A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more
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Review summary
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Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out st... See more
Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extre... See more
I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and servi... See more
Company details
- #100 of 161 best companies in Pet Care Store
Written by the company
For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.
Contact info
Unit E Oyo Business Units, Fishers Grove, Fitzherbert Road, Farlington, PO6 1RG, Portsmouth, United Kingdom
- ridgewayexotics@yahoo.co.uk
- ridgewayfrozen.co.uk
4.6
Excellent
446 reviews
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Hasn’t replied to negative reviews
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5* I’ve been using Ridgeway for a range…
5* I’ve been using Ridgeway for a range of frozen food for my reptiles and also my dog for a good while now. I can’t recommend them enough I’ve never had a missed order, extremely well packaged a couple of deliveries have sat on my doorstep all day and all produce is still frozen solid when I’ve got to unpack it.
28 August 2025
Fast delivery,well packaged and the…
Fast delivery,well packaged and the rodents are good quality.
27 August 2025
Order is late, no response, poor Customer Service
Ordered my rats on the 21st of August and it is now the 27th nearly a week later. I still have not received my order and I have sent two emails one hasn't been responded to for four days and the other a day. Still waiting to hear back and my snake is way past feeding time as a result. Terrible customer service.
27 August 2025
Unprompted review
Paul
They always have excellent range of products and every frozen kind of food you want at good prices and also quick delivery every time for me
27 July 2025
Food is always frozen
Food is always frozen and ready to put straight into the freeze,always delivered promptly excellent company to deal with
27 July 2025
As always a great service
As always a great service. Rats arrive quickly and still frozen. Won’t shop anywhere else
27 July 2025
great
delivery was so fast - none of them defrosted!! most places they do come defrosted unfortunately so i was very impressed! will definitely be buying again from here, best place i’ve tried by far
27 July 2025
Always trusted and frozen well packaged
All arrived on time well packaged and still frozen. Tried tested and trusted.
27 July 2025
Always great service.
Always great service however several items I needed were out of stock this time, and the rabbits are on the small side.
27 July 2025
The ridgeway system has so far been…
The ridgeway system has so far been very easy to use with good communication and accurate timings.
26 June 2025
Great supplier
Product as described, good size, price is brilliant, arrived well packed and still perfectly frozen, will be a retuning customer when I next need to order.
9 June 2025
Unprompted review
Very speedy delivery of three pvc…
Very speedy delivery of three pvc plastic vivariums.
Excellent quality and packaged very well.
Thanks guys will definitely look to getting more from you in the future.
27 May 2025
Great prices
Great prices, top quality and terrific customer service. It's why I've been a customer for so long.
27 May 2025
Highly Recommended
Quick delivery. Great prices. High quality frozen food that arrives well packaged and frozen
27 May 2025
Excellent response time.
From ordering to delivering less than 24 hours, couldn’t ask for better service.
27 May 2025
First Time i have purchased from…Ridgeway frozen
First Time i have purchased from Ridgeway frozen very pleased with the quality and the service. Delivered on time and well packed. Will be purchasing again.
28 May 2025
Unprompted review
I have used ridgeway frozen for over…
I have used ridgeway frozen for over 10years, since the start!!
On a personal level and on a business level and always perfect!! I wouldn’t use anyone else… orders always arrive less than 20hrs after ordering
16 May 2025
Unprompted review
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