Ridestore Reviews 

858
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Hands down THE fastest customer service I have ever experienced. Answering my emails any time of the day, sometimes within a few minutes. Delivery was fast (1-2 days), switch to a new jacket was ea... See more

Company replied

Rated 5 out of 5 stars

Great products and EXCELLENT customer service. I bought snowboard jacket and snowboard pants and originally bought M then realised I needed S. Not only did they reimburse me very quickly, the... See more

Company replied

Rated 1 out of 5 stars

The attitude of the support service is simply incomprehensible and incorrect. My order was damaged by the courier service itself and returned to the store. Your chat operator confirmed this, but then... See more

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Rated 5 out of 5 stars

I received excellent help from Bianca. Unfortunately, my trousers had torn, and she immediately discussed the available options with me. She took action right away, and my trousers will be replaced. I... See more

Company replied

Company details

  1. Outdoor clothing and equipment shop

Written by the company

It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special. After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day. Ridestore was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Ridestore, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today. So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core. www.ridestore.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

858 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(858)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My new jacket is super nice and…

My new jacket is super nice and comfortable and actually feels much warmer than it looks like. I ordered one size larger than was suggested because I was looking for a looser fit for the extra layers underneath and I got just the right size. Customer service is something else, so quick to respond and really friendly! Very happy with my order, I actually started putting together another order already :)

25 February 2021
Unprompted review
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Reply from Ridestore

Ah awesome stuff Annika!
So happy to hear that. Appreciate you letting us know how your experience was and that you love your new Jacket!

Appreciate the kind words :)

Tom @Ridestore

Rated 5 out of 5 stars

Amazing stuff

Amazing stuff. The jacket and also pants looks really comfy and quality. Can’t wait to use it on hills. 😊

25 February 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review! 🤩 Elliott @ Ridestore

Rated 5 out of 5 stars

Amazing, amazing, amazing!!

Orders are always fantastic and the customer service is second to none. I spoke to a lady called Julia who was super helpful and packed my order extremely quickly.

The products are amazing and I couldn’t say enough good things about this site. The Dope clothing range is my new obsession.

19 February 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your amazing review! I'l be sure to pass on that awesome feedback to Julia! 🤩 Elliott @ Ridestore

Rated 5 out of 5 stars

I received the advice to buy Dope from Fabio Faccini

I received the advice to buy Dope from Fabio Faccini, I was a bit undecided about sizes as I like to dress comfortably. I have received excellent support from Valeria

16 February 2021
Unprompted review
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Reply from Ridestore

Ciao Laura! :)

Grazie mille per questa recensione. Siamo felicissimi di essere stati di aiuto e che Valeria ti abbia consigliato al meglio :)

Torna a trovarci presto mi raccomando!

Rated 5 out of 5 stars

10/10 Recommended

Well priced, excellent quality and unbelievably fast dispatch. My order came next day from Sweden to the uk.
10/10 recommend, will definitely be returning in the future.

3 February 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review! This is so awesome to hear! 🤩 Elliott @ Ridestore

Rated 5 out of 5 stars

I am in love with my dopesnow❤️☺️

What an amazing, cool looking, incredibly comfortably jacket that it’s literally turning heads everywhere I wear it !! I love you guys and your cool styles and my jacket is the best purchase I have made in a long time. Love the color, the style is super cool looking with all the zippers and construction. Kept me warm, safe and moving on my hiking trails and mountains adventures. Can’t express enough love for you. ❤️Thank you dope snow for making the best products !!! I got so many complements and everyone wants to wear you now :)

1 February 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your amazing review! We're so happy to hear that you love your new jacket and that it keeps you so nice and cosy! This review really put a huge smile on our faces! 🤩 Elliott @ Ridestore

Rated 5 out of 5 stars

We love everything we ordered

We love everything we ordered: 2 men snowboarding pants (yeah, I got myself men xs ones), a women snowboarding jacket, a men fleece hoodie which is, hands down, the snuggliest thing I’ve ever seen and some head accessories. Everything is of great quality, was dispatched and delivered really fast, and fits great. I personally expected pants for my husband to be baggier (he’s an M and he got M), I got my stuff a size bigger than the site suggested, and I like it like that (the baggier the better). Really impressed how the jacket turned out totally wind-proof in the real conditions and how fast the pants got dry after our long day in the snow. We will come for more!

1 February 2021
Unprompted review
Rated 5 out of 5 stars

2 coats, 1 review

Hey Ridestore,

First of all thank you for the awesome quick delivery!

I bought 2 Montec coats to compare them (the Fawk and the Fenix), and so far I've chosen to keep the Fawk model because of its better fit than the Fenix, even though both are size L. I also had some minor issues with the front zipper on the Fenix, it kept getting blocked on the inner seam midway through zipping it up. This happened pretty much every time, so I don't know if this is a manufacturing default or if that is how it is supposed to be. Otherwise it looks like a decent coat, but the Fawk model is the definitely the one to buy for me! It is warm, has a great hood, great flexibility and is just incredibly comfortable. I've tried many different brands before, and this one definitely feels like the best one I've ever had. And the price is incredibly good for the amazing quality of the product :D

Thanks for making a great product!

