe | Customer Experience Tea
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