Rex MD Reviews 

5,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness. Many people highlight the exceptional customer service, noting that representatives are understanding, patient, and efficient in resolving concerns. The overall service provided is frequently described as excellent, with many appreciating the clear communication and personalized approach. However, some customers reported issues with orders, including receiving unwanted automatic shipments or charges for items they did not order. A few other people also felt that order processing and delivery could be slow, with products taking longer than expected to arrive.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unexpected... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their products work, there are discounts, they deliver on time, and they guarantee success or your money/credit card charge will be returnred or credited! No other company like this on the internet... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of speaking with Kim Scanland to take care of my request. Kim was very personable, professional, and quickly resolved my issue. Kim is a true asset to your team. I do have a sugge... See more

Company replied

Rated 5 out of 5 stars

Devonte answered all of my questions in a professional manner. He was able to adjust my script and took his time to look for every eligible discount which is always greatly appreciated. Sometimes it’s... See more

Company replied

Rated 5 out of 5 stars

As I replied to the doctor - half a pill - wait two hours and no problem gaining an erection. I am 72 and never had a problem before but, at least in my first encounter in a new relationship, I was u... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Why choose Rex MD? Rex MD is a digital health clinic that’s modernized men’s healthcare on every level. As a trailblazer in telehealth — a new form of healthcare where doctors treat patients online or by phone rather than in person — Rex MD addresses a sobering reality: most men will avoid or delay seeing a doctor, especially if it’s about personal health issues affecting their confidence and relationships. Fortunately, Rex MD’s unique service model helps eliminate the mental, emotional, and logistical barriers that keep men from taking action. Rex MD has helped thousands of men get quality medical solutions quickly, conveniently, and affordably — all from the comfort and privacy of their own homes. Rex MD’s extensive catalog of prescription medications includes branded and generic ED medications like Viagra®, hair loss medications, Protaren® for pain, trazodone for insomnia, and more. To get prescription medications, patients complete a brief online questionnaire. If it’s medically appropriate, a licensed physician will prescribe the treatment that meets their needs. Men can shop on the Rex MD website for wellness products like performance Wipes, which promote longer-lasting sex, and nutritional supplements that support strength, immunity, and stamina. To protect men’s privacy, all Rex MD orders are shipped in discreet packaging directly to their door. At Rex MD, better health is about more than a single transaction. If guys have questions or concerns,Rex MD’s secure patient portal allows patients to message their doctor anytime — right from their computer or smartphone. Plus, they can request refills, modify treatment plans, and access exclusive lifetime discounts they won’t find anywhere else. It’s personal care without the hassle. With Rex MD, you’re just a few clicks away from a healthier, happier you. Visit RexMD.com to explore a range of products, supplements, and prescription medications – all prescribed by licensed clinicians and delivered discreetly to your door Contact Us (866) 294-3772 236 Fifth Avenue, Ste. 400 New York, NY 10001 The Rex MD Guarantee Rex MD takes great pride in delivering an excellent patient experience. We offer premium, science-backed over-the-counter products and prescription medications that help men live healthier, happier lives. Rex MD provides immediate access to physicians and treatments, and a fast, private delivery process so patients can receive their healthcare solutions as quickly as possible. All telehealth visits are completed by physicians who are licensed, board-certified, and located in the US. Rex MD complies with HIPAA protocol and takes the necessary precautions to keep patients’ personal information private and secure. Our secure patient portal enables patients to message with their doctor anytime and receive any additional follow-up care they may need. All generic prescription formulas are available for up to 90% less than branded medications, and wellness products are priced competitively for optimal accessibility. Rex MD can ship orders to a PO box. Finally, if an order is lost or stolen, Rex MD will do its best to replace it.


Contact info

  • 3rd Avenue 800, 10022, New York, United States

  • rexmd.com

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(5,232)

877 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Thank you Devonte.

21 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad you had a great experience with us. We appreciate your kind words!

Rex MD

Rated 5 out of 5 stars

Excellent and honest

Customer service was great and very helpful. I spoke with Tim.

20 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're glad to hear our team provided great and helpful service. Thank you for your feedback!

Rex MD

Rated 5 out of 5 stars

Devonte handled all my concerns well

Devonte handled all my concerns well, answered everything was a good operator.

19 May 2026
Unprompted review
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Reply from Rex MD

We're happy to hear your concerns were handled well and all your questions were answered. We appreciate your feedback!

Rex MD

Rated 5 out of 5 stars

Efficient

Efficient, to the point, very thorough and professional. Shelley D took care of my issue and provided me with an excellent customer service experience

19 May 2026
Unprompted review
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Reply from Rex MD

We're happy to hear that our team member provided you with such an efficient, thorough, and professional customer service experience. We appreciate your feedback!

