Rex London Reviews 2,490

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, unique designs, and good value, especially when purchased during sales. Many people appreciate the wide selection of interesting gifts and homeware items. The ordering process is consistently described as easy, with a clear and user-friendly website. Reviewers also highlight the prompt and reliable delivery service, noting that items arrive well-packaged and in perfect condition, even fragile ones. However, some people were dissatisfied with specific product qualities, such as bone china items being too heavy. A few other people also felt that the delivery service was problematic, experiencing delays or issues with package handling.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products,... See more

Price

Consumers find price to be positive. Many reviewers consistently praise the great and reasonable prices,... See more

Order

Customers consistently note positive experiences with order. Reviewers frequently highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I genuinely cannot praise you enough! The delivery was incredibly fast, and the birthday gifts were absolutely stunning, even more beautiful in person than I expected. Every detail felt thoughtful... See more

Company replied

Rated 5 out of 5 stars

Love all the times ordered, especially the love heart led bulb. Really good quality, wrapped really well in recyclable materials. Glass candle holders arrived in perfect condition - no breakages!... See more

Company replied

Rated 5 out of 5 stars

Fab products - so different and quirky. Much loved by all who received them as presents. Great experience choosing, ordering and receiving. Well packed parcel. Thank you.

Company replied

Rated 5 out of 5 stars

First order - First impression's, A good clear website, easy to order, needed a 2-day delivery which we selected and paid extra and this worked perfectly.... Thank you REX-London. Happy to recommen... See more

Company replied


Company details

  1. #119 of 372 best companies in Gift shop
  2. #21 of 72 best companies in Childrens Toy Store
  3. #70 of 229 best companies in Homewares Shop

About Rex London

Written by the company

We’ve got the gift.

We know a thing or two about gifting. Since 1981, our in-house illustrators and buyers have delighted in designing, creating and searching for the perfect items to bring joy to you and your loved ones.

Colour is in our DNA.

We sell a bright and eclectic range of colourful products, designed to make the everyday a bit less ordinary. Take a trip down memory lane with our traditional toys and nostalgic novelties for little ones, or discover all you need to make your house a home with storage solutions and bright decor.

Gifting made easy

We truly believe that no-one is impossible to buy for (even the in-laws…). We’ve got you covered for all of life’s big events, from Christmas and birthdays to first homes, new babies, and anniversaries.

91% of us say that receiving a gift is more fun when we aren’t expecting it

We’re also here for all the little moments, for the random gifts and acts of kindness. The gift that’s all about the joy of giving, for no other reason than you wanted to. A special occasion doesn’t have to be Father’s Day or Valentine’s. It can just be, “I saw this and thought of you.”

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love these bags

Love these bags. We’re moving home so these are good for packing bedding/ towels and clothes etc. big and strong

30 March 2026
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Reply from Rex London

Hi Petrina. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like our jumbo bags - good luck with your move!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Mega find

Arrived very swiftly you can tell the products are of the higher end of the market really good quality and better still I bought it all in the sale which was amazing and they are different instead of all the same gift options

31 March 2026
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Reply from Rex London

Hello. Thank you very much for taking the time to leave us this lovely review! We're really happy to hear how much you like all your new items, and we hope your recipients do too.

Best wishes,
Rex London team

Rated 5 out of 5 stars

I loved everything and the sales are…

I loved everything and the sales are great!

11 March 2026
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Reply from Rex London

Hi Eleni. Thank you very much for taking the time to leave us a review. We're really pleased to hear how much you like all your new items, and that you got some bargains in our sale!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Coat hooks

God product. What I expected

2 April 2026
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Reply from Rex London

Hi Sylvia. Thank you very much for leaving us a 5* review. We're really happy to hear how much you like your new coat hooks!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Interesting items

Interesting items, great price, delivered promptly.

27 March 2026
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Reply from Rex London

Hi Barbara. Thank you very much for giving us a 5* review! We're really pleased to hear how much you like your new items, and that they arrived promptly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Good quality products

Easy to order, products really good quality and very good value for money.
Packages arrive within the given timescale and are very securely packaged

1 April 2026
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Reply from Rex London

Hi Lin. Thank you very much for leaving us a 5* review! We're really pleased to hear that you had a great experience shopping with us.

