A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more
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Company details
- #100 of 161 best companies in Pet Care Store
Written by the company
For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.
Contact info
Unit E Oyo Business Units, Fishers Grove, Fitzherbert Road, Farlington, PO6 1RG, Portsmouth, United Kingdom
- ridgewayexotics@yahoo.co.uk
- ridgewayfrozen.co.uk
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Top marks
Top marks, sent very promptly, fair price for delivery to the Highlands, arrived still completely frozen and well packaged. Highly recommend, thanks Ridgeway!
Always got plenty of stock and service…
Always got plenty of stock and service 2nd to none.
Ordered snake food came well packaged…
Ordered snake food came well packaged on time and still frozen! Hatchlings took the pinkies very happy!
Great place
Ordered reptile food for first time from Ridgeways, arrived quickly and on time, will be using Ridgeways from now on as better than previous place I was getting my snake food from
Ridgeways extoics are the best …
Ridgeway exotics delivered on time and the frozen rodents are in excellent condition very friendly people would highly recommend them.
I always order from Ridgeway
I always order from Ridgeway for our rats. Good quality and delivery is really quick and I am notified when it will be arriving. This is really important to me as had bad experiences in the past with another company, £80 worth of rats defrosting on the doorstep.
Always a pleasure dealing with ridgeway…
Always a pleasure dealing with ridgeway I’ll be going back time and time again
Great service
Great service , great frozen as always , always well packed , fast delivery every time. I won’t go to anyone else.
Fantastic service
I always buy from Ridgeway, not once have i ever not been able to order what i want. Place the order before 12pm and get it the next day, you couldn't ask for better. Has ways arrived fully frozen, never had any issues, i would highly recommend, i wouldn't use anyone else.
Top quality frozen as always arrives…
Top quality frozen as always arrives frozen couldn’t ask for better, going to order a rack system soon!
Great company always deliver really…
Great company always deliver really quickly .Quality produce .
Speedy delivery
Never failed to be speedy delivery always frozen solid best by far for rodents delivered highly recommended
Everything I order from ridgeway…
Everything I order from ridgeway everything is perfect. Deliveries are fast well packaged and arrive frozen. Great service. Great customer service. Best in the business
from collection by the courier to…
from collection by the courier to delivery to me took far too long for frozen food stuffs ...32hrs
ordering was easy. ammending an order with a mistake was impossible.
previously a good experience...this time not so much
Brilliant service excellent quality and…
Brilliant service excellent quality and wide range of products available
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