Jacob was great to deal with. Very quick to answer any questions and genuinely helpful. Made the whole process a pleasant experience. Would recommend.
Location
Switch locationRichmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB
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See what reviewers are saying
Jacob was there from the start, phoning and keeping in touch, with us by email. He was friendly but Proffessional, putting us at ease, right through the entire process. We can highly recommend h... See more
Company replied
The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... See more
Company replied
Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incr... See more
Company replied
Company details
- #25 of 90 best companies in Car dealer
- #5 of 20 best companies in MOT Centre
- #16 of 55 best companies in Car service
- #2 of 3 best companies in Hyundai dealer
- #1 of 1 best companies in Skoda dealer
- #13 of 55 best companies in Used car dealer
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, United Kingdom
- 02380 724 274
4.5
Excellent
731 reviews
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Thank you Jag for the assistance with…
Thank you Jag for the assistance with my purchase of a MG HS Trophy effortless and stress free, it was an absolute pleasure dealing with you, you are a credit to Richmond Motors. :-)
Even my partner decided to order a new MG3 Hybrid Trophy whilst we were there looking forward to the handover of that also in a few weeks.
Thanks again.
3 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience with Jag. It's wonderful to know that he made your purchase of the MG HS Trophy effortless and stress-free. We strive to provide our customers with exceptional service, and we're delighted that Jag exceeded your expectations. We're also excited for you and your partner to enjoy your new MG3 Hybrid Trophy soon. Thank you for your kind words and for choosing Richmond Motors.
Jagdeep extremely helpful and…
Jagdeep extremely helpful and professional in his services to us whilst purchasing our new car
4 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Dave, thank you for your kind words! We're so pleased to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback. We hope you enjoy many happy miles in your new car! Kind regards, Cameron
Good service from Will and the team
Good service from Will and the team. Pleased with the car and easy of organizing and sorting.
28 February 2025
Reply from Richmond Motor Group - MG Southampton
Thank you for your kind words! We're so glad to hear you had a positive experience and are pleased with your new car. We appreciate your feedback and hope you enjoy many happy miles ahead.
Jag has given me an excellent service…
Jag has given me an excellent service happy with the new car. Recommend to anyone looking to buy an MG
3 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Tony, thank you for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience and are happy with your new car. We appreciate your recommendation and look forward to helping others find their perfect MG. Kind regards, Tony
Best cars best customer service nothing…
Best cars best customer service nothing more nothing less
28 February 2025
Reply from Richmond Motor Group - MG Southampton
Good morning Adam, thank you for your kind words. We're thrilled to hear you had a positive experience with our cars and customer service. We strive to provide the best possible service to our customers. Kind regards, Cameron
We had a good experience with jag he…
We had a good experience with jag he was very helpful and had good knowledge of the cars
But we arrived to collect the car all be it we were early we left sitting around the showroom for 1hr before anyone came to speak to us
The car we bought had a 1000+ miles more than we were told
28 February 2025
Reply from Richmond Motor Group - MG Southampton
Good morning Ian,
Thank you for taking the time to share your feedback. We're pleased to hear that Jag provided you with a helpful and knowledgeable service, but we're very sorry that your collection experience did not meet expectations.
We appreciate your patience on the day and sincerely apologise for the wait time and any discrepancies regarding the mileage. This is certainly not the level of service we strive to provide. We would like to investigate this further to ensure we address your concerns properly.
Please could you reach out to our customer service team at customerservice@richmondmotorgroup.com with your details? We’d love the opportunity to put things right.
Kind regards, Cameron
An excellent service from Jag Bhakar…
An excellent service from Jag Bhakar with the purchase of our new MG4. He has gone above and beyond my expectations with his knowledge and making the handover of the car so very personal. I can't thank him enough.
27 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Mel, thank you for your wonderful review! We are delighted to hear that you had such a positive experience with our team member. It's fantastic that you were so impressed with his knowledge and the personal touch he brought to the handover of your new car. We appreciate your kind words and will be sure to pass your compliments along. We are thrilled that you chose us for your new MG4. Kind regards Cameron
Thank you Elise!
Recently bought a new car- well new to me! Elise was so helpful and lovely. I dread these types of interactions and had lots of questions. She endeavoured to answer them all and it made the experience so easy! Thank you!
