I'd give this company NO stars if I could. They talked my vulnerable elderly dad into signing up to a £299 a yr scam. Companies like this should be stopped. I contacted the company within the 14... See more
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My 87 year old year mother received a letter from “Reward Angels” Conformation of direct debit instructions £299.99 yearly. If written instructions are incorrect “PLEASE CALL XXXXXX AS SOON AS P... See more
Like many others, they targeted my eighty four year old mum who has Alzheimers. She was obviously not going to benefit from anything they offer but they took £300 from her account which she has no mem... See more
Company replied
I have just discovered a direct debit notification from Reward Angels for my 97 year old mother, taking £199.99 annually. No doubt she was "sold" this over the phone. It also looks like it can onl... See more
Company replied
Company details
Written by the company
Reward Angels give you discounts, rewards, and savings on some of the UK's biggest brands! #rewardAngels
Contact info
PO Box 7396 , W1A 6TN, London, United Kingdom
- members@rewardangels.co.uk
- rewardangels.co.uk
1.3
Bad
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Scam artists who need to be stopped
I'd give this company NO stars if I could. They talked my vulnerable elderly dad into signing up to a £299 a yr scam. Companies like this should be stopped. I contacted the company within the 14 day no quibble cancellation/refund. And was told to take it up with the bank to get the refund. They now have stopped replying to my email. My next step is FS Ombudsman and Trading Standards. I hope other people follow in suit and report this company.
4 February 2025
Unprompted review
Trying to scam my 87 year old mother
My 87 year old year mother received a letter from “Reward Angels” Conformation of direct debit instructions £299.99 yearly. If written instructions are incorrect “PLEASE CALL XXXXXX AS SOON AS POSSIBLE”
My mother handed me the letter, I went directly to trust pilot & confirmed the scam.
The only reason reward angels get one star is because you have to give one star to fill in a review.
We visited my mother’s bank, confirmed that a direct debit had been set up & was due to be debited in 4 days time . We canceled the direct debit that had been set up by “Reward Angels”. Luckily we managed to cancel the standing order in time.
Thank you ‘Trust Pilot” for allowing me to tell others about scammers that are attempting to steal from the old, the weak & the vulnerable.
15 January 2025
Unprompted review
Fraud
I have just had a look on my 86 yrs old mums bank account and have seen you are going to be taking £299.99 on the 3rd January. My mum had early onset dementia and would never have signed up or would have known how too.
I have contacted her bank fraud team as this is the second one this week.
I have read other posts and think you are disgusting praying on elderly vulnerable people. Shame on you.
2 January 2025
Unprompted review
Scammers. Avoid like the plague!
Like many others, they targeted my eighty four year old mum who has Alzheimers. She was obviously not going to benefit from anything they offer but they took £300 from her account which she has no memory of agreeing to, and certainly wouldn’t have agreed to if she’d understood. Scammers posing as a legitimate company.
20 September 2024
Unprompted review
Reply from Reward Angels
Hello Andy
We appreciate you informing us about this situation and are sorry to learn about your mum's experience.
Our external sales partners have been briefed to identify age and vulnerability during the sale calls made so this should not have happened. We take these situations very seriously and want to ensure that your problem is resolved, so please send an email to members@rewardangels.co.uk and include your parents’ postcode. This will assist us in identifying the account, retrieving the call recording, and providing you with a resolution.
Many thanks,
The Reward Angels Team
Scammed vulnerable person out of £300
Oh dear, similar to all of the other reviews, my elderly mum with dementia and no access to the internet (so clearly not the target audience) had £299.99 taken from her account. She had received the genuine looking paperwork so I was able to investigate, she has no recollection of who she might have spoken to or what they said.
23 October 2024
Unprompted review
Reply from Reward Angels
Hello Caroline
Thank you for bringing this to our attention. We are sorry to hear of your mum’s experience.
Our external sales partners have been briefed to identify age and vulnerability during the sale calls made so this should not have happened. We are committed to fulfilling our responsibilities to our customers and we aim to thoroughly investigate this matter and provide you with a resolution. We can confirm we have received your mum’s details, and we will be in touch.
