Revibe Reviews 5,432

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,470 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, often describing them as being in immaculate, like-new, or even brand-new condition, with many noting the absence of scratches or dents. Reviewers also appreciate the fast delivery service, with many receiving their orders quickly and with frequent updates. The customer service is often praised for being professional, supportive, and responsive, with some customers expressing gratitude for the team's willingness to address concerns and provide solutions. However, some people were dissatisfied with the customer service, citing issues like unresponsiveness, long waits for resolutions, and difficulties with returns or warranty claims. A few customers also reported receiving products that developed issues after a short period, or that did not match the description, such as incorrect colors or non-genuine parts. There were also occasional complaints about delivery delays or problems with international customs.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and condition. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers are impressed with the immaculate condition... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction. Some... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise fast delivery times, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The hole experience was fine first phone flawless the second one the note 20 battery was done only lasted a few hours on a full charge so had it replaced at Samsung

Company replied

Rated 5 out of 5 stars

Arrived 4 days after placing an order. It came the way they described it at the website. 94% battery health. Bought it in an excellent condition. No marks, No scratches, no dents, not cracked, u can... See more

Company replied

Rated 5 out of 5 stars

What impressed me most was the combination of price, quality, and trust. The device arrived in excellent condition with 100% battery health and felt just like a brand-new device. The 2-year warranty a... See more

Company replied


Company details

  1. Online marketplace

Written by the company

Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.


Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Revibe is a smart alternative to buying new. I received a device that felt brand new with 100% battery health, a 2-year warranty, and great value for the price.

What impressed me most was the combination of price, quality, and trust. The device arrived in excellent condition with 100% battery health and felt just like a brand-new device. The 2-year warranty also gave me extra confidence in my purchase.

14 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Your support means everything to us! We hope this is just the first of many great Revibe experiences for you.

Rated 5 out of 5 stars

i want to give 5 atR

19 February 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for the wonderful Revibe review! We're always adding fresh finds from our suppliers, so there's plenty more to discover.

Rated 5 out of 5 stars

Great Service…

I was impressed with the communication and updates after placing an order for my device. Delivery via DHL was fast and updates were frequent. Very impressed, my device was delivered in an immaculate condition, almost brand new to be honest, the device has been working perfectly for now and I have been testing it for a few days. Great service so far from Revibe!

15 May 2026
Unprompted review
Revibe logo

Reply from Revibe

What an amazing Revibe review — thank you! We put a lot of care into every order, and it's so rewarding to know it shows.

Rated 4 out of 5 stars

The promotion/discount was great

The promotion/discount was great. The warranty is really there and the price of the iPhone is amazing.

21 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for sharing your Revibe review. We’re happy you had a great experience.

Rated 4 out of 5 stars

Great service but just hope you can…

Great service but just hope you can change things abit. Show all phones with sim slot, 1 or dual sim

16 February 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

And thank you for that valuable feedback, we will make sure to take it into consideration.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Quality

Quality, the delivery is very fast,the unit is in prestine condition

13 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Your support means everything to us! We hope this is just the first of many great Revibe experiences for you.

Rated 1 out of 5 stars

REVIBE IS A SCAM

I ordered an Ipad on the 16 April 2026 which i received on the 20th April 2026. I then returned it and the driver collected it on the 22nd April 2026 due to the fact that I requested a full refund of R4,999 as I was unhappy with the purchase.

Firstly my reason for returning is that the ipad had dents and the screen was replaced with dirt under. I chose 'Excellent' which did not stipulate dents it said minor scratches. Secondly I called their offices to confirm if the ipad is wifi and cellular compatible. The lady i spoke to said it is and will work with an esim. She lied it does not. As I have checked the model number and it is only wifi not cellular.

Today the 19 May 2026, I received an email from Yusef stating that unfortunately your claim was deemed invalid. Also note that the Ipad was never used.

I urgently requested a refund and get told a hole lot of crap. REVIBE IS A SCAM people. I will be taking them to OMBUD as well.

