Jacob was great to deal with. Very quick to answer any questions and genuinely helpful. Made the whole process a pleasant experience. Would recommend.
Company replied
Location
Switch locationRichmond MG Southampton, Broad Oak, SO30 2EU Botley, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jacob was there from the start, phoning and keeping in touch, with us by email. He was friendly but Proffessional, putting us at ease, right through the entire process. We can highly recommend h... See more
Company replied
The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... See more
Company replied
Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incr... See more
Company replied
Company details
- #25 of 90 best companies in Car dealer
- #5 of 20 best companies in MOT Centre
- #16 of 55 best companies in Car service
- #2 of 3 best companies in Hyundai dealer
- #1 of 1 best companies in Skoda dealer
- #13 of 55 best companies in Used car dealer
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, United Kingdom
- 02380 724 274
4.5
Excellent
731 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Use with caution
Use with caution. Purchased an Mg from them a little over 3 years ago, car comes with 7 yr warentee etc.
Despite just 17k miles on clock, the car now isn't driveable, no way for them to look at itnfor over 2 weeks and not got any curtesy cars for 7 weeks, leaves me high and dry which is not good.
Won't be using again despite numerous calls and emails offering me to upgrade as this is a second rate service!
12 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Dave,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate your frustration regarding the availability of service appointments and courtesy cars. We understand how important it is to have a reliable vehicle, and we regret that we couldn’t assist you as quickly as you needed.
Customer satisfaction is our priority, and we would like the opportunity to discuss your concerns further and see if we can offer any support. Please feel free to contact our Customer Service team at customerservice@richmondmotorgroup.com, and we will do our best to assist you.
Kind regards, Cameron
Absolutely lovely car, and great customer care.
We went to look ar an MG3, but whilst there saw an MG5. We had a test drive and liked the car, but wanted a newer one, Elise found an ex demo one in black, and although there were some complications with the purchase Elise did a great job keeping us updated.
We finally got our car, and love it.
Many thanks Elise for all your help and patience.
7 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi there! We're so glad to hear you found the perfect MG5 and that Elise was able to help you through the process. It's wonderful that you enjoyed the test drive and were able to find an ex-demo model that met your needs. We appreciate you taking the time to share your positive experience and recognize Elise's dedication to providing excellent customer service. Many thanks, Laurence.
Seriously amazing ⭐️
I had the absolute pleasure of dealing with Richmond Motors—top marks, to say the least!
It all started when I drove my less-than-reliable Vauxhall Adam to the dealership, where I was assisted by Will Meek. I genuinely couldn’t have asked for a better sales rep. He was incredibly helpful and honest throughout the entire process, guiding me step by step through financing and helping me choose the perfect car for my family’s needs. Will even went above and beyond to offer me as close to the asking price as possible for my vehicle, which made all the difference.
Thanks to his exceptional service, I was able to drive away in a fantastic new car at an unbeatable price. I can’t recommend Richmond Motors highly enough—five stars, very well deserved!
6 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Goof afternoon Robbie, we are thrilled to hear about your positive experience at our dealership. It's wonderful to know that you had such a great experience with our team, especially with the sales representative who assisted you. We strive to provide our customers with exceptional service and are delighted to hear that you were happy with the entire process, from financing to finding the perfect car for your family. We appreciate your kind words and are grateful for your recommendation. Many thanks, Cameron
Blue about Skoda Bluetooth
Buyer beware! Skoda Richmond admitted to me over the phone today that they have a software problem with their Skoda car radio systems failing to connect. After being out of pocket for a £120 software update (other companies would throw this in with their service package), which did not fix the issue, I have to wait another month for them to consider looking at the problem again. Hopefully, this is useful for someone considering buying a Skoda at the moment.
6 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good evening,
Thank you for sharing your feedback. We're very sorry to hear about your experience with the software issue and the inconvenience you've faced. We fully understand your frustration, and we sincerely apologise that the issue wasn’t resolved during your recent visit.
At Skoda Richmond, we take customer satisfaction seriously, and we're committed to providing the best service possible. While software issues can sometimes be complex, please rest assured that we are working hard to address them and will continue to support you through this process. We would like to investigate this further and see how we can resolve the situation for you.
Please feel free to reach out to us directly at customerservice@richmondmotorgroup.com, and we will ensure your concerns are looked into promptly.
Again, we apologise for the inconvenience and appreciate your understanding as we work to make things right.
Kind regards, Cameron
Jag and Andreea were extremely helpful…
Jag and Andreea were extremely helpful to find me a new car. Thanks everyone!
4 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Alberto. We're so glad to hear that you had a positive experience with Jag and Andreea. We appreciate your kind words and are happy that you found a new car that you love. Many thanks, Laurence.
Great service from MG Botley
Great service from MG Botley. Andreea got a great deal and service for me! Perfect handover with two restless children in the showroom from Himat!! Thank you. Very patient and thorough.
5 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Brooke. Thank you for your kind review! We're delighted to hear that you had a positive experience with our team. We appreciate your feedback and are glad that Andreea and Himat were able to provide you with excellent service, especially while managing two restless children. We strive to create a welcoming and comfortable environment for all our customers. Many thanks, Laurence.
Great experience
I would like to thank Jag for all his help with the part exchange of my old car and purchase of my new car. He is friendly, full of information and the whole process was easy and quick. Thank you again.