Rex MD

Rated 5 out of 5 stars

Outstanding customer service today

Outstanding customer service today, my issue was corrected in just moments and the representative was helpful, professional and very friendly.

19 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear your issue was corrected quickly and that our representative was helpful, professional, and friendly. We appreciate your feedback.

Rex MD

Rated 5 out of 5 stars

Devonte was the agent that helped me…

Devonte was the agent that helped me out.
Greet attitude and very professional.
Great guy ti have on your team.
Thanks!
Edward

18 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad to hear you had such a positive experience. Your kind words mean a lot to us and our team. Thank you!

Rex MD

Rated 5 out of 5 stars

Representative spoke clearly.

Representative spoke clearly.. listened to my concerns.. understood.. reflected back to me (empathy) .. explained what happened.. and after looking 👀 up my account.. indicated I had received a credit .. respectful .. asked if I had any more concerns.. excellent

18 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're so glad to hear our representative provided such a clear, empathetic, and helpful experience. Your positive feedback is truly appreciated!

Rex MD

Rated 5 out of 5 stars

My customer service representative…

My customer service representative DeVontae was very courteous and helpful..

17 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear our team was courteous and helpful! We appreciate your feedback.

Rex MD

Rated 5 out of 5 stars

Devante is a great person

Devante is a great person. He has a great attitude. He helps me very much. I enjoy talking with him. Keep him forever.

18 May 2026
Unprompted review
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Reply from Rex MD

We're happy to hear you enjoy your conversations and appreciate the positive attitude. We thank you for your feedback.

Rex MD

Rated 5 out of 5 stars

Good knowledge

Good knowledge. Person was Devonte. Very personable.

15 May 2026
Unprompted review
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Reply from Rex MD

We're so glad you had a positive experience and appreciate your kind words.

Rex MD

Rated 5 out of 5 stars

Moya was the best helped me a lot

Moya was the best helped me a lot
I hope it get her every time I call
Thanks Kyle

11 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We are so glad to hear you had such a positive experience! We truly appreciate your kind words.

Rex MD

Rated 5 out of 5 stars

Chris and Rex MD Saved the Day for me! Hi called Rex MD customer service this…

Hi called Rex MD customer service this morning and had the sincere pleasure of speaking with Chris. I desperately needed to cancel my prescription refill order that I made about 2 days ago through the patient portal online. Chris was so calm and understanding and professional and calmed my concerns right away. He cancelled my subscription for refills right away and assured me I wouldn't be charged and explained that when I am ready to resume the medication it will be easy and all I need to do is call back in. I am having the worst week of my life and this interaction gave me hope that my week will turn around now. Thank you so much Rex MD and Chris. I have the highest accolades for you and continue to have the best experience.

14 May 2026
Unprompted review
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Reply from Rex MD

We are so happy to hear that our team was able to provide such a positive and reassuring experience during a challenging week. We truly appreciate your kind words and are glad we could help. Thank you for your wonderful feedback!

Rex MD

Rated 5 out of 5 stars

Pleasant phone call checking in with…

Pleasant phone call checking in with me. Straight forward. No BS. Tim spoke well. Loud enough to hear clearly but not too loud. Direct and to the point, but not rude. No pressure. No wasted time.

13 May 2026
Unprompted review
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Reply from Rex MD

We're so glad to hear you had such a positive and straightforward experience with us. Thank you for sharing your kind words!

Rex MD

Rated 5 out of 5 stars

Devonte was excellent

Devonte was excellent! He took care of everything and was extremely polite.

13 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that your experience was excellent and that everything was taken care of in a polite manner! We appreciate your feedback.

Rex MD

Rated 5 out of 5 stars

Devonte was very helpful and went above…

Devonte was very helpful and went above and beyond to assist me with my issue. I always appreciate top tier customer service!

12 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you received top-tier customer service! We appreciate you taking the time to share your feedback; it's wonderful that our team member assisted you effectively.

Rex MD

Rated 5 out of 5 stars

Kim was very helpful and informative in…

Kim was very helpful and informative in assisting me today with my refills and questions regarding paperwork for my HSA/FSA.

12 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that our team member was helpful and informative in assisting you. We appreciate you taking the time to leave us this great feedback!

Rex MD

Rated 5 out of 5 stars

Thank you moya & Rex med team!!!

Thank you moya & Rex med team!!!
Wonderful experience!!

11 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy you had a wonderful experience with our team! We appreciate you taking the time to leave us such positive feedback.

Rex MD

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