Rex MD Reviews 

5,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness. Many people highlight the exceptional customer service, noting that representatives are understanding, patient, and efficient in resolving concerns. The overall service provided is frequently described as excellent, with many appreciating the clear communication and personalized approach. However, some customers reported issues with orders, including receiving unwanted automatic shipments or charges for items they did not order. A few other people also felt that order processing and delivery could be slow, with products taking longer than expected to arrive.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unexpected... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their products work, there are discounts, they deliver on time, and they guarantee success or your money/credit card charge will be returnred or credited! No other company like this on the internet... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of speaking with Kim Scanland to take care of my request. Kim was very personable, professional, and quickly resolved my issue. Kim is a true asset to your team. I do have a sugge... See more

Company replied

Rated 5 out of 5 stars

Devonte answered all of my questions in a professional manner. He was able to adjust my script and took his time to look for every eligible discount which is always greatly appreciated. Sometimes it’s... See more

Company replied

Rated 5 out of 5 stars

As I replied to the doctor - half a pill - wait two hours and no problem gaining an erection. I am 72 and never had a problem before but, at least in my first encounter in a new relationship, I was u... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Why choose Rex MD? Rex MD is a digital health clinic that’s modernized men’s healthcare on every level. As a trailblazer in telehealth — a new form of healthcare where doctors treat patients online or by phone rather than in person — Rex MD addresses a sobering reality: most men will avoid or delay seeing a doctor, especially if it’s about personal health issues affecting their confidence and relationships. Fortunately, Rex MD’s unique service model helps eliminate the mental, emotional, and logistical barriers that keep men from taking action. Rex MD has helped thousands of men get quality medical solutions quickly, conveniently, and affordably — all from the comfort and privacy of their own homes. Rex MD’s extensive catalog of prescription medications includes branded and generic ED medications like Viagra®, hair loss medications, Protaren® for pain, trazodone for insomnia, and more. To get prescription medications, patients complete a brief online questionnaire. If it’s medically appropriate, a licensed physician will prescribe the treatment that meets their needs. Men can shop on the Rex MD website for wellness products like performance Wipes, which promote longer-lasting sex, and nutritional supplements that support strength, immunity, and stamina. To protect men’s privacy, all Rex MD orders are shipped in discreet packaging directly to their door. At Rex MD, better health is about more than a single transaction. If guys have questions or concerns,Rex MD’s secure patient portal allows patients to message their doctor anytime — right from their computer or smartphone. Plus, they can request refills, modify treatment plans, and access exclusive lifetime discounts they won’t find anywhere else. It’s personal care without the hassle. With Rex MD, you’re just a few clicks away from a healthier, happier you. Visit RexMD.com to explore a range of products, supplements, and prescription medications – all prescribed by licensed clinicians and delivered discreetly to your door Contact Us (866) 294-3772 236 Fifth Avenue, Ste. 400 New York, NY 10001 The Rex MD Guarantee Rex MD takes great pride in delivering an excellent patient experience. We offer premium, science-backed over-the-counter products and prescription medications that help men live healthier, happier lives. Rex MD provides immediate access to physicians and treatments, and a fast, private delivery process so patients can receive their healthcare solutions as quickly as possible. All telehealth visits are completed by physicians who are licensed, board-certified, and located in the US. Rex MD complies with HIPAA protocol and takes the necessary precautions to keep patients’ personal information private and secure. Our secure patient portal enables patients to message with their doctor anytime and receive any additional follow-up care they may need. All generic prescription formulas are available for up to 90% less than branded medications, and wellness products are priced competitively for optimal accessibility. Rex MD can ship orders to a PO box. Finally, if an order is lost or stolen, Rex MD will do its best to replace it.


Contact info

  • 3rd Avenue 800, 10022, New York, United States

  • rexmd.com

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(5,232)

877 reviews in the last 12 months

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Rated 5 out of 5 stars

Devonte is #1

Devonte was super helpful and very polite. Give that man a raise!!!

11 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had a positive experience and found the interaction helpful and polite. We appreciate your feedback very much!

Rex MD

Rated 5 out of 5 stars

Devonte

Devonte was really nice

11 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had a positive experience. We appreciate your feedback and thank you for sharing.

Rex MD

Rated 5 out of 5 stars

Lu was very knowledgeable with…

Lu was very knowledgeable with available options for cost. She was very friendly.

9 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that our team member was knowledgeable and friendly while explaining the available cost options. We appreciate your feedback!

Rex MD

Rated 4 out of 5 stars

Moya was great

Moya was great. She said she would cancel any further prescriptions. I was unaware that my order was reoccurring in the first place. For that reason I will not be ordering anything in the future from REX MD. The only thing, I wish she would have confirmed the cancellation by sending an email confirmation of the cancellation. I’m not sure if it’s automatic but I wish she would have mentioned she would and that I would receive one. She was very helpful however.

