I rented a Kia Picanto or similar, and what i got was sulking swidt that has been in accident, had dirty seats and interior, had about 90000km on odometer. The place is actually outside of terminal no... See more
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This car rental is a scam they made me pay 500 dollars for insurance even tho i already show them i have insurance even on my credit card its covered. Be careful when using priceline make sure you kno... See more
Even after 2 month deposit 650 was not returned. After short converstion in watsapp i was blacklisted. Central office did not respond to number of emails. Broker also couldnt get in touch with... See more
This right-cars rental is a scam. They have so many hidden fees due and they make customers buy there insurance even if tje clients have there own insurance or bought insurance through the website. Do... See more
Company details
Written by the company
Right Cars is an award-winning brand known for its ever-competitive prices and value for money. Right Cars’s ever-increasing 100% franchised network is currently present in excess of 20+ countries worldwide. Our brand ethos is to demonstrate honesty and transparency to the customer and to ensure there are never any hidden surprises. Right Cars supports leading technology innovations to ensure it is at the forefront of all new developments and ensure that customers are able to use them.
Contact info
Suite 501, Regency House, 91 Western Road,, BN1 2NW, Brighton, United Kingdom
- customercare@right-cars.com
- right-cars.com
2.2
Poor
4k reviews
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Hasn’t replied to negative reviews
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AVOID
AVOID! Absolute scammers.
When we collected they were very threatening pushy to sell the extra insurance that doubles the cost of the rental. We declined this and paid a large deposit of €1480 instead.
We videoed the entire car inside and out comparing damage to the photos they gave. All fine or so we thought. Upon returning the car they quickly walked round and then pointed to damage tucked underneath the bumper. This area was not in any of the photos they had given or we had checked as it was tucked underneath the car. We know we did not cause this damage. They argued, became threatening and aggressive to the point we were going to miss our flight so had to pay a huge bill to leave. Numerous reviews on the site show this a common con.
16 May 2025
Unprompted review
Reply from Right Cars
Have you spoken to the customer care department regarding the issues you have raised. I am unable to check your booking information without your reservation number. If you would like to discuss the damage claim in further detail please write to customercare@right-cars.com
Please note that a deposit is required to receive a vehicle, staff will offer the option to reduce the deposit amount by purchasing the full local insurance however this is optional and customers can decline
Never Again !!!!!!
17 May 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that you did not enjoy your rental experience with us, unfortunatley your feedback has very little content as to why this was. Should you wish to discuss your rental in more detail please write to customercare@right-cars.com
Absolute cowboys
Absolute cowboys.
Try to rip you off and when you don't want to pay extortionate amounts of money for their insurance products they become rude.
Avoid at all costs.
4 May 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that you felt pressured to purchase insurance. Please be assured that our staff are thoroughly trained and they are required to explain all available insurance options to every customer as part of the standard rental process.
Their intention is not to apply pressure, but simply to inform customers of the choices available. We apologise if this came across differently during your experience.
Beware: scammers!!
They are scammers. Rented via Carjet.com, I got the full insurance package. But the lady at Right cars started pushing agressively for their insurance, which ofcourse I declined. At drop off, she really tried to find anything and came with some scratches on the bottom of the bumper. For 3 of these almost imperceptible scratches we had to pay 885€. We had to catch our flight, and they started to delay everything. What can you do? I hope this rental company will be cancelled by the major websites like Carjet.com.
Right cars will reply with standard procedures protocol, but it is all a lie. They scam you into scratches unnoticible and charge you 75€ administration cost and 270€ per tiny scratch. This is their business model, cheap rental prices on Carjet.com and at returning the car they screw you over. AVOID them at all costs!
10 May 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback, we are sorry to hear you did not enjoy your rental experience with us on this occaion and that you felt that the agent was pushy when advising you on the insurance options available. Customers are always presented with clear options at the time of pick-up. The branch follow a standard procedure, if a customer chooses to purchase insurance from us, it is entirely their decision we do not upsell insurance as there is no incentive to do so.
At the beginning of each rental, a vehicle inspection is carried out jointly by the customer and the rental agent. If the customer has any concerns about the condition of the vehicle being offered, this is the appropriate time to raise them and request an alternative, if necessary.
Agents encourage all customers to take photographs of any pre-existing damage during the inspection. This is for the customers own protection and helps prevent any misunderstandings or disputes when the vehicle is returned.
Easy and good experience
Easy and good experience. Cheapest rate I found. Just make sure to read the pick up instructions, and make sure to have your personal insurance card with you for verification. The employee that helped me at check in was very nice, friendly and patient (thank you). He was great!
7 May 2025
Unprompted review
Reply from Right Cars
Thank you for you feedback and your kind words which we will pass on to the branch. We are pleased to hear that you enjoyed your rental experience with us and we hope to welcome you again at one of our many branches in the near future.
