I have always appreciated the help I have received at Riddles Jewelry in Rimrock mall. Joan is so kind and helpful. Their repairs in store have been professional. A young man was being trained, and... See more
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See what reviewers are saying
I have several jewelry items from Riddle’s Jewelry. While I have no complaints about the quality of these items, I do take issue with the customer service. I have always found the staff to be less t... See more
I went in the store looking to change my movado battery and the personel were so friendly and so glad to help me they replaced my battery and with a big smile and their professionalism has no doubt I... See more
I went into your store this morning to buy a gift card. The man working told me that you didn't sell them but then asked another person behind the counter if you did. He started fumbling through drawe... See more
Company details
About Riddle's Jewelry
Information provided by various external sources
Since 1959, Riddle’s Jewelry has been a family owned and operated business and during those years we have expanded to 65 stores in nine Midwest states.
At our headquarters located in Rapid City, South Dakota, we operate a thriving factory that produces many of our own jewelry designs and where our diamond cutters create our own signature Noventa diamond. Like you, we believe that producing and buying products made in the USA is still the backbone of our strong country!
After fifty-seven years of dedicated service to our customers, our Riddle’s family name has become synonymous with fine jewelry and diamonds. We are committed to providing the very best variety in style and price, including many designer brands.
Riddle’s Jewelry, a name you can trust for all of life’s special moments.
At our headquarters located in Rapid City, South Dakota, we operate a thriving factory that produces many of our own jewelry designs and where our diamond cutters create our own signature Noventa diamond. Like you, we believe that producing and buying products made in the USA is still the backbone of our strong country!
After fifty-seven years of dedicated service to our customers, our Riddle’s family name has become synonymous with fine jewelry and diamonds. We are committed to providing the very best variety in style and price, including many designer brands.
Riddle’s Jewelry, a name you can trust for all of life’s special moments.
Contact info
3.8
Great
84 reviews
Hasn’t replied to negative reviews
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My riddles review
I was a little unhappy with the timeliness of my order. I paid for expedited shipping so that i can get my item as a gift formy daughters birthday, but because of the update with Riddles system i got it well after her birthday. However Riddles did compensated me with two free gifts and a discount off my next purchase.
3 February 2017
Unprompted review
Great
Company is great! Great products! Earrings where a little bigger then I was looking for. Great quality though.
3 February 2017
Unprompted review
Horrible jewerly...customer service was ok
I bought jewerly from this place prior to knowing they could fix my ring. Replaced stone smaller with smaller than what was there, did give me a 35% buy back and charged me for my stone to be replaced, even though I sent the ring set in I bought from them. I Had to send my ring back for stone replacement 5 times AND the last time I sent it back, it took 6 weeks! 3 days after i got it back the last time, 2 stones fell out...again.
3 February 2017
Unprompted review
Reply from Riddle's Jewelry
Pam,
I am sorry that you had a bad experience with us. We do our best to provide a great customer experience. Please accept our apology for what happened and please let us know if we can help you with anything further on your ring. We will do our best to help you.
Thank you,
Riddle's Jewelry
Chain Broke
I've ordered two box chains and they both broke within a couple of months.
3 February 2017
Unprompted review
Reply from Riddle's Jewelry
Please accept our apology for what happened to your box chains. Please send us an email at sales@riddlesjewelry.com and we can help provide a solution to your problem.
Thank you,
Riddle's Jewelry
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