9 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate your feedback. We're glad the representative was helpful in canceling your prescriptions. We apologize for the recurring order misunderstanding and that a cancellation confirmation wasn't mentioned. We'll address this to improve our service.

Rex MD

Rated 5 out of 5 stars

Moya did a great job answering all of…

Moya did a great job answering all of my questions and addressing my concerns immediately. She was fast and efficient. She is a great example of what “great Customerservice” actually is.

9 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that your questions were answered and your concerns were addressed quickly! We appreciate you taking the time to share your feedback; it's wonderful that our team member met your needs.

Rex MD

Rated 5 out of 5 stars

A very pleasant call

A very pleasant call. Moya answered all my questions and resolved all my questions

8 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had a pleasant call and that all of your questions were answered and resolved. We appreciate your feedback!

Rex MD

Rated 5 out of 5 stars

Devonte was very helpful and…

Devonte was very helpful and professional! Answered all my questions quickly and professionally.

8 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate you sharing your positive experience with us. We're happy to hear that all of your questions were answered quickly and professionally.

Rex MD

Rated 5 out of 5 stars

DEVONTE handle my problem perfectly and…

DEVONTE handle my problem perfectly and you have a great employee with this guy should keep them give him a raise

8 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that the issue was resolved perfectly. We appreciate your positive feedback regarding the employee; we will certainly consider your suggestion.

Rex MD

Rated 5 out of 5 stars

Moya customer service was very helpful and professional.

Moya customer service was very professional and very helpful. She took care of the issue I had very quickly with much satisfaction. Highly recommend her for her great customer service.

7 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you received professional and helpful customer service! We truly appreciate you acknowledging the support you received and are grateful for your positive feedback.

Rex MD

Rated 5 out of 5 stars

Excellent Customer Service

Kim in customer service was excellent! Returned calls and emails and so far everything seems awesome. Thanks

7 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that our customer service was excellent and everything seems awesome. We appreciate you taking the time to leave us this great feedback!

Rex MD

Rated 1 out of 5 stars

Devonte was extremely understanding.

Devonte was extremely helpful and I appreciate his help. I may order from RexMD again because of his excellent customer service. My problem lies with RexMD sending out medication without authorisation. They should ask customers FIRST before sending anything!

4 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We appreciate your feedback and are happy that you found our team member helpful. We're sorry about the unauthorized medication shipment and will review our procedures.

Rex MD

Rated 5 out of 5 stars

Devonte was vey knowledgeable and very…

Devonte was vey knowledgeable and very helpful. Great customer support.

6 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that our team member was knowledgeable and helpful! We appreciate you taking the time to leave us feedback about our support.

Rex MD

Rated 5 out of 5 stars

Lu Martinez

Lu Martinez, was very helpful and did a great job helping me.

6 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy that our team member was very helpful and did a great job assisting you! We appreciate your feedback.

Rex MD

Rated 5 out of 5 stars

Devonte was Great

Devonte was friendly, professional, and quick when helping me cancel my prescription…a solid 5 star experience.

6 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that your prescription cancellation was handled so well! We appreciate you sharing your positive experience and thank you for the 5-star rating.

Rex MD

Rated 5 out of 5 stars

Tim was very patient

Tim was very patient, understanding and helpful in reviewing my account questions. He also was able to steer me in the right direction in selecting the most beneficial subscription for my needs.

6 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that the interaction was patient, understanding, and helpful in addressing your account questions. We appreciate you sharing that you were steered in the right direction to select the best subscription for your needs.

Rex MD

Rated 5 out of 5 stars

Tim was excellent

Tim was excellent. He understood what the issue was, proposed a satisfactory fix to the problem and stayed with the process until we both had everything we needed to ensure resolution.

5 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback; it's wonderful that our team member provided a satisfactory solution and ensured complete resolution.

Rex MD

Rated 5 out of 5 stars

Devonte was very attentive and caring to solve my issue.

Devonte was very attentive, and was determined to solve my issue with genuine concern. Thank you

6 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that the issue was resolved with such care and attention. We appreciate you taking the time to share your positive experience.

Rex MD

Rated 5 out of 5 stars

My man Devonte Really has set the bar…

My man Devonte Really has set the bar high for customer support. He was very informative, he helped me clear some questions. He was more reactive to my concerns than I have experienced before.
Thank you.

I believe that these 5 stars should go directly to him.

5 May 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a positive experience with our customer support! It's great to know that our team member was so helpful and responsive to your concerns. Thank you for your feedback!

Rex MD

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