Rex MD Reviews 

5,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness. Many people highlight the exceptional customer service, noting that representatives are understanding, patient, and efficient in resolving concerns. The overall service provided is frequently described as excellent, with many appreciating the clear communication and personalized approach. However, some customers reported issues with orders, including receiving unwanted automatic shipments or charges for items they did not order. A few other people also felt that order processing and delivery could be slow, with products taking longer than expected to arrive.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unexpected... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their products work, there are discounts, they deliver on time, and they guarantee success or your money/credit card charge will be returnred or credited! No other company like this on the internet... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of speaking with Kim Scanland to take care of my request. Kim was very personable, professional, and quickly resolved my issue. Kim is a true asset to your team. I do have a sugge... See more

Company replied

Rated 5 out of 5 stars

Devonte answered all of my questions in a professional manner. He was able to adjust my script and took his time to look for every eligible discount which is always greatly appreciated. Sometimes it’s... See more

Company replied

Rated 5 out of 5 stars

As I replied to the doctor - half a pill - wait two hours and no problem gaining an erection. I am 72 and never had a problem before but, at least in my first encounter in a new relationship, I was u... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Why choose Rex MD? Rex MD is a digital health clinic that’s modernized men’s healthcare on every level. As a trailblazer in telehealth — a new form of healthcare where doctors treat patients online or by phone rather than in person — Rex MD addresses a sobering reality: most men will avoid or delay seeing a doctor, especially if it’s about personal health issues affecting their confidence and relationships. Fortunately, Rex MD’s unique service model helps eliminate the mental, emotional, and logistical barriers that keep men from taking action. Rex MD has helped thousands of men get quality medical solutions quickly, conveniently, and affordably — all from the comfort and privacy of their own homes. Rex MD’s extensive catalog of prescription medications includes branded and generic ED medications like Viagra®, hair loss medications, Protaren® for pain, trazodone for insomnia, and more. To get prescription medications, patients complete a brief online questionnaire. If it’s medically appropriate, a licensed physician will prescribe the treatment that meets their needs. Men can shop on the Rex MD website for wellness products like performance Wipes, which promote longer-lasting sex, and nutritional supplements that support strength, immunity, and stamina. To protect men’s privacy, all Rex MD orders are shipped in discreet packaging directly to their door. At Rex MD, better health is about more than a single transaction. If guys have questions or concerns,Rex MD’s secure patient portal allows patients to message their doctor anytime — right from their computer or smartphone. Plus, they can request refills, modify treatment plans, and access exclusive lifetime discounts they won’t find anywhere else. It’s personal care without the hassle. With Rex MD, you’re just a few clicks away from a healthier, happier you. Visit RexMD.com to explore a range of products, supplements, and prescription medications – all prescribed by licensed clinicians and delivered discreetly to your door Contact Us (866) 294-3772 236 Fifth Avenue, Ste. 400 New York, NY 10001 The Rex MD Guarantee Rex MD takes great pride in delivering an excellent patient experience. We offer premium, science-backed over-the-counter products and prescription medications that help men live healthier, happier lives. Rex MD provides immediate access to physicians and treatments, and a fast, private delivery process so patients can receive their healthcare solutions as quickly as possible. All telehealth visits are completed by physicians who are licensed, board-certified, and located in the US. Rex MD complies with HIPAA protocol and takes the necessary precautions to keep patients’ personal information private and secure. Our secure patient portal enables patients to message with their doctor anytime and receive any additional follow-up care they may need. All generic prescription formulas are available for up to 90% less than branded medications, and wellness products are priced competitively for optimal accessibility. Rex MD can ship orders to a PO box. Finally, if an order is lost or stolen, Rex MD will do its best to replace it.


Contact info

  • 3rd Avenue 800, 10022, New York, United States

  • rexmd.com

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(5,232)

877 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Devonte give great customer service

Devonte give great customer service. This young man should branch out and opening his own customer service firm.I don't give 5 stars out to no one. Devonte is the first! Please you need to have him train the rest of your team. He listening to me and took care of what the first and second customer service reps could not do.

Thank you
Paul Turner

28 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so happy to hear about your positive experience! We truly appreciate you sharing your feedback and recognizing our team member's exceptional service. We will certainly pass along your kind words.

Rex MD

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Devonte was very pleasant and thorough.

