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Company details

  1. Homewares Shop
  2. Candle shop
  3. Decoration and Interior Design Store
  4. Home Furniture Shop

Written by the company

Hello, Thanks for searching us out on Trustpilot. We collect reviews on another review platform, where you can see 100"s of reviews on our website and the other companies Platform. As such we very rarely read reviews on Trustpilot! Please contact us if you have an issue with our products or service, we're a tiny shop and want to do our best to give fantastic products and service to our customers.


Contact info

3.6

Average

TrustScore 3.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

I bought two beautiful bedspreads from…

I bought two beautiful bedspreads from Rhool, for our own bed and a guest bedroom both of which are Superking Size beds. I love the designs, they are exactly as they looked in the photos however the website did say their large bedspreads would fit a Superking bed but sadly it falls quite a long way short. Whilst it is long enough, it just isn't wide enough and even if you turn it around so the print faces sideways it is then wide enough but not long enough. It's a shame as I wanted to buy a few more but I will have to look elsewhere. Also I had to wash both bedspreads as they had a really pungent, horrid smell which is not what you expect on a new item. Disappointed but I have given a three as they are beautiful once washed and on a Queensized bed.

9 March 2026
Unprompted review
Rhool logo

Reply from Rhool

Hi Sarah, thanks for ordering the two quilts, so glad you like the prints, they are much loved pieces! Each quilt is freshly hand printed and any odour is from the inks, which will go when given a good airing preferably outside, no need to even wash.
The quilts measurements and full size photos showing print orientation are on the website. We find most people that buy them use them for king size beds, and have them fully to the floor at the bottom and sides, then folded halfway across the bottom half of the bed, rather than pulled up to cover the pillows too. The quilt can then be pulled up and reaches the top of your duvet on cold nights if wanted!

Rated 5 out of 5 stars

Very good service. Lovely cushions.

Speedy delivery, well-packaged. Clear customer information. I like the velvet cushions covers very much - great colours. The velvet seems thin but am hoping it'll hold up.

13 February 2026
Unprompted review
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Reply from Rhool

Thanks Caroline! I’ve had those cushions for years on my own sofa, still going strong! 😊

Rated 1 out of 5 stars

No refund/exchange offered for deterioration of £54 velvet cushion.

I purchased a velvet cushion with a feather pad for a total of £54 in December 2024. So it is just over a year old. It has gradually become misshapen over that time, and now will not sit up straight. When the feather pad is removed from the cover, it is obvious that the cover has been stitched incorrectly and will not sit flat, hence when the pad is inside the cushion won't sit properly, it sits noticably crooked. I took the cushion into the shop in Kingsbridge on Saturday to be told it was too long since I purchased it to offer an exchange or refund. So a cushion for £54 is not supposed to last longer than a year? Really? Beware of purchasing the velvet cushions. The owner has since emailed to explain that the cover has become misshapen as the covers are pre-washed to make them softer, and offered no excuse for the fact that this makes the cushion NOT FIT FOR PURPOSE.

31 January 2026
Unprompted review
Rhool logo

Reply from Rhool

Susan, before we had a chance to respond to your reply to our email you have sadly written this review, which is totally incorrect. You received a brand new cushion cover, (14 months after buying it from us and with no apparent fault to it) and you actually chose a brand new colour, something that most shops wouldn't entertain but we did it anyway. So you have a brand new cushion cover in and an entirely different colour, 14 months after buying the original one. More than reasonable I'd say!

Rated 5 out of 5 stars

Beautiful quilt

My partner and I wanted to upgrade our bedding, we ordered a stunning quilt from Rhool and it arrived just a few days later. There were SO many beautiful options, it was really hard to choose!

Came with a lovely hand written note and a reminder of the care/wash instructions. Thank you!

4 December 2025
Unprompted review
Rhool logo

Reply from Rhool

So glad you like it, much appreciated 😊

Rated 1 out of 5 stars

Tiny cups not mugs

Sold as a “mug”, most definitely an espresso cup. Way too small to be for a decent cup of tea/coffee. (measurements are provided, but without a circumference you can’t really tell how small they are).
Feel like I’ve been misled & mis sold.
Return postage, combined with original shipping cost adds up to more than the cup cost in the first place,& yes you are expected to pay for those yourself.
Very disappointed to be left with these useless “mugs”. Won’t buy from this company again.

28 August 2025
Unprompted review
Rhool logo

Reply from Rhool

Hi Antonia, we’ve only just seen this as we collect reviews on our website with a different well known review service! But I did reply to you there. Just to say sorry you weren’t happy with the size of HKLiving mugs, the sizes and ml capacity is on the website and these are definitely not espresso! HK do espresso mugs but they are much much smaller.

Rated 5 out of 5 stars

Absolutely great service and my throw…

Absolutely great service and my throw was perfect exactly what I wanted, I also had a lovely thank you message hand written which was such a lovely personal touch, thank you Rhool I will definitely be ordering more from you.

20 June 2025
Unprompted review
Rhool logo

Reply from Rhool

Thanks Deborah 😊

Rated 5 out of 5 stars

What a delightful shop

What a delightful shop! I ordered a cushion on Sunday and it arrived the followingTuesday, it's beautiful. I'm so happy with my Madame Stolz seat cushion. Great service and exceptional quality at reasonable price. I will be ordering again. Thanks for the handwritten note it was a nice personal touch. Keep up the good work ❤️

9 March 2025
Unprompted review
Rhool logo

Reply from Rhool

Thank you so much 😊

Rated 5 out of 5 stars

Great quality!

I ordered a cushion from Rhool and was given a discount as a first time customer, the cushion arrived in a couple of days and the quality is amazing, looks just like the photo if not better. The hand written thank you was super sweet too. I will be shopping there again 😊

2 October 2024
Unprompted review
Rhool logo

Reply from Rhool

Thanks Phoebe 😊

Rated 5 out of 5 stars

Happy Customer

I was lucky to find here an otherwise hard to find item which was great in itself. The item was shipped in good time and they use a very reliable, tracked delivery service so you can order in confidence and the item was well packaged. The hand written note on the delivery slip was much appreciated and I would certainly buy from them again.
Highly Recommended:)

23 July 2024
Unprompted review
Rhool logo

Reply from Rhool

Thanks Joey 😊

Rated 5 out of 5 stars

Excellent Company

I’ve ordered on line from Rhool a few times. Everything arrives well packaged and on time. My last buy was their cotton Block Printed Quilt. I have them in a few different colour ways and they are all lovely to look at, beautifully made and practical too. It’s also great to be able to buy from an independent store.

24 April 2024
Unprompted review
Rhool logo

Reply from Rhool

Thank you so much Jules! 😊

Rated 5 out of 5 stars

Lovely gift for a friend

Lovely gift for a friend, super fast delivery, the item was well packed. I will order again as there are some lovely things and a different choice of goods, ideal for a presents.

22 May 2024
Unprompted review
Rhool logo

Reply from Rhool

Thanks Gaynor 😊

Rated 5 out of 5 stars

Lovely family run business

Lovely family run business based in the UK.
Ordered from them for the first time recently after finding them online whilst looking for new vases.
Ordered 2 and they arrived very well packaged and the vases are beautiful.
Also there was a little hand written note from them which was a lovely touch.
Certainly would recommend this company without a doubt.

20 November 2023
Unprompted review
Rhool logo

Reply from Rhool

Thank you Julie 😊

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