A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more
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Review summary
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Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out st... See more
Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extre... See more
I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and servi... See more
Company details
- #100 of 161 best companies in Pet Care Store
Written by the company
For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.
Contact info
Unit E Oyo Business Units, Fishers Grove, Fitzherbert Road, Farlington, PO6 1RG, Portsmouth, United Kingdom
- ridgewayexotics@yahoo.co.uk
- ridgewayfrozen.co.uk
4.6
Excellent
446 reviews
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Hasn’t replied to negative reviews
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Amazing service every time
Amazing service every time, always frozen solid and i live 350 miles away, will never use anyone else.
15 May 2025
Unprompted review
My favourite supplier of anything!
I have ordered from Ridgeway many times, as a private individual, and through the course of my work. There have been a couple of minor issues over the years, but these have been dealt with promptly, professionally, and to my full satisfaction. Through the course of my work, this is my favourite supplier to deal with as orders are always on time and as described. I can 100% recommend this company and all that they do. A pleasure to deal with!
15 May 2025
Unprompted review
Whole prey arrive at room temperature -- "Do you have pictures and proof of temperatures as this never happens when we use dry ice which will dissolve in transit?"
"..respectfully we are talking about feeding ferrets not humans."
-- RidgewayFrozen
"I would like to use yourselves upon clarification on whether items defrost at any point when imported from the EU, at any time above 0°C?"
"We unfortunately would not be interested in supplying you in future and suggest you purchase locally to avoid any such things potentially happening again in the future." -- RidgewayFrozen
14 May 2025
Unprompted review
Great service
Ordered 15x frozen rats, despite being below the required amount to guarantee that they would arrive frozen the did indeed arrive frozen in super quick time and really well packaged, will definitely order again! Many thanks
27 April 2025
Best quality frozen rodents you can buy…
Best quality frozen rodents you can buy even though they're the cheapest we've found! Always extremely fast delivery and always still frozen on delivery! Won't order our rodents from anywhere else.
27 April 2025
Dodgy courier service
Ridgeway products are great, but their courier service (DPD) is a bit dodgy. They don’t knock on your door, just leave your parcel on the doorstep. And guess what? If it gets stolen, neither company takes responsibility. So, you’re left out of pocket, and the products aren’t exactly cheap. I’m happy to pay for the products, but I just want to make sure I get them.
29 March 2025
Unprompted review
Fast delivery, reasonable price.
I ordered frozen rats for my Royal python as the shop I usually use doesn't supply the new size he needed. They arrived the next day securely packaged and perfectly frozen in dry ice. Even with the price of specialist delivery they were still cheaper that what I usually pay despite being a bigger size. As an extra bonus this is the first time I have been able to get my extremely awkward snakey friend to eat a rat that wasn't pure white so he approves too! I woukd highly recommend this company.
27 March 2025
The best in the business
I have ordered plenty of times and they guys are always so helpful and reliable. Wouldn't go anywhere else!
28 March 2025
Always spot on with products and…
Always spot on with products and delivery. Frozen always arrives frozen and on time
27 March 2025
My new supplier
First order with Ridgeway products. Arrived when they said they would and were in perfect condition
27 March 2025
First time ordering from ridgeway…
First time ordering from ridgeway frozen. Items came well packaged and arrived before delivery time by DPD. I will be ordering from ridgeway frozen again. Thank you for a very good service.
17 March 2025
Unprompted review
Superfast delivery
Superfast delivery, excellent experience, will definitely use Ridgewayfrozen again, thanks
24 February 2025
First time ordering from Ridgeway…
First time ordering from Ridgeway Frozen, and if this is anything to go by I'll be back again with another order. Well packaged, and everything arrived next day still completely frozen. DPD delivery next day, what more could you ask for? Full live tracking through the DPD app, no 5 hour delivery slots like you get with Royal Mail! My only complaint is they don't take PayPal, but then you can't have everything 🙂.
4 March 2025
Unprompted review
Very very happy
Cheapest I have found price wise. People may think £12-15 for delivery is expensive but they get delivered by dpd they come completely frozen and next day which I think is great. Will definitely be ordering again
3 March 2025
Unprompted review
Arrived Frozen :)
Everything arrived perfectly frozen, my only comlaint would be that they can't gaurantee frozen on arrival if £50 or under and wont't refund or replace if it arrives thawed, so i've had to order a years supply of rats for my 2 snakes generally i don't like to store longer than 4-6 months.
Maybe you can just add an option to charge more for orders under £50 and upgrade/ increase the packaging/ ice, i'd be happier with that to be honest
13 February 2025
Unprompted review
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