Sean
P.s would love to get some RideStore stickers to put on my snowboard :D

1 February 2021
Unprompted review
Rated 5 out of 5 stars

Top webshop experience!!!

I have nothing but good experiences with Ridestore! Super great website and shopping experience, fast shipping, and customer service are top-notch!!! Well done guys!

31 January 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your amazing review! So glad that you enjoyed your shopping experiance with us! 🤩 Elliott @ Ridestore

Rated 5 out of 5 stars

Unexpexted Excelence!

I was seeing your adds on instagram for more than one year. Your jackets look just awesome!
This season I’ve decided to purchase one - Dope Akin Snowboard Jacket.

It’s the most expensive one but provides more than you can wish! So many pockets to store everthing you need. Materials are eco-friendly and comfy.

Jacket was really designed by people passionate by skiing and snowboarding!

Shoutout to your website and customer service! The website helps you to choose right size and let you compare collour of your outfit, so you look realy dope on the slope!

Cherry on the top is the personal touch of the shop staff durring order, delivery and post delivery time.

Shipping to Slovakia was as promissed - 5 days.

Keep up! I am looking forward to my next order

28 January 2021
Unprompted review
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Reply from Ridestore

Thank you so much for your lovely review!

We're so happy to hear that you decided to pick up for a jacket for the season and that you weren't dissapointed! ❤️

Just know that we're always just a message away if you need us! 🤩

Elliott @ Ridestore

Rated 5 out of 5 stars

Helped me with my issue

Helped me with my issue, super friendly team and went above and beyond to make things right in time for my trip

28 January 2021
Unprompted review
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Reply from Ridestore

Thank you so much for your amazing review! We're always here if you need us and i hope your trip was incredible! 🤩

Elliott @ Ridestore

Rated 5 out of 5 stars

AWESOME

AWESOME! Simply AWESOME

23 January 2021
Unprompted review
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Reply from Ridestore

Ciao Maurizio! :) Grazie mille per la recensione! Sono felice che sia andato tutto bene con il tuo ordine.

Torna a trovarci presto mi raccomando!

Il Team Ridestore Italia

Rated 5 out of 5 stars

Love love love this company

Love love love this company. I have ordered various items from this company and they have never disappointed. The quality of the clothing is amazing and the customer service is unreal, any queries are answered almost instantly and I'm always kept up to date on the delivery of a product.

19 January 2021
Unprompted review
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Reply from Ridestore

Thank you so much for your amazing review! So happy to hear that you love what we do, it honestly means a lot!

We're always here if you need us! :)

Elliott @ Ridestore

Rated 5 out of 5 stars

Another flawless delivery! Thanks guys!

Another flawless delivery from the guys at Ridestore. I have used them a few times now and have never had a problem. Returns are handed with no fuss (free returns too!) so I can't recommend them enough. Spend your money here - you won't be sorry.

16 January 2021
Unprompted review
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Reply from Ridestore

Thank you so much for your wonderful review! Awesome to hear that you love what we do! 🤩 - Elliott @ Ridestore

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great service

15 January 2021
Unprompted review
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Reply from Ridestore

Thank you so much for your lovely review! 🤩 Elliott @ Ridestore

Rated 5 out of 5 stars

Exceeds expectations

I ordered the Adept Women's jacket because it was cute and would match a pair of pants. Besides the fact that it arrived in only 3 days, it trumped all of my expectations. Sizing was perfect, weight and pockets were exactly what I need, and the colors were even prettier in person. It feels nicer than some of my $700 jackets. If it holds up as well as it looks out of the bag, I'll definitely be ordering more.

13 January 2021
Unprompted review
Ridestore logo

Reply from Ridestore

Thank you so mch for your lovely review, happy to hear that this was all perfect for you! 🤩 Elliott @ Ridestore

Rated 5 out of 5 stars

Great

Ordered workout leggings, quick delivery and best leggings I’ve owned.

9 January 2021
Unprompted review
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Reply from Ridestore

Awesome stuff Jenny!
Happy to hear they got there quickly and are the best you have had :)

Really appreciate your feedback.

Tom @Ridestore

Rated 5 out of 5 stars

I would highly recommend Ride Store!

I am a repeat customer at Ride Store and couldn't say enough positive things about them! The quality of the clothing I have received has always been spot on and it has always been true to size for me; the delivery times (despite a global pandemic) have been amazing - I have never had to wait longer than a week for my products in the UK and they always come individually packaged, clean and folded! Not to mention the customer service - the team are always quick to respond and very helpful! I can't say I'm much into snowboarding but a lot of their winter lines have been perfect running gear for me in the cold! I highly recommend and will continue to get my fitness gear from Ride Store in the future!

8 January 2021
Unprompted review

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