27 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Lauryn-Mae, we're thrilled to hear you had a positive experience with Elise! We appreciate your kind words and are glad she was able to make the process easy for you. We strive to provide our customers with exceptional service and it's wonderful to know Elise exceeded your expectations. Kind regards, Cameron
Himat was amazing at helping me with…
Himat was amazing at helping me with finding my new car, process was so smooth and Himat was very helpful with helping me understand the new car which I am over the moon with - thank you :)
26 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon, we're thrilled to hear about your positive experience! It's wonderful to know that you were so happy with the service you received and that you're loving your new car. We appreciate you taking the time to share your feedback. Kind regards, Cameron
Elise looked after us impeccably whilst…
Elise looked after us impeccably whilst at the dealership and made the purchase of our MG smooth sailing. Very happy with the service and would definitely recommend
22 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Emma. Thank you for your kind words and 5-star rating! We're delighted to hear about your positive experience purchasing your MG. We strive to provide exceptional customer service and we're thrilled you found the process so smooth. We appreciate your recommendation and hope you enjoy your new car. Many thanks, Laurence.
Reply from Richmond Motor Group - MG Southampton
Hi Tony. We appreciate your kind words and are glad you found our coffee helpful. Many thanks, Laurence.
Jag was very helpful today and a great…
Jag was very helpful today and a great experience thank you for all your help very much appreciated
20 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Anita,thank you for your kind words! We're so happy to hear that you had a great experience. We'll be sure to pass your feedback along. We appreciate your business and hope you enjoy your new car! Kind regards, Cameron
Reply from Richmond Motor Group - MG Southampton
Good afternoon Kim, we're so glad to hear you had a positive experience. We appreciate you taking the time to share your feedback. Kind regards, Cameron
Very relaxed and professional team
Very relaxed and professional team
Jag and his manager were very informative and helpful. Test driving any vehicle was easy and worth it if you're thinking of purchasing any vehicle. The team made the buyer process comfortable and uncomplicated.
8 February 2025
Reply from Richmond Motor Group - MG Southampton
Good morning, we appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team, particularly Jag and his manager, were able to provide you with informative and helpful service. We strive to make the car buying process as comfortable and straightforward as possible for our customers. Kind regards, Cameron
Exceptional service
Excellent flawless service from Jag at MG in Botley. Jag is a true professional, friendly, funny and welcoming, but not just Jag, from all of the guys. Jag took time to explain and show me everything I need to know with my new MG3. Thank you Jag 😊
16 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Emma, we are thrilled to hear about your positive experience with our team! It sounds like you had a wonderful time with our staff, and we are delighted that you are happy with your new MG3. We appreciate you taking the time to share your feedback. Many thanks, Cameron
Our Salesman Jag was so helpful and…
Our Salesman Jag was so helpful and friendly. He helped in every way that he possibly could, to make the sale so easy.
13 February 2025
Reply from Richmond Motor Group - MG Southampton
Good morning, we are thrilled to hear about your positive experience with our team. We appreciate you taking the time to share your feedback. We strive to provide exceptional customer service and are delighted to know that you had a great experience. Kind regards, Cameron
Really impressed by the MG ZS hybrid
Really impressed by the MG ZS hybrid, such a great car for it's money
Jag took loads of time to answer all our questions
Thank you Richmond Motor Group!
8 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Paul, we're delighted to hear you had such a positive experience with the MG ZS hybrid and our team. We strive to provide excellent customer service, and we're glad Jag was able to address all your questions thoroughly. Thank you for taking the time to share your feedback. Kind regards, Cameron
Excellent service from Jags right from…
Excellent service from Jags right from initial contact to handover of the car. He communicated well throughout and kept us up to date with progress which we very much appreciated.
Jags made us feel so special on the day of collection. The car was covered over in the show room and he videoed us unveiling the car and placed a big red bow on the bonnet. Very well presented with attention to detail.
Jags spent time with us going through the controls and checking we were happy before finally driving off in our New Cyberster GT. We couldn’t be more happy.
Brilliant salesman but not only that, he had his customers best interest at heart. Highly recommend Jags 😊 Thank you
14 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Gary, thank you for your kind words! We're thrilled to hear you had such a positive experience with our team. It's wonderful to know that you felt well-informed and cared for throughout the process, from initial contact to the exciting moment you drove off in your new car. We're so happy to hear you were impressed by the special touch of unveiling your car and the time spent ensuring you were comfortable with all the features. Your feedback is greatly appreciated, and we'll be sure to pass it along to the team. Kind regards, Cameron
Elise was fantastic
Elise was fantastic, very attentive, knowledgable and friendly. Nothing was too much trouble and there were no questions she couldn’t answer.
14 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Anthea, we are delighted to hear about your positive experience. It's wonderful to know that you had such a great interaction with Elise. We appreciate your kind words and will share your feedback with her. Kind regards, Anthea
Himat was great throughout the entire…
Himat was great throughout the entire process. He was always very quick to answer any of my questions and I have left with exactly what I was looking for. Thank you!
13 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Emma, we are thrilled to hear that Himat provided you with such a positive experience. We strive to ensure our customers receive excellent service and we are delighted that you were satisfied with the outcome. Kind regards, Cameron
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