Rhino Billiards Reviews 

467
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the carbon fiber shafts, for their excellent quality, performance, and low deflection, often comparing them favorably to more expensive brands. Many find the products well-made, performing as promised, and offering great value due to reasonable pricing. People also report positive experiences with responsive and professional customer service and fast delivery. Conversely, a small portion of people felt that product durability could be an issue, with some experiencing tips detaching or shafts breaking/warping shortly after purchase. Some reviewers also encountered inconsistent customer service, facing difficulties with replacements or refunds. A few mentioned receiving incorrect items or products not fitting as expected.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, feel,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship... See more

Customer service

Customers had positive experiences with customer service, often describing it as great, awesome, and even... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the great value and affordability... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more

Rated 5 out of 5 stars

I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more


Company details

  1. Billiards Supply Shop

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

467 reviews

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Replied to 66% of negative reviews

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4.6

All reviews

(467)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I like the price and the cue

I like the price and the cue!

My fault for ordering going into the Labor day weekend. Took a while to recieve shaft due to Labor day. Nice smooth shaft, tip takes a little work to avoid miss-cue. The q-loc joint keeps unscrewing? I have to remember to tighten it often on my Icon Predator butt section. Did not have this problem on my Z2 shaft.

Other than those few problems I love how slick and smooth the carbon fiber shaft is. Plays about the same as my Z2 shaft. Chalk before every shot and pick the tip at least once a week before league play.

26 August 2025
Rated 5 out of 5 stars

The nebula Galaxy cue

The nebula Galaxy cue, it's a nice cue stick. We really like the color and the feel of the grip and the low deflection of the carbon fiber shaft, it was a great price. And we're really happy with it. The only thing I could say is the connection. it's a little bit tight to screw in. But other than that, it's been a great experience.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I just bought a nebula 2 cue

I just bought a nebula 2 cue, haven't got to use it yet. I bought it cause 2 guys on my pool team have them and the love them. So I am hoping that I will like it as well. I had to order mine from Amazon cause the rhino website discontinued the one I wanted. I have to commend the rhino website for suggesting I go to Amazon to find it. Also have to say that the website is very good at getting back to promptly on any questions you have.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I bought the Voyager cue set and the 3rd week playing with them my break shaft broke. I contacted Rhino and they immediately started to rectify the situation. With a simple picture of the shaft they sent me a shipping label to return the shaft and as soon as you ship the shaft they started sending the replacement. I thoroughly enjoy my cues and I am very satisfied with the customer service.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

First carbon fiber shaft

Rhino made everything easy- price, ordering, shipping was all A-1. Shaft hits nice. I will use it a little more in the coming weeks and see what happens with the medium tip. Have been shooting with a moori medium. May want to go with a soft.

26 August 2025
Rated 5 out of 5 stars

The Only Cues I Need

I'm not a professional pool player but I do go out up to 5 times a week to play and I wouldn't trust any other cue like I do my Rhino Cues. In my local league my team loves to use my Komet II break cue in games and I'm always turning heads with my gold Nebula 2. I'm planning on adding more Rhino cues to my collection!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Great brand

Great brand! Very affordable and I definitely notice a difference in my game when I switched to this brand! Quality is great!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

I love everything about my rhino shaft

I love everything about my rhino shaft. 12.2 mm tip size gives me me more versatility. Shaft has an excellent feel. Some have said. they don’t like the tip, but I have no problem with the tip that came with the shaft. Very happy I made this purchase and would recommend to anyone looking for a new shaft to consider a rhino shaft. You won’t be sorry!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Pool cues

I’ve ordered several items from rhino and have received then within a few days. There product is amazing. Would recommend to anyone. The nebula 2 is an amazing cue. Love it. Keep up the great work rhino. I will be a customer for life.

28 July 2025
Unprompted review

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