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Andy Reviews 1,455

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TrustScore 5 out of 5

4.8

Transportation service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting drivers who go above and beyond. The service is frequently described as efficient and reliable, with many appreciating the smooth booking process and timely communication regarding driver details and arrivals. People also commend the comfortable, clean vehicles and the overall ease of their journeys. However, some customers also noted occasional issues. A few reviewers mentioned instances where the driver went to the wrong terminal or dropped them off at an incorrect location, leading to inconvenience. There were also isolated reports of drivers not providing pre-paid child seats or arriving at the wrong time, though these seem to be rare occurrences.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise drivers for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the punctuality,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising drivers for being on time or early,... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers consistently found the booking... See more

Location

People report positive experiences with location. Customers appreciate the drivers' punctuality and ability... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent communication and service. There was a rockfall closing the road from Toulouse to Andorra which meant a huge detour, but we were kept informed of the situation the whole time. We then change... See more

Rated 5 out of 5 stars

My driver on January 4, Juan was wonderful! He came 5 minutes before the scheduled time, kindly helped with my luggage, drove carefully and effectively and was a true gentleman. My driver on Jan... See more

Rated 5 out of 5 stars

I just wanted to send a quick note and let you know that our driver Abdul Waheed was fantastic. He was professional, on time and was a very careful driver. He was a true professio... See more

Rated 5 out of 5 stars

Great experience in general! Very quick and easy booking system. Loved that I received constant updates about the driver and his way to us, and that he has arrived. The driver was extremely profession... See more

Company details

  1. Transportation service

About Andy

Written by the company



At Andy, we specialize in taking you places, whether it's from city to city, airport to city, or any point of interest within a city, in Barcelona, Andorra, Madrid and Valencia.

Our drivers are carefully selected to make your long-distance trips as enjoyable as possible, and our 24/7 travel agents are always available by chat, so you don't have to wait.

Book in advance and pay online with your credit card. The best part? The price is all-inclusive, so you won't get hit with any extra fees or hidden costs.

Book your ride now

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great communication from Jonathan

Great communication from Jonathan , prior to flying out , when we were delayed and pick up .
Clean vehicle and excellent driving . Booking was easy and thorough paperwork and emails. Definitely use again

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service - really helpful with changing route at last minute when flight was re-directed

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service ,Excellent price

I was kept informed by Andy when my ride had left to collect me and when it arrived at my hotel. The driver Victor was there before time and was an excellent driver, lovely well looked after Škoda. First time that I have used Ride Andy and will certainly use this company again.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My driver on January 4, Juan was wonderful! He came 5 minutes before the scheduled time, kindly helped with my luggage, drove carefully and effectively and was a true gentleman.

My driver on January 1, Andres was on time, courteous, offered me water, helped with my luggage and offered many good tips on the area.

Conducció Meravellosa!!

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent airport transfer - Reus to Barcelona.

Got confirmation of the drivers details the night before and a message from the driver (Li) to say he was there and waiting for the arrival of our flight.
Lovely vehicle and friendly driver who completed the journey safely and efficiently.
Would definitely recommend these guys and will certainly use them again in the future. Thanks.

30 December 2025
Unprompted review
Rated 2 out of 5 stars

It was as a regular taxi - not child seats

It was as a regular taxi, not a private van. The driver did not bring the child seats (which were paid) and mentioned that a friend passed this trip to him and did not mention about the seats and taxis normally don't carry those. Very disappointed with this, since it is a safety concern.

27 December 2025
Unprompted review
Andy logo

Reply from Andy

Thank you for taking the time to share your feedback.

We would like to clarify that this type of journey is not normally managed by our company. However, as you were already a client, we made an exception and took the initiative to find a solution for you by arranging the trip through a third party.

That said, the requirement for child seats was clearly specified and paid for, and this condition was unfortunately not respected. We fully understand your disappointment, especially as this is a serious safety concern, and we sincerely apologize for this failure.

We have taken this feedback very seriously and will ensure that everything is properly arranged and fully compliant for your return journey so that it goes exactly as planned.

Thank you again for bringing this to our attention.

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