Rex London Reviews 2,490

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, unique designs, and good value, especially when purchased during sales. Many people appreciate the wide selection of interesting gifts and homeware items. The ordering process is consistently described as easy, with a clear and user-friendly website. Reviewers also highlight the prompt and reliable delivery service, noting that items arrive well-packaged and in perfect condition, even fragile ones. However, some people were dissatisfied with specific product qualities, such as bone china items being too heavy. A few other people also felt that the delivery service was problematic, experiencing delays or issues with package handling.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products,... See more

Price

Consumers find price to be positive. Many reviewers consistently praise the great and reasonable prices,... See more

Order

Customers consistently note positive experiences with order. Reviewers frequently highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I genuinely cannot praise you enough! The delivery was incredibly fast, and the birthday gifts were absolutely stunning, even more beautiful in person than I expected. Every detail felt thoughtful... See more

Company replied

Rated 5 out of 5 stars

Love all the times ordered, especially the love heart led bulb. Really good quality, wrapped really well in recyclable materials. Glass candle holders arrived in perfect condition - no breakages!... See more

Company replied

Rated 5 out of 5 stars

Fab products - so different and quirky. Much loved by all who received them as presents. Great experience choosing, ordering and receiving. Well packed parcel. Thank you.

Company replied

Rated 5 out of 5 stars

First order - First impression's, A good clear website, easy to order, needed a 2-day delivery which we selected and paid extra and this worked perfectly.... Thank you REX-London. Happy to recommen... See more

Company replied


Company details

  1. #119 of 372 best companies in Gift shop
  2. #21 of 72 best companies in Childrens Toy Store
  3. #70 of 229 best companies in Homewares Shop

About Rex London

Written by the company

We’ve got the gift.

We know a thing or two about gifting. Since 1981, our in-house illustrators and buyers have delighted in designing, creating and searching for the perfect items to bring joy to you and your loved ones.

Colour is in our DNA.

We sell a bright and eclectic range of colourful products, designed to make the everyday a bit less ordinary. Take a trip down memory lane with our traditional toys and nostalgic novelties for little ones, or discover all you need to make your house a home with storage solutions and bright decor.

Gifting made easy

We truly believe that no-one is impossible to buy for (even the in-laws…). We’ve got you covered for all of life’s big events, from Christmas and birthdays to first homes, new babies, and anniversaries.

91% of us say that receiving a gift is more fun when we aren’t expecting it

We’re also here for all the little moments, for the random gifts and acts of kindness. The gift that’s all about the joy of giving, for no other reason than you wanted to. A special occasion doesn’t have to be Father’s Day or Valentine’s. It can just be, “I saw this and thought of you.”

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely mat

Lovely mat. Arrived quickly.

31 March 2026
Rex London logo

Reply from Rex London

Hi Rebecca. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new mat and that it arrived nice and quickly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

excellent as ever.

30 March 2026
Unprompted review
Rex London logo

Reply from Rex London

Hello. Thank you very much for taking the time to leave us another lovely review. We're really happy to hear how much you like your new items.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great Quality

Very pleased with the high quality for extremely low cost of my items. Will certainly order again!

31 March 2026
Rex London logo

Reply from Rex London

Hi Lorraine. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new items, and we look forward to your next order!

Best wishes,
Rex London team

Rated 5 out of 5 stars

‘LOVE’ ceramic tea lights

Been looking to replace a couple of broken tea lights and Rex London had them at a reduced price. Perfect packaging and arrived quickly. Very pleased

24 March 2026
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Reply from Rex London

Hi Theressa. Thank you very much for taking the time to leave us a review. We're really pleased to hear how much you like your new tea lights!

Best wishes,
Rex London team

Rated 5 out of 5 stars

No issues,speedy delivery

No issues,speedy delivery, very pleased.

24 March 2026
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Reply from Rex London

Hi Gail. Thank you very much for giving us a 5* review. We're happy to hear that you had a good experience ordering from us!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Fabulous shopping experience- every time.

Always on time with the order, always great products at great prices. Love this site so much- my children now use it. Always my go to place for original presents.

30 March 2026
Rex London logo

Reply from Rex London

Hi Mel. Thank you very much for taking the time to leave us this review. We're really happy to hear how much you enjoy shopping with us, and your children too! We hope your recipients always enjoy their gifts.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Interesting fun product

Interesting, fun, product, not seen elsewhere. Bought for a gift. Delivered quickly.

