I bought a car last week from Riddermark and the experience was nothing but worth mentioning! The process was very simple and was handled professionally by Francesca :) she not only helped me get my c... See more
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The worst car dealer ever! The process of buying went so fast and they made it so easy so they lure you with their "good service ". But 3 months into driving the car it would not start. Thank God fo... See more
Company replied
We went to Riddermark Recharge with too many questions in our minds regarding our first EV we were planning to buy, trading our existing car, loan, warranty etc. Hassan helped us a lot by explaining a... See more
Very friendly and helpful staff. Great advice, high-quality cars, and all the added benefits made the whole experience feel truly premium. The sales team was highly professional and guided us smoothl... See more
Company details
Written by the company
Vi är en av landets största aktörer inom bilhandeln. Hos oss får privatpersoner & företag möjlighet att på bästa sätt sälja eller köpa sin begagnade bil. Vi vill alltid göra lite mer för dig som kund, och vi strävar alltid efter att förändra och förbät...
Contact info
Gustavslundsvägen 18, 167 51, Bromma, Sweden
- kundservice@riddermarkbil.se
- riddermarkbil.se
4.5
Excellent
17k reviews
Asks customers to review
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Easy and reliable
16 December 2024
May use AI-assist with repliesRead more
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One of the worst experiences in my…
One of the worst experiences in my life.
I been waiting for this car for almost a months because every time an excuse like something was missing or broke or did went thru the besiktning. And last but not list, something inside the engine broke and that if i want the car they are going to fix for 9000 kr? ( i thought "that not my problem") so that was the drop that make me say "no I don't want this car and u can't sell a car in the condition at 153'000 kr. Worst experiences in MY LIFE. and I want just to be done with this company.
I really not reccomend.
30 November 2024
Unprompted review
Reply from Riddermark Bil
Hi,
Thank you for sharing your experience. We sincerely regret that your interaction with us has been so disappointing. We aim to ensure every car we sell is in top condition and every customer has a seamless experience, so it’s disheartening to hear about the delays and issues you faced.
We understand your frustration and are reviewing your case to see what went wrong and how we can improve. Your feedback will help us avoid similar situations in the future.
If there’s anything more you’d like to add or discuss, feel free to contact us at **kundservice@riddermarkbil.se**. We’re here to listen and help.
Kind regards,
Gustav
Riddermark Bil
From start to finish it was a very…
From start to finish it was a very smooth sales experience. Friendly helpful staff, smooth transaction from start to finish. And above all a fair price for my car. Highly recommended.
18 November 2024
Great experience, very professional
Quick, timely and very professional. Awesome experience, highly recommended!
13 November 2024
What a great service and approach
What a great service and approach. Everything went very smoothly, friendly staff, great service. And above all a great price for my car. Highly recommended
18 November 2024
Unprompted review
Great service
I think the process went smoothly from the car selection to delivery. Special thanks to Alina who was very helpful from the car selection, signing and delivery. Thanks to her detailed information and help I could take my decisions with a better understanding during the process. Finally, I would like to thank everyone who involved.
11 November 2024
Unprompted review
LYING and empty promises
Be very carefull their blocket advertising is lies about the location amd this particular car Says Göteborg when is located 4.5 houers away????
however they kickly contact me with promises to bring it to Göteborg calling me and now seller is no rush want to call me back the next day 11 no calls.
Finally sms and hot back am busy 3.5 hours later Oksar Green calls and now all of sudden tjey dont tale cars that has been tuned despite I sent them all information first clearly never read anything but my phone nr totally ignoring and wasting my time 2.5 days
Besides their cars are so overpriced cla 200 2013 170.000 witb 20000 miles ???
Bought privat 2015 16000 155.000 newer and better thanks abd be carefull any dealer is a stealer
Sell privat and buy private the only real way
10 November 2024
Unprompted review
Reply from Riddermark Bil
Hi M H,
Thank you for your feedback. We’re aware of the situation regarding car locations in Göteborg. To clarify, due to our nationwide network, cars may sometimes be located at other sites, which is why we always recommend customers contact us prior to visiting. This information is stated in our ads, but we understand if this caused confusion, and we’re sorry for any inconvenience.
We regret any delays in communication you experienced and will review our follow-up procedures to ensure better service in the future. Regarding tuned vehicles, we have specific policies for safety and compliance reasons. However, if this was not clearly explained from the start, we apologize.
