Riddermark Bil Reviews 17,299

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I bought a car last week from Riddermark and the experience was nothing but worth mentioning! The process was very simple and was handled professionally by Francesca :) she not only helped me get my c... See more

Rated 1 out of 5 stars

The worst car dealer ever! The process of buying went so fast and they made it so easy so they lure you with their "good service ". But 3 months into driving the car it would not start. Thank God fo... See more

Company replied

Rated 5 out of 5 stars

We went to Riddermark Recharge with too many questions in our minds regarding our first EV we were planning to buy, trading our existing car, loan, warranty etc. Hassan helped us a lot by explaining a... See more

Rated 5 out of 5 stars

Very friendly and helpful staff. Great advice, high-quality cars, and all the added benefits made the whole experience feel truly premium. The sales team was highly professional and guided us smoothl... See more

Company details

  1. Used car dealer

Written by the company

Vi är en av landets största aktörer inom bilhandeln. Hos oss får privatpersoner & företag möjlighet att på bästa sätt sälja eller köpa sin begagnade bil. Vi vill alltid göra lite mer för dig som kund, och vi strävar alltid efter att förändra och förbät...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17k reviews

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Rated 5 out of 5 stars

Nice and easy process throughout

Nice and easy process throughout, very helpful seller

1 October 2024
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hi Genis! Thank you so much for your review! We're happy to hear that you found the process nice and easy, and that the seller was helpful throughout. If you have any further feedback or questions, don't hesitate to reach out to us at kundservice@riddermarkbil.se.

Best regards,
Gustav

Rated 5 out of 5 stars

Great experience with Sheila

Hi, I wanted to buy a bus and Sheila was amazing, she helped me with everything. Even after she answered to all my questions. She is a big professional! Thanks for all the help and everything!

28 September 2024
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hi Mariela!
Thank you so much for your kind words! We're thrilled to hear that Sheila provided you with such amazing support throughout your bus purchase. It's great to know that she was able to assist you with everything and even followed up afterward to answer all your questions. We agree—Sheila is truly a professional! If you have any further questions or need more assistance, don't hesitate to reach out. We're always here to help.

Best regards,
Gustav

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Received exceptional and personalized customer care with all help imaginable. Robin Bahram and others provided professional and friendly approach throughout.

25 September 2024
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hi Kate!
Thank you so much for your kind words! We're thrilled to hear that you were happy with the service and that Robin Bahram, along with the rest of our team, provided you with exceptional and personalized care. It’s great to know that you felt well-supported throughout the entire process. If you have any further questions or need assistance, don’t hesitate to reach out to us at kundservice@riddermarkbil.se.

Best regards,
Gustav

Rated 5 out of 5 stars

Very professional

Very professional, I sold my car with confidence. It was easy to communicate and sell my car. I would surely recommend

24 September 2024
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hi!

Thank you so much for your kind words! We’re thrilled to hear that you had a professional and confident experience selling your car with us. Communication is key, and we’re glad to know it was easy for you.

We truly appreciate your recommendation and look forward to assisting you again in the future!

Best regards,
Gustav
Riddermark Bil

Rated 5 out of 5 stars

Best car buying experience

I recently had the pleasure of working with Benjamin when purchasing my new vehicle, and I couldn't be more satisfied with the experience. Benjamin was attentive, knowledgeable, and genuinely interested in helping me. His excellent customer service and dedication to making sure his clients are happy truly sets him apart. Thanks again, for making my car-buying experience so enjoyable!

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience with Riddermark Bil! I bought a car from them, and initially, the sales guy, Philip, was warm and welcoming—always answering my calls, eager to sell me the car. He even promised me the best price in the market when I wanted to resell the car. Well, that turned out to be a complete lie. Due to personal reasons, I had to sell the car in a short span, and that’s when their true colors showed.

Philip, who was so friendly before, suddenly never picked up my calls. He read every message I sent but never bothered to reply. Then came another rude guy for the price negotiation, and his answers were frustratingly binary—either take the ridiculously low price they offered or leave. They had the audacity to reduce the price by 40,000 SEK just because I drove 1,000 miles. Absolutely unacceptable!

This company is a complete disgrace with zero respect for their customers. Dealing with them was pure agony for two weeks. All the fake smiles and pleasantries disappear the moment they don’t have to sell you something. There’s no sincerity on their end when it comes to buying your car back.

I managed to sell my car to another dealer for 15,000 SEK more—without all the drama. Riddermark Bil is nothing but a scam. Save yourself the headache and stay far away from them unless you want to suffer!

5 September 2024
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hello Dilipan!

Thank you for taking the time to write us this review.

We are sad to read that you have been disappointed with your experience.

We would like to hear more from you and understand what went wrong so that we can eventually correct it and better your experience.

You can reach us here: kundservice@riddermarkbil.se

Warm regarnds,

Riddermark Bil

Rated 5 out of 5 stars

I bought two cars here

I bought two cars here. I can truly rekomend Ms Sara G. Everything was clear from the beginning and goes fast. All i can say is: right person on right place. 100% satysfaction.

Lukas Volvo XC60

27 January 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Does anything in their power to rip you off and hide faults of the vehicle. Im 99,9% sure they have fake reviews aswell. I have NEVER spoken to anyone that thinks this company is legit. Every single person that i have talked to says the same thing, scam, scam and scam.

They hide faults, lure you into doing bad business and their company owner shrugs his shoulders like he didnt knew about it.
Recently it came out that they even tell car mechanic shops to hide critical faults of the car, engine problems etc and then stay quiet about it. Dont ask questions.

Never ever fall into their trap. This is a legal company behaving like criminals that found new ways to rip normal people off to reach the top.

Stay away.

3 September 2023
Unprompted review
Riddermark Bil logo

Reply from Riddermark Bil

Hello,
we appreciate that you have taken the time to write to us on Trustpilot.

In case you have any unanswered questions or need assistance in an ongoing matter/case, please get in touch with us on kundservice@riddermarkbil.se and we will reply to you shortly.

Regards,
Riddermark Bil

Rated 1 out of 5 stars

the people need to speak with true

the people need to speak with true

27 August 2024
Riddermark Bil logo

Reply from Riddermark Bil

Hej bästa kund,

Vi uppskattar att du har tagit dig tiden att skriva till oss på Trustpilot.

Om du upplever att du har obesvarade frågor eller önskar hjälp i ett aktivt ärende är du välkommen att kontakta oss på kundservice@riddermarkbil.se så hjälper vi dig.

Bästa hälsningar,
Riddermark Bil

Rated 4 out of 5 stars

I was very pleased with how the vehicle…

I was very pleased with how the vehicle purchase went. The salesperson was very professional and answered all my questions. The purchase was made on Friday, and I was able to collect my vehicle on Saturday afternoon. I really appreciated the speed and efficiency of the service.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

The entire process of selling a car to riddermark was stress free. Highly recommend their services.

21 July 2024
Rated 5 out of 5 stars

Fast and smooth process

Samir came to my house to check the car and he explained the process in a nice way. It was fast and smooth. I have received the agreed money credited into my bank account within 5 minutes.

18 July 2024
Unprompted review

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