Rhino Billiards Reviews 

467
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the carbon fiber shafts, for their excellent quality, performance, and low deflection, often comparing them favorably to more expensive brands. Many find the products well-made, performing as promised, and offering great value due to reasonable pricing. People also report positive experiences with responsive and professional customer service and fast delivery. Conversely, a small portion of people felt that product durability could be an issue, with some experiencing tips detaching or shafts breaking/warping shortly after purchase. Some reviewers also encountered inconsistent customer service, facing difficulties with replacements or refunds. A few mentioned receiving incorrect items or products not fitting as expected.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, feel,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship... See more

Customer service

Customers had positive experiences with customer service, often describing it as great, awesome, and even... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the great value and affordability... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more

Rated 5 out of 5 stars

I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more


Company details

  1. Billiards Supply Shop

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

467 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(467)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have an eclipse 1 and inquired about…

Have an eclipse 1 and inquired about the new style. This carbon fiber shaft hits better than any shaft I’ve played with. Can’t wait until I get the 2nd and next gen shaft

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the wrong cue

I made a mistake ordering a cue stick but Rhino support team Mr Devin readily resolve the issue . By the tenth day after i returned the cue, the replacement cue arrived .
Thank you Rhino .

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing shafts!

I have bought 3 separate shafts! They are smooth as silk and play amazing. Customer service went above and beyond to send the correct tip for one shaft since it was sent out with a different that it was supposed to have!

24 November 2025
Rated 5 out of 5 stars

Absolutely Superb Quality, and Exceptionally Good Customer Service

I am absolutely blown away by the quality of Rhino cues and the company's excellent customer service. I'm not a pro player, but I am a APA skill level 8, so I'm no novice either. I've played with several expensive carbon fiber cues in the past. I've found Rhino's shafts to be as good as any on the market today, regardless of price. They have the same low deflection as Cuetec Cynergy and Predator cues, but Rhino's shafts are smoother, have a better feel, the pro taper is longer, and they have a really responsive hit. In addition, Rhino's customer service is fantastic. When I encountered a minor issue on one of my Rhino orders (I liked my first one so much I bought a second one!), I emailed the company, and they responded the same day and resolved the problem immediately. Their excellent customer service should serve as a model for the other cue makers. And heck, I almost forgot: their cues are beautiful! Not that appearance is everything in pool, but the styling and glossy finish on these cues (especially on their "Retro" and "Nebula" cue models) will have players at your local pool hall demanding to know where you got yours!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I've had these shafts for a couple…

I've had these shafts for a couple years now I had a mishap with a rattle in my shaft contacted customer service they took care of me with no issues while the bad shaft was being returned they sent me a replacement I'm sure they crossed in the mail somewhere and after receiving my shaft my play continued I'd recommend these shafts for anyone at any skill level thanks again to Rhino customer service

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I purchased my Rhino cue online

I purchased my Rhino cue online, and the process was incredibly straightforward. My item arrived promptly. This was my first carbon fiber shaft, and I’m thoroughly enjoying the way it performs. I couldn’t be happier with my decision to try out the Rhino cues. The quality and design are simply exceptional.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Very nice product

Very nice product! Beautiful! Quick delivery! My first non wood stick just getting used to the feel but liking it so far. If you’re looking for a composite it’s a great choice.

24 November 2025
Rated 5 out of 5 stars

Happy Player

I recently purchased a Rhino shaft with a Uni-Loc and it did not fit my butts with the Uni-Loc, so I called customer service and spoke to Henry who took no time at all in resolving the problem by suggesting a shaft with a Universal Uni-Loc, so we did the exchange at no extra cost and this worked perfectly. I am very happy how well this low deflection shaft works, a 12.2 tip that is perfect, it's a keeper for sure. I have purchased cues and shafts from other companies but I have never seen the care and quality of the packaging that Rhino does and quick shipping . I had promised Henry that I would post my overall experience with Rhino after playing with it so that the product can be improve and is all good, Henry you also where instrumental and made the big difference in helping me, you are knowledgeable and have a prompt response ethic, thank you very much.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Rhino Retro Cocobolo…

I purchased the Rhino Retro Cocobolo Lizard wrap cue. Awesome cue and amazing quality. Delivery was approximately a week to Canada.
Any questions I had were promptly answered within a day given the time difference.
Couldn’t be happier!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

My wife bought me a Komet break cue for Christmas 2024. 10 months later the tip became loose and split the shaft. Thru email they replaced the shaft for a minimal fee(Pretty much shipping and handling. It was a great experience with a fast turn around.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Such an amazing pool cue

Such an amazing pool cue! I love everything about it. From the price to the quality of the cue! I’ve suggested rhino to many people and all have had the same great experience I’ve had! Definitely got a customer for life! #teamrhino

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

I ordered a carbon shaft with a uniloc joint. Product was shipped out quickly, and arrived in a reasonable amount of time. Value for money is excellent! I'm very happy with my purchase.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Great products and good customer service

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great products so much I got the turquoise luminax with the upgraded updated shaft with a thicker ferrule , I stand by these products ! Go rhino

18 November 2025
Unprompted review

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