3 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We are thrilled to hear about your positive experience. It's wonderful to know that you found the process easy and quick, and that you appreciated Jag's friendly and informative assistance. We value your feedback and will share it with our team.
Car upgrade
Elise has been helpful from start to finish when upgrading my car. The process has been so smooth. From allowing me to pop in last minute to test drive the car to ensuring I had the most reasonable deal on my new car. Elise’s customer service is excellent and even made sure my 3 year old was looked after in the showroom offering him a drink which he loved! I only had to wait a week to receive the car. Would highly recommend Elise when buying your car at Botley MG.
3 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We are so pleased to hear about your positive experience with Elise. It's wonderful to know that she went above and beyond to make your car upgrade a smooth and enjoyable process. We appreciate you highlighting her excellent customer service, especially her attentiveness to your needs and your son's comfort. We are committed to providing our customers with a positive and memorable experience, and Elise's dedication is a testament to that commitment. Thank you for choosing Botley MG and for sharing your feedback.
Brilliant customer care
The whole experience was brilliant from start to finish , Jag showed us around the car and answered all our questions with ease and patience .we cannot thank him enough for his help in purchasing our new car .
3 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you were so well taken care of throughout the process. We're proud of our team's commitment to providing excellent customer service and are happy to hear that you were impressed with the knowledge and patience demonstrated.
Elise was very helpful and pleasant in…
Elise was very helpful and pleasant in dealing with the buying on my new car. I am so happy 😁
1 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We're thrilled to hear about your positive experience! It's wonderful to know that you had such a great time working with Elise. We appreciate your kind words and will share your feedback with her.
Richmond MG in Botley - excellent
Elise worked extremely hard with her team to find us the car we wanted for a great price. Everything was explained thoroughly and the overall service was excellent. We will definitely be back for our next car. Thanks Elise.
1 February 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Craig, thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. It's fantastic that you found the perfect car at a great price and that everything was explained thoroughly. We appreciate your kind words and will be sure to pass your compliments along. We look forward to assisting you again in the future. Many thanks, Craig.
Jag has been a great helpin sorting us…
Jag has been a great helpin sorting us out with our new Car
31 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good afternoon Brian, we're thrilled to hear that you had a positive experience with Jag. We appreciate your kind words and are glad that Jag was able to assist you with your new car. Many thanks, Cameron.
Elise was extremely helpful
Elise was extremely helpful, not pushy, easy to talk to and very friendly and made buying a new car a very enjoyable experience. Thank you Elise
29 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Margaret, we are delighted to hear about your positive experience. It's wonderful to know that Elise made your car buying journey enjoyable. We strive to provide exceptional customer service, and we're thrilled that Elise exceeded your expectations. Kind regards, Cameron
Going for an upgrade
Giving us elise time and being very patient and answering our numerous questions
29 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Pat, we appreciate your kind words. We strive to provide our customers with the best possible experience, and we're glad you found Elise to be helpful and patient. Kind regards, Pat.
Elise Crawley was great and made the…
Elise Crawley was great and made the purchase really easy
28 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
We appreciate your kind words about Elise. We're thrilled to hear that she made your purchase a positive experience.
…great service
Jag gave a Very good service much better experience than I had at other dealers
27 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you for your kind words! We're thrilled to hear you had a positive experience and appreciate your feedback. We strive to provide excellent customer service and are glad you found it here.
Thank you Jag, love our MG
Jag has given us amazing service from start to end. We brought our first motability car and are very happy with it! Thank you so much. Jag has given us great customer service, is everso friendly and helpful. Huge thank you to you and your colleagues at MG Botley
27 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our team member. It's fantastic that you are happy with your new car and that you found our team member to be friendly and helpful. We appreciate your kind words and will be sure to pass your compliments along. We are delighted that you chose us for your first Motability car.
Great experiencing purchasing a brand…
Great experiencing purchasing a brand new car on finance.
Salespeople have been supportive and knowledgeable - Jake, Andrea and Jag made sure I knew exactly what I needed to know and helped provide a streamlined experience during purchase.
Thank you so much!
26 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Hi Alice. We're so glad to hear you had a positive experience purchasing your new car. It's wonderful to know that Jake, Andrea, and Jag were able to provide you with the support and knowledge you needed. We're committed to providing our customers with a seamless and enjoyable car buying experience. Many thanks, Laurence.
Great service and very professional
Great service and very professional
18 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Chris, thank you for your kind words! We're thrilled to hear that you found our service great and professional. We appreciate your positive feedback and are committed to providing excellent experiences for all our customers. Kind regards, Cameron.
Picked up my new MG HS today
Picked up my new MG HS today. The process of buying this car started last Saturday (11/01/2025) and through out Himat was very attentive. On the day of picking the vehicle up Himat explained every thing he could to ensure I felt safe and comfortable driving away. Thank you Himat!
17 January 2025
Unprompted review
Reply from Richmond Motor Group - MG Southampton
Good morning Stephen, we're delighted to hear you had such a positive experience purchasing your new MG HS. It's wonderful to know that Himat provided you with such attentive and helpful service throughout the process. We appreciate your kind words and are thrilled that you feel confident and comfortable driving your new car. Kind regards, Cameron.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.