20 April 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Raaydah,

We understand your frustration regarding this situation, however, we would like to clarify that Revibe is not a scam. We operate according to clear policies that have been in place for years and are applied consistently to all customers.

Please note that if an item is returned with additional damage or in a condition different from how it was originally delivered, the return or claim may be deemed invalid according to our policy. This policy is clearly established and is not a surprise or a newly introduced condition.

Our team carefully inspects all returned devices before making a final decision, and the outcome of your claim was based on the assessment conducted upon receiving the device back.

We remain committed to assisting our customers professionally and transparently.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

Good

I want to buy a new phone iPhone 15, that's why I am returning it.

19 May 2026
Unprompted review
Revibe logo

Reply from Revibe

What an amazing Revibe review — thank you! We put a lot of care into every order, and it's so rewarding to know it shows.

Rated 5 out of 5 stars

Product is in perfect condition

Product is in perfect condition, like new. Arrived lightning fast. Not one issue. Very happy.

18 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

Rated 1 out of 5 stars

I am utterly appalled by the backup…

I am utterly appalled by the backup customer service I have endured. After purchasing a flagship device, it broke down in less than a week, leaving me stranded with a useless product. Despite having a three-year warranty, the claims process has been nothing short of a nightmare. The courier arrived to collect the device, but Revibe failed to send the required paperwork, wasting valuable time. Once the paperwork finally arrived, the courier company refused to return because Revibe did not provide proper instructions—only Revibe can authorise the collection, and they simply neglected to do so. To make matters worse, Revibe abruptly cancelled my claim, forcing me to start the process again because the previous claim had 'expired.' Refunds are restricted to a narrow ten-day window from receipt, yet my initial claim was lodged four days after receiving the device. Due to Revibe's incompetence and endless delays, I was deprived of the chance to get a refund, and now I am left waiting another month for repairs. This entire ordeal has been infuriating, and I am now deeply anxious about how much worse future claims could be over the next three years. I strongly urge anyone to reconsider before trusting their services, as my experience has been a disaster.

4 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Mathew,

We sincerely apologize for the inconvenience and frustration caused by this experience. Please rest assured that we take your concerns seriously, and our team will investigate the case thoroughly to make this right for you.

We appreciate your patience while we review the details and work toward a proper resolution.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience! The customer service was top-notch, and the product exceeded my expectation. The shipping was incredibly fast, I highly recommend them to anyone looking for quality products.

6 February 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for sharing your Revibe review. We’re happy you had a great experience.

Rated 5 out of 5 stars

5/5 from me!

I purchased from South Africa and it was a really seamless experience. Honestly had more trouble with DHL on delivery day than anything. It’s super affordable, no hidden costs and it’s literally delivered to your door. I chose “pretty good” condition and honestly it’s basically new!
I did see the negative reviews about some customers paying customs and not receiving their order so I was anxious, but I think it seems case specific as most reviews are stellar and my experience speaks for that

15 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Our team is buzzing after reading your Revibe review — thank you! We'll keep working hard to deliver this level of experience every time.

Rated 2 out of 5 stars

Parcal arrived at time but I'm having…

Parcal arrived at time but I'm having issues in returning, now its 5 days and nobody come to pick the pakage, and revibe cuts additional 100 riyals on returns and they didn't mention this to tell the customer that if we returns the package they will deduct 100 riyals and we have to wait a lot for a courier service for collection.

13 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Hamza,

We sincerely apologize for the inconvenience you experienced during the return process and understand your frustration regarding the pickup delay.

Please note that the deduction amount is part of our return policy and is clearly mentioned on our website prior to purchase and return requests.

Regarding the shipment pickup, we kindly ask you to contact DHL directly and schedule a pickup date according to your availability, as this can help speed up the collection process.

We truly appreciate your patience and cooperation.

Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.

Best regards,
Revibe | Customer Experience Team

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