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Rhino Billiards Reviews 

467
•
TrustScore 4.5 out of 5

4.6

Billiards Supply Shop
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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the carbon fiber shafts, for their excellent quality, performance, and low deflection, often comparing them favorably to more expensive brands. Many find the products well-made, performing as promised, and offering great value due to reasonable pricing. People also report positive experiences with responsive and professional customer service and fast delivery. Conversely, a small portion of people felt that product durability could be an issue, with some experiencing tips detaching or shafts breaking/warping shortly after purchase. Some reviewers also encountered inconsistent customer service, facing difficulties with replacements or refunds. A few mentioned receiving incorrect items or products not fitting as expected.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, feel,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship... See more

Customer service

Customers had positive experiences with customer service, often describing it as great, awesome, and even... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the great value and affordability... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more

Rated 5 out of 5 stars

I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more

Company details

  1. Billiards Supply Shop

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

467 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(467)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My cue fell over and cracked the end

My cue fell over and cracked the end. Dustin guided me though the process with courtesy and made a bad situation into a plesant experience. I use this shaft everyday and am very pleased.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Found the extension for my Cue

I was looking for the extension for my Retro Carbon Fiber cue and found it easily on Rhino-billiards.com. The shipping was quick and I received notifications along the way until I received my extension. Thanks.

28 October 2025
Rated 5 out of 5 stars

This is the sixth Rhino pool shaft…

This is the sixth Rhino pool shaft that I have bought. There carbon fiber shaft are the best. I’ve been playing pool for over 40 years the shafts play the best. Their attention to detail and their customer service is top-notch.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Great cue for the money! Excellent customer service!

I own several Rhino cues. Komet 2, a shaft for my Lucasi, and my wife's cue. I'm a value oriented person and Rhino cues definitely qualify as excellent value! I'm very impressed with the quality of these cues!

I'm also VERY satisfied with their customer service. A couple weeks after purchasing the Komet 2, I came into our pool room and found the tip had come off and the shaft damaged near the tip. I don't know what caused the damage though I suspect my grandchildren had something to do with it... I contacted Rhino and sent photos. Dustin at Rhino, was very helpful and responsive! They replaced the Cue with no questions asked. Thanks Dustin and thanks Rhino!

18 September 2025
Unprompted review

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