Many thanks,
The Reward Angels Team
Much the same
Started with phone call offering me £40 as I always pay my energy bills on time and needing my bank details so payment could be made. I checked with my bank. The details were instead used to try to 'conveniently' take £299.99 from my account. The phone calls did not mention Reward Angels but an email and two letters were from them.
I did not log in to start the trial membership but even so their agent set up a direct debit from 17/9/2024 which was cancelled. I then received letter dated 25/9/2024 mentioning their agent and new date of 9/10/2024. I suspect their actions are covered by the terms and conditions in very small print on the back of one of the letters which could make the Direct Debit Guarantee inoperable.
I realise I could be missing out on 'savings of £5,000' but have so far saved myself the advance fee of £299.99 which is more important to me.
I have a more serious suspicion which I will keep for the proper authorities.
All in all very worrying for an elderly person with health issues.
9 September 2024
Unprompted review
Reply from Reward Angels
Hello R Coombs,
Thank you for contacting us and telling us about your concern. We are committed to ensuring customer satisfaction so would like to investigate this situation further to provide a resolution.
Please could you kindly email us via members@rewardangels.co.uk and provide your postcode, we will look into this issue.
Many thanks,
The Reward Angels Team
Exactly the same as other reviews
Exactly the same as other reviews - My 86 year old Mum received a letter out of the blue saying she had to pay £299.99! She had no recollection of speaking to them but they had her bank details (she does have memory problems). They are really despicable to prey on elderly people in this way. Caused a lot of upset and worry to a frail old lady - they should be thoroughly ashamed.
4 November 2024
Unprompted review
Reply from Reward Angels
Hello Kevin,
Thank you for informing us of this issue and we are so sorry that your Mum has experienced this. Our sales call partner should not have charged your Mum due to her age and vulnerability. We are disappointed this has occurred and are committed to investigating and resolving this problem.
If you could kindly email us via members@rewardangels.co.uk and provide your Mum’s postcode, we will work to resolve this issue.
Kind Regards,
The Reward Angels Team
Set up without knowledge or consent
I am the one who looks after my folks finances and I have their card. They both have dementia and yet, they have had £299.99 taken out of their account. I know for a fact they didn't sign up for this, they don't know how. I even cancelled the direct debit before anything was taken, yet you still took it. My folks are 81 and 85. I want that money put back in or I'll be taking legal action
22 October 2024
Unprompted review
Reply from Reward Angels
Hello Marie,
Thank you for notifying us of your concern and we are disappointed that this situation has happened to your parents. Our external call sales centres are fully trained in age and vulnerability awareness and your parents should not have been charged for this. We take these situations very seriously and want to ensure that your problem is resolved, so please send an email to members@rewardangels.co.uk and include your parents’ postcode.
Many thanks,
The Reward Angels Team
Beware absolutely appalling company
Beware absolutely appalling company. Taking an unsolicited dd of 299.99 from my parents account who are in their 80s and housebound. Unable to speak to anyone to cancel it.. horrendous service and waste of my time having to raise fraud claims.
26 October 2024
Unprompted review
If I could give minus I would
If I could give minus I would. Be under no illusion THIS COMPANY IS FRAUDULENT. Reward Angels are scammers, I have emailed the company who manage the direct debit for RA and they assure me they will deal with this accordingly.
And don’t bother replying as you have to every poor review……how do you lot sleep at night ?! I would never wish ill on anybody but I hope you get your dose of karma.
10 October 2024
Unprompted review
Reply from Reward Angels
Hello Lora,
Thanks for bringing this to our attention! It is our absolute mission to ensure customer satisfaction, and we would love the opportunity to resolve this matter for you. Rest assured that we are working hard to ensure that customers just like you don’t have a similar experience in the future.
If you could please get in touch with our team via email to members@rewardangels.co.uk mentioning your postcode, this will help us locate your account and perform a proper investigation.
Many thanks,
The Reward Angels Team
Scammers targeting my 85 year old…
Scammers targeting my 85 year old relative.