We aim for transparent advertising and fair pricing. Your concerns are important, and we will evaluate them internally to improve. If you’d like to discuss this further, please email us at **kundservice@riddermarkbil.se**, and we’ll be happy to assist.
Best regards,
Gustav
Riddermark Bil
Car with issues and useless warranty
I purchased two cars from them and they both had issues. Both were hybrid cars and one of them which is a BMW 225xe which I took with extended warranty by paying extra. I was told that the car has a 40km range on battery before selling, but after I got the car it showed 16km, yet I was assured that maybe after some running it will improve, but nothing happened it still runs at a maximum of 18km per charge now which is drains quickly if heater or AC is on("Which is necessary here").But I started living with it lowering my expectations but it ran into major problem where I got the warning message on the car that If I stop the car, it wont start again, which was a scary message to get especially when you are far away with your kids and family in a cold night. Anyways I managed to keep the engine running and took it to BMW workshop where they found that car has a faulty battery cell which could only be unearthed after they ran the tests on the car for two days. They reached out to Riddermarkbil for the warranty, but they refused stating the problem was not there before selling and they dont cover battery under warranty("Imagine a hybrid car whose soul is the battery, and it is not covered under warranty"), even despite sharing the proof of discussions soon after the car was sold. Now I am stuck in this dreadful situation where I need to pay an fortune to get the car fixed. I have not clue for what do they have the warranty at all.
5 November 2024
Unprompted review
Reply from Riddermark Bil
Hello Amit,
Thank you for sharing your experience. We are genuinely sorry to hear about the issues you’ve encountered with your car. We understand how difficult and frustrating this situation must have been, especially given the circumstances.
We want to assure you that we will be reviewing this matter internally to understand what happened and how we can address it. Your feedback is extremely valuable, and we take it seriously as we strive to improve our services and communication about warranties.
Thank you for bringing this to our attention.
Best regards,
Gustav
Riddermark Bil
After given good feedback on the same…
After given good feedback on the same day of my purchase the very next day the car stat having engine problems every where and after a scan just realised the mileage has been modified and car have major engine problem spoken to Miranda many times no answer just ignoring my txt
Please avoid this people
25 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you for sharing your experience. We sincerely apologize for the issues you've encountered with your vehicle and for the lack of communication from our side. We will review your case immediately, and there is no need for you to send an email. We will get back to you as soon as possible to resolve this matter in the best way.
Thank you for your patience.
Best regards,
Gustav
It really went very smooth with…
It really went very smooth with Riddermark Bil as selling car.
24 October 2024
Reply from Riddermark Bil
Thank you so much for your feedback, Achin! 🙏 We're happy to hear that selling your car with Riddermark Bil went smoothly. If you have any further questions or need assistance in the future, feel free to contact us at kundservice@riddermarkbil.se. 😊
Best regards,
Gustav
Sheila was SO helpful
Sheila was SO helpful. Excellent service and always available!
Thanks. We love the car!
28 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you so much for your wonderful review, D Locke! 😊 We're thrilled to hear that Sheila provided you with excellent service and was always available to help. It’s fantastic to know you love the car!
If you have any further questions or need assistance, please feel free to reach out to us at kundservice@riddermarkbil.se.
Best regards,
Gustav
The experience was fairly satisfactory
The experience was quite satisfactory. the process was well-organized, and I received good support and guidance from Benjamin.looking forward to the same level of service and dedication for the after-sales. 😊
25 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you for your 4-star review, Kaoutar! 😊 We’re pleased to hear that you found the experience organized and that Benjamin provided good support and guidance. If there’s anything we can improve to make it a full 5-star experience, we’d love to hear your feedback.
Feel free to reach out anytime at kundservice@riddermarkbil.se for further assistance.
Best regards,
Gustav
Satisfied (Nöjd)
We indeed had a good salesman by the name of Benjamin Berggren who explained well to us the details of the car we bought(Toyota Auris) and the costs we had to pay. The delivery was on time as well on 17th October. Thank you.
13 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you so much for your kind review, Lillian! I'm delighted to hear that Benjamin Berggren provided you with clear and detailed information about your Toyota Auris and the costs involved. It's great to know that the delivery was on time as promised. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Gustav
Very appreciate the help from Dan Axel
Very appreciate the help from Dan Axel! He is a very professional and kind saleperson. The experience of Riddermark is very good. I look forward to driving my car.