Best wishes,
Rex London team

Rated 1 out of 5 stars

Customer service doesn't answer

Customer service doesn't answer or respond to any emails. The item arrived broken, and I sent them photos, but they didn't reply. If there were a rating lower than one star, I would give them less than one star.

27 March 2026
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Reply from Rex London

Hello. Thank you for getting in touch. We're really sorry to hear that your item has arrived broken, we know how disappointing that is. We try our very best to respond quickly to customers, so if you've not heard from us, please do try resending your email (best address is contact@rexlondon.com). If you are sending photos, please make sure they are a small file size as sometimes large emails don't make it through to us. Please also note that our office was closed over the Easter weekend, so depending on when you emailed us, that may account for the delay.

We look forward to resolving this for you asap. Thank you for your patience and understanding.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Excellent service

Excellent service, product and delivery.

27 March 2026
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Reply from Rex London

Hi Dawn. Thank you very much for leaving us a 5* review. We're really pleased to hear what a good experience you've had ordering from us!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great packaging and fantastic items, never disappointed

31 March 2026
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Reply from Rex London

Hi Rachel. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new items, and that they arrived nice and quickly!

Best wishes,
Rex London team

Rated 5 out of 5 stars

My favourite place to shop EVER for…

My favourite place to shop EVER for adults’ and children’s gifts. Can’t resist! 😊

25 March 2026
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Reply from Rex London

Hello. Thank you very much for taking the time to leave us this lovely review! We're really happy to hear how much you like all your new items, and we hope your recipients do too :)

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great selection of bags.Good quality

Great selection of bags.Good quality, value and fast delivery. Would recommend

26 March 2026
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Reply from Rex London

Hi Su. Thank you very much for giving us 5 stars! We're really pleased to read how much you like your new bags, and that they arrived nice an quickly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Just got my second bulk order and it’s…

Just got my second bulk order and it’s all lovely, arrived quickly and so much stuff for the price I paid
Thank you

1 April 2026
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Reply from Rex London

Hello. Thank you very much for leaving us a 5* review, and for being a returning customer! We're really happy to hear how much you like your new items.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Once again a great order and products

Order came quick and once again well packaged
All items received were as described
Highley recommended 👌

1 April 2026
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Reply from Rex London

Hi Mandy. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new items and that they arrived nice and quickly!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Excellent gifts for my grandchildren

Excellent gifts for my grandchildren. Speedy delivery. 5* will definitely tell friends and family!

1 April 2026
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Reply from Rex London

Hello. Thank you very much for leaving us this lovely 5* review. We're really pleased to hear that you had a good experience shopping with us, and we hope your grandchildren enjoy their new gifts!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Always brings a smile

Fabulous, imaginative items that bring a smile. Always something new and adorable - my go-to source for cute gifts, useful kitchen kit and quirky bits and bobs. Love Rex London!

1 April 2026
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Reply from Rex London

Hi Sue. Thank you so much for this wonderful review! We're really happy to hear how much you like all your new items.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Always prompt delivery and wrapped…

Always prompt delivery and wrapped carefully in paper, not plastic, and the goods are always of high quality. A great company.

25 March 2026
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Reply from Rex London

Hi Alison. Thank you very much for leaving us a 5* review. We're really pleased to hear that you always have such a good experience shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

I bought several items from the Clearance section

I bought several items from the Clearance section and they are all very good value. Service was prompt and the order was well packed.

1 April 2026
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Reply from Rex London

Hi Jane. Thank you very much for leaving us a 5* review. We're really pleased to hear how much you like your new items!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Quick delivey

1 April 2026
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Reply from Rex London

Hi Wilma. Thank you very much for leaving us a 5* review. We're really pleased to hear that your order arrived nice and quickly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

FANTASTIC COMPANY!!

FANTASTIC COMPANY!!
Amazing customer service. GREAT prices and such interesting, unusual and lovely things to buy. Especially good for stocking fillers & Party Bag bits.
I have been buying for a number of years and but more each time. Website is very user friendly too.

1 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you so much for taking the time to leave us such a lovely review, it's made our day! We're really happy to hear how much you always like your new items. Thank you for being a loyal customer.

Best wishes,
Rex London team

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