16 October 2024
Unprompted review
Reply from Reward Angels
Hello Lizzie,
We’re very sorry to hear the experience that your relative has had. We can assure you that we have very strict guidelines for our external sale centres to follow relating to age and vulnerability so this should not have happened.
We would love the opportunity to investigate this further and provide a resolution. Please could you get in contact via email to members@rewardangels.co.uk providing your relative’s email. This will help our team locate the account quickly and perform a proper investigation.
Many thanks,
The Reward Angels Team
Lowest of the low SCAMMERS As with previous reviews these horrible…
As with previous reviews these horrible people have scammed my frail 86yr old mother out of £299.99. She has no concept of what this DD is for.
As a result she’s anxious, tearful and is barely sleeping. Hope you’re proud of yourselves!!
10 October 2024
Unprompted review
Reply from Reward Angels
Hello Pauline,
Thank you very much for bringing this to our attention, however, we are incredibly disappointed and saddened to hear of your mother’s experience. Our external sales partners have been fully briefed to identify age and vulnerability so the agent should not under any circumstances have completed this sale. Rewards VIP Club features a range of lifestyle benefits that perfectly cater to a more active audience but not for someone of your mothers age profile.
We desperately want to get to the bottom of this to ensure it doesn’t happen again in the future. We would urge you to make contact with us via email to members@rewardangels.co.uk . Within the email please advise your mothers postcode, this will help us locate the account, access the call recording and provide you with a resolution.
Many thanks,
The Reward Angels Team
Angry with these scumbags
Like other reviewers, our 87 year old father has been scammed/fraudulently had £299 removed from his bank account. We are livid about this and will take steps to have this resolved. He has no internet or mobile phone and is on benefits. This company must be stopped! I don’t believe for a minute the responses stating that their customer service are trained to establish suitability. Utter bull!
30 September 2024
Unprompted review
Reply from Reward Angels
Hi Debbie,
We are so sorry to hear this. Your 87-year-old father should not have been sold to as he does not meet the age or vulnerability criteria for the Reward Angels membership. Our external sales partners are well aware of this, and we desperately want to investigate to understand why this has happened.
If you could please get in touch with us asap via email to members@rewardangels.co.uk letting us know your fathers postcode that would be brilliant. Within the email please provide his postcode so that we can locate the account and provide a resolution.
Many thanks,
The Reward Angels Team
SCAMMERS
this company are a bunch of scammers who make a point of targetting old and vulnerable people. They have conned my 78yr old sister who has severe dementia and STOLEN £300.00 from her account.
SCUM is too polite for these people and how they operate.
26 September 2024
Unprompted review
Reply from Reward Angels
Hi David,
Thank you for bringing this issue to our attention, however, we are very sorry to hear the experience that your sister had. Our sales partners have been briefed to identify vulnerability on every sales call so this really should not have happened. To enable us to investigate this properly and to ensure it doesn’t happen in the future please could you get in contact with us via email to members@rewardangels.co.uk . Within the email please advise your sisters postcode, this will help us to locate the account, access the call recording and provide you with a resolution.
Many thanks,
The Reward Angels Team
These people are scum.
They contacted my 91-year-old grandmother and somehow made her sign up to this rubbish. She has absolutely no concept of what they're selling. The contact numbers just cut out. The mail is just an automated response. They are targeting and fleecing old people and they should be stopped.
Esit to add: you’ll see they’ve asked for details in their response. They’ve had all the details in a mail and they’ve done nothing. We managed to cancel the direct debit so these bottom feeders did t get her money. They are vile liars, end of story.
26 September 2024
Unprompted review
Reply from Reward Angels
Hello,
Thank you very much for bringing this to our attention.
We’re incredibly sorry to hear of your grandmothers experience. Age and Vulnerability are of maximum importance to us and our sales partners have been briefed to identify this during every sales call that they make. We urgently want to get to the bottom of this and find a solution for you. Please could you get in contact with us via email letting us know your grandmothers postcode so that we can locate the account and investigate the call recording.