22 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you so much for your wonderful review, Kailun! I'm delighted to hear that you had a great experience with us and that Dan Axel provided professional and kind assistance. I hope you enjoy every moment driving your new car. If there's anything else we can assist with in the future, please don't hesitate to reach out!
Best regards,
Gustav
Two weeks ago we bought a car at the…
Two weeks ago we bought a car at the Riddermark. We would like to say thanks a lot for our salesmanager Miranda Hoglund and other staff of this company (in Stangnas). Fast and reliable! And...the winter tiers and their replacement were a nice gift.
21 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you so much, Lyudmila and Vladimir, for your wonderful review! We’re thrilled to hear that you had a great experience buying your car at Riddermark in Strängnäs. It’s fantastic to know that Miranda Hoglund and our team provided fast and reliable service. 😊
We’re also glad you appreciated the winter tires and their replacement as a gift—it's our way of showing our appreciation for your trust. If you have any questions or need further assistance, don’t hesitate to contact us at **kundservice@riddermarkbil.se**.
Best regards,
Gustav
Extremely good service.
Extremely good service.
I buy a lot of cars from Patrik in Linköping and it always goes smooth and without any problems.
Very trustworthy.
16 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you, M J, for your kind words and for highlighting your experience with Patrik in Linköping! It’s wonderful to hear that everything always goes smoothly and that you trust our service. We truly value your loyalty and look forward to assisting you with more car purchases in the future.
Best regards,
Gustav
Spamming
I went to their website once in April/May 2024 to check the price of my car out of curiosity. Soon after my visit, a car seller started to contact me via sms and telephone. I didn't answer any sms nor telephone calls at first. But when I saw that he is not stopping I answered a message and informed him that I don't have any intention to sell my car. He apologised and he claimed that he will stop contacting me. However, about a week after this, another seller started to contact me. Till now (i.e. October 2024) I receive messages from them. Even, I needed to block their numbers so that they cannot call me.
6 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you for bringing this to our attention, Iman. I sincerely apologize for the inconvenience this has caused. We take these concerns seriously, and I will ensure that we investigate this matter further. Could you please email kundservice@riddermarkbil.se with your contact details, including your phone number and email address, so that we can address this issue promptly?
Best regards,
Gustav
Selling a car
Extremely fast and organized process took a bit oven an hour for inspection, signing documents and receiving money
10 October 2024
Reply from Riddermark Bil
Thank you for your feedback, Ivankov! 😊 We're thrilled to hear that the process was extremely fast and well-organized, and that everything from inspection to receiving the money went smoothly within just over an hour. If you have any further questions or need assistance in the future, feel free to reach out to us at **privatinkop@riddermarkbil.se**.
Thanks again for choosing us!
Best regards,
Gustav
We highly recommend Riddermark Bil for…
We highly recommend Riddermark Bil for buying a car and also for selling the car. During both events everything went smoothly, hassle free and stress free. Definitely great service and everyone is very nice, including drivers who can drive or pick up cars anywhere in Sweden.
6 October 2024
Unprompted review
Reply from Riddermark Bil
Thank you for your fantastic review, Silvia! 😊 We're thrilled to hear that both your car purchase and sale went smoothly and stress-free, and that you appreciated the excellent service from our team, including the drivers. If you'd like, feel free to update the review with the names of the people who assisted you, so we can give them some extra recognition! 🙌 If you have any further questions or concerns, you're always welcome to contact us at **kundservice@riddermarkbil.se** or **privatinkop@riddermarkbil.se**, depending on the matter.
Best regards,
Gustav
purchased a car from Riddermark…
purchased a car from Riddermark completely online, and the experience exceeded my expectations! Michael Brandt made the process seamless, guiding me through each step with clear communication and professionalism. The car was delivered right to my home in perfect condition, exactly as described. I highly recommend Riddermark and Michael Brandt for their hassle-free online service.
2 October 2024
Unprompted review
Reply from Riddermark Bil
Hi Farrukh!
Thank you so much for your wonderful review! We're thrilled to hear that your online car purchase exceeded your expectations and that Michael Brandt provided you with seamless and professional service throughout the process. It's great to know the car arrived in perfect condition as described. Your recommendation means a lot to us! If there's anything else we can do or any feedback on how we could make your experience even better, feel free to reach out to us at kundservice@riddermarkbil.se.
Best regards,
Gustav
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