30 March 2026
Rex London logo

Reply from Rex London

Hi Elizabeth. Thank you very much for leaving us a 5* review. We're really pleased to hear that your item arrived nice and quickly, and we hope your recipient likes it!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Fab shopping experience

Fab shopping experience

23 March 2026
Rex London logo

Reply from Rex London

Hi Emma. Thank you very much for giving us 5 stars! We're really happy to hear that what a good experience you had shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

A very good range of items.

Their website is full of great goodies, with gift ideas for just about anyone. Many of their items seem to be specially produced, it's nice to find a company like this.
I received a lovely box full of goodies, all very well packed.

30 March 2026
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Reply from Rex London

Hi Jon. Thank you very much for taking the time to leave us this 5* review. We're really pleased to hear how much you like your new items, and we hope your recipients do too!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Rex of London never disappoint

Rex of London never disappoint. You just know when you place the order it's going to arrive within a few days in good condition, as everything is wrap within a inch of it's life. The products themselves are all good quality. I've never hesitated to recommend Rex of London and if looking for bargain the clearance section is perfect way. 10/10 Thank you.

30 March 2026
Rex London logo

Reply from Rex London

Hi Hayley. Thank you so much for taking the time to leave us this lovely review. We're really pleased to hear how much you enjoy shopping with us, and how much you like your new items!

Best wishes,
Rex London team

Rated 5 out of 5 stars

FANTASTIC

The items I purchased were great.

30 March 2026
Rex London logo

Reply from Rex London

Hi Jen. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new items!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Gorgeous products

Gorgeous products, just as described and delivered quickly. Would definitely recommend

30 March 2026
Rex London logo

Reply from Rex London

Hi Jen. Thank you very much for giving us a 5* review. We're really happy to hear what a good experience you had shopping with us!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Fabulous

Amazing experience

30 March 2026
Rex London logo

Reply from Rex London

Hi Chloe. Thank you very much for leaving us a 5* review! We're really pleased to hear that you had a good experience shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Cherry mirror

Absolutely love the items I brought. Delivery was quick, I will definitely be buying from Rex London again

23 March 2026
Rex London logo

Reply from Rex London

Hi Amanda. Thank you very much for leaving us this lovely 5* review! We're really pleased to hear how much you like your new items, and we look forward to your next order.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Beautiful Candlesticks & Well Packaged

The pink glass candlesticks are just beautiful! They were so carefully wrapped up in layers of protection-it was like
'Pass the Parcel' game where I was the only participant and got the prize at the end! Very impressed. Good value for money. Will definitely order from this company again.

19 March 2026
Rex London logo

Reply from Rex London

Hi Sav. Thank you very much for taking the time to leave us this lovely review - we love your description of unwrapping your candlesticks! We're really pleased to hear that you had a good experience shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

I often buy from the sale items-where…

I often buy from the sale items-where else can you buy something for 25p!
The bathroom rug is lovely and soft[and cotton] and all my little bits and bobs,like fancy straws and small toys, are always fun and unusual.

26 March 2026
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Reply from Rex London

Hi Stephanie. Thank you very much for taking the time to leave us this 5* review. We're really happy to hear how much you like your new items, even better when they're from the sale!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great product and delivery

Great product and delivery

27 March 2026
Rex London logo

Reply from Rex London

Hi Caitlin. Thank you very much for leaving us a 5* review! We're really pleased to hear that you had a good experience shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Bought this for my grandaughter who is…

Bought this for my grandaughter who is due to be born in July 2026. Beautifully soft and just right for a newborn.

27 March 2026
Rex London logo

Reply from Rex London

Hi Judith. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new item, and we hope all goes well with the new arrival in July and that she enjoys it too!

Best wishes,
Rex London team

Rated 3 out of 5 stars

One of the items was broken on arrival…

One of the items was broken on arrival and looked like it had been packed and parcelled that way

27 March 2026
Rex London logo

Reply from Rex London

Hi Leigh. Thank you for getting in touch. We're really sorry to hear that you received a broken item, we know how disappointing that is. If you haven't done so yet, please get in touch with our customer service team on contact@rexlondon.com and they'll be able to help with this asap!

Thank you for your patience and understanding.

Best wishes,
Rex London team

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