Many thanks,
The Reward Angels Team
Mum is 93 with advanced dementia
Mum is 93 with advanced dementia. These people are scum preying on the vulnerable.
13 September 2024
Unprompted review
Reply from Reward Angels
Hi David,
Thank you very much for bringing this to our attention. We’re very sorry to hear of your Mums experience and we urgently want to get to the bottom of this. All of our sales partners have been fully briefed to ensure that they are checking vulnerability throughout every sales call, so this should not have happened. All of the sales calls are recorded so could you please get in contact with us via email to members@rewardangels.co.uk advising us of your mum’s postcode so that we can locate the account, investigate the call thoroughly and provide a resolution for you.
Many thanks,
The Reward Angels Team.
Reward Angels contacted my octogenarian…
Reward Angels contacted my octogenarian mother and persuaded her to give her bank details for their reward programme. She has received a letter advising 299.99 will be taken from her account. She does not want this service. Calls to the 0800 number go dead. She will be advising her bank of this scam and requesting any payments to them be blocked. Also, emailing the company. They have since called back and cancelled.
5 September 2024
Unprompted review
Reply from Reward Angels
Hi Ann,
Thank you for bringing this to issue to our attention, however, we are disappointed and saddened to hear the experience that your mum has had. All of our sales partners have been thoroughly briefed to ensure that they assess age and vulnerability during every sales call, so this should not have happened.
We are glad that your query has now been resolved, however, we are investigating thoroughly to ensure that it doesn’t happen again.
Many thanks,
The Reward Angels Team
A carbon copy of previous reviewers
A carbon copy of previous reviewers. Mum received a DD set up confirmation for £299.99 to Rewards Angels. She is 86 and in frail condition. No idea how they managed to get her bank details as us POA's control this aspect .
My mother broke down crying.
Contacted bank and reported.
This company needs to be stopped. !!!!!!!
2 September 2024
Unprompted review
Reply from Reward Angels
Hi Stuart,
Thank you very much for getting in contact and bringing this to our attention. We are so sorry to hear of the experience that your Mum had during the sales call, we take great steps to ensure that all of our sales partners are checking the age and vulnerability of all customers so this really should not have happened.
We’d like to discuss this with you urgently so that we can get to the bottom of it and resolve as quickly as possible. Could you please email us on members@rewardangels.co.uk with your Mum’s postcode so that we can access the call recording and investigate thoroughly.
Many thanks,
The Reward Angels Team
Like so many of the other reviews my…
Like so many of the other reviews my mum is in her 80s and has no recollection of agreeing to this. Luckily I seen the letter in her house stating that they would be taking £299.99 from her account in a few days . Called them up and they have cancelled it . Hope this will be an end to it. No idea how they got my mums bank details!
30 August 2024
Unprompted review
Reply from Reward Angels
Hi Mrs Cameron,
Thank you for sharing your feedback with us but we are so sorry to hear of yours and your mothers experience, this definitely should not have happened. It is of maximum importance that vulnerability of our members has been confirmed at the point of sale and our sales partners have been fully briefed on this.
We’re glad that your query has now been resolved, however, we are investigating to ensure that it doesn’t happen again in the future.
Many thanks,
The Reward Angels Team
Contacted my 87year old Mam
Contacted my 87year old Mam, told her she was entitled to a reward card with discounts. Called 3 times in 24hrs,said they would pay money into her account!! Very upset and frightened, I contacted her bank to report it.
Yesterday she then received a letter with lots of info on Reward Angels, asking for payment of £299.99.
These people need to be stopped
21 August 2024
Unprompted review
Reply from Reward Angels
Hi Elaine,
We are so sorry to hear of your Mums experience, this categorically should not have happened and we would never wish for any customer to go through this. We take great steps to ensure that all of our sales partners are checking for vulnerability throughout every sale. Our ultimate goal is for all members to enjoy the rewards on offer and to gain value from their membership.
Could you please email us at members@rewardangels.co.uk with your mothers postcode so that we can locate her account, review the call recording and urgently resolve this for you.
Many thanks,
The Reward Angels Team
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