28 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear our team member was pleasant and thorough. We appreciate your feedback!

Rex MD

Rated 5 out of 5 stars

Davonte was very helpful

Davonte was very helpful

28 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're glad you had a great experience. Thank you for sharing your positive feedback with us; we appreciate it.

Rex MD

Rated 5 out of 5 stars

Again and again you guys are just…

Again and again you guys are just amazing for helping me out and for helping others just amazing ---- the guy I spoke with --- Devonta --- that guy was great 👍 --- thanks...

27 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so glad to hear about your positive experience and appreciate you sharing your kind words. We're happy our team could assist you so well!

Rex MD

Rated 5 out of 5 stars

Great customer service

Great customer after having difficulty with the answering service. Called twice and was disconnected. The 3rd time received a call back and and was disconnected again. Fortunately I tried again and spoke with Devonte who exhibited great customer service and patience resolving my issue (charge for an unrequested automatic refill). Having worked at 5 star hotels in Beverly Hills, I appreciate Devonte's 5 star customer service skills.

27 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are truly sorry to hear about the initial difficulties you experienced with our answering service. We are, however, delighted that our team member was able to provide you with exceptional service and resolve your issue. We appreciate your kind words.

Rex MD

Rated 5 out of 5 stars

Great company with great service

Professional, knowledgeable, courteous, timely. I would recommend to anyone.

22 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate your kind words. We are so glad you had such a positive experience and would recommend us.

Rex MD

Rated 5 out of 5 stars

Lu Martinez was great

Lu Martinez was great. Very helpful and made me feel comfortable.

26 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad to hear we made you feel comfortable. Thank you for your kind words.

Rex MD

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Devonte was easy to deal with!

26 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate your kind words and are glad you had a positive experience.

Rex MD

Rated 5 out of 5 stars

Devonte was fantastic

Devonte was fantastic. Professional and thorough. Very friendly and was able to help me quickly. I appreciated his help and attitude. Great guy.

26 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so happy to hear you had such a fantastic experience! We appreciate you sharing this positive feedback about our team member's professionalism and helpfulness.

Rex MD

Rated 5 out of 5 stars

Shelly provides excellent customer…

Shelly provides excellent customer service! She is knowledgeable with her questions and cares about the clients. She is wonderful to deal with

26 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear our representative provided excellent customer service and was knowledgeable. We appreciate you sharing your positive experience.

Rex MD

Rated 5 out of 5 stars

DEVONTE Has great communication skills

DEVONTE Has great communication skills. I totally understood everything he told me. And I really appreciate his help.

26 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're delighted to hear our team provided clear communication and excellent assistance. We appreciate your kind words.

Rex MD

Rated 1 out of 5 stars

Took my money a month ago and still…

Took my money a month ago and still have nothing. Approved April 17, billed May 4 and still have nothing. Everytime I try to get info a “message” is sent to pharmacy. I just had to renew a prescription I never got. This is crazy!

17 April 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We sincerely regret the delay and frustration you've experienced with your prescription. We are actively investigating this matter to ensure a swift resolution.

Rex MD

Rated 5 out of 5 stars

Tim was fast friendly and efficient

Tim was fast friendly and efficient. Address my request or needs and took care of it very quickly. I appreciate the beat of service and the friendly attitude.

22 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear you received such fast, friendly, and efficient service! We appreciate you sharing your positive experience with us.

Rex MD

Rated 5 out of 5 stars

Love the product

Love the product. Devonte was very helpful and fast. I appreciated his support!!

22 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear you love our product and that our team was helpful. We appreciate your feedback!

Rex MD

Rated 5 out of 5 stars

Unfortunately

FIRST, Kim
Was as good a phone contact as I could have asked for.
Her phone voice is as good as your company could ask for.
Yes I canceled my subscription but! MOST companies will go through a mile long list of things TRYING to get you to keep receiving product, Kim
was very understanding. ONLY a STUPID person QUITS a product that is working for THEM but I have NOT experienced any of the effects I had HOPED for so canceling future shipments was needed and Kim was very understanding and helped me accomplish that.

21 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so glad to hear about your positive experience with our team member. We appreciate you sharing your feedback regarding your product experience and understanding your decision to cancel. We wish you the best.

Rex MD

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