Awful
Turned up to turkey late at night with a 6 month old baby and they was no where to be seen. I had a baby stranded at the airport with me. Awful experience. I've tried to ring the company no answer. I'm trying to message for a refund no reply . Never use its a scam!!! I wouldn't be that bothered if it was me alone but I had two children under 5 awful service never again
5 May 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that you did not receive your booked vehicle. Have you reported this matter to customer services, unfortunately I am unable to check your details as you have not provided the reservation number. Please write to customercare@right-cars.com
Happy so far
Happy so far. Car was fine. Drove well, check in was very techn. Which was fine as well.
8 May 2025
Unprompted review
Reply from Right Cars
Thank you for you feedback and your kind words which we will pass on to the branch. We are pleased to hear that you enjoyed your rental experience with us and we hope to welcome you again at one of our many branches in the near future.
It's worst car company I have ever…
It's worst car company I have ever seen,
First they will force you to insurance that is more than double expensive car rental fee for the week, when I agreed the insurance I paid 230 euro for only insurance for one week, when we signed all papers they bring broken car, when I noticed I told them the car is broken they said we will fix, they took the car out about 10 minutes, came back without fixing, I ask them to change the car they said we don't have a car. I left and they refused to refund my money without a car.
3 May 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that there were issues with the vehicle you received. Have you reported this matter to customer services, unfortunately I am unable to check your details as you have not provided the reservation number. Please write to customercare@right-cars.com
Excellent customer service and the…
Excellent customer service and the vehicles in very good condition.
Definitely I will to rent with Right Cars.
3 May 2025
Unprompted review
Reply from Right Cars
Thank you for you feedback. We are please to hear that you enjoyed your rental experience and we hope we can welcome you again at one of our many branches in the near future.
The best rent car in Dominican…
The best rent car in Dominican Republic!!
6 April 2025
Unprompted review
Reply from Right Cars
Thank you for you feedback and your kind words which we will pass on to the branch. We hope we can welcome you again at one of our many branches in the near future.
My Awesome Car
Got a Hybrid Toyota Corolla. Clean, comfortable and great gas mileage. Had the car until May 6. Retuning it today. The assistant at the kiosk was great, efficient and friendly. Expecting my final bill to be accurate. Will use again
3 May 2025
Unprompted review
Reply from Right Cars
Thank you for taking the time to leave your review, we are pleased to hear that you enjoyed our services and we hope to welcome you again at one of our many locations in the near future.
dont' use them
dont' use them - they won't accept your insurance and force you to buy 3rd party insurance so you could have used a national chain at the airport for the same price. they are at remote lot and dont' answer there phone. it was a zoom call agent there is no one there.
28 April 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback, we are sorry to hear that the insurance presented at the counter was not accepted. There are several possible reasons for this, including the possibility that the coverage provided by your policy did not meet the required minimum. While customers are not obligated to purchase insurance from us, if a customer's existing coverage does not meet the necessary requirements and they still wish to proceed with the rental, insurance will be offered at that time.
With regards to the virtual assistance operating at this location, we do understand that this type of contactless rental service is not for everyone and we do receive many mixed reviews, however we see a real future in this type of service, but, like all new ideas it may take some time getting used too.
I don't recommend at all this car…
I don't recommend at all this car rental. Charges are huge at the end. Everything is fine until you get the bill. Don't use it!!!!
4 April 2025
Unprompted review
Reply from Right Cars
Thank you for leaving your feedback however it is very difficult to understand how our service may have fallen short as your comments have very little content especially regarding the charge in question. Have you had a chance to speak with our customer care team to address your concerns?
The car was good the agent Maria was…
The car was good the agent Maria was helpful.
1 May 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback and for your 5*reveiw, we will pass your kind words on to Maria and hope to welcome you again in the near future.
Reply from Right Cars
Thank you for your feedback and for your 5*reveiw, we hope to welcome you again in the near future
Complete Scam at LAX - go to Fox or other
Complete Scam! I was connected to them via Wisecars which came up with the lowest LAX area rental on Expedia. Wisecars will also get a bad review for connecting me to them. LAX's Right-cars is a tiny makeshift office in the lobby of a nearby LAX hotel. My personal car insurance covers rentals, and I showed them the policy details. They said they couldn't accept it because my USAA coverage renews quarterly, and it had renewed within 45 days from the rental. WTF? I have had that insurance for decades, but the auto-renewal is too recent??? They would charge me double my quoted rate for the rental to include their insurance, so I cancelled. I complained to Expedia, and they suggest Fox, so I walked down the street to Fox, and got a better car with no insurance issue at an even lower rate. Do not rent from these scammers - go to Fox, or other.
12 April 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that you did not receive a vehicle from us as there was a break in insurance, please be aware that your insurance declaration page must clearly state that your insurance fully covers car rentals and has to be issued 45 days or more before the rental pick-up date.
Agent was kind and helpful
Agent was kind and helpful. A bit too technological for me- QR codes etc, but car was fine. Price was great.
22 April 2025
Unprompted review
Reply from Right Cars
Thank you for taking the time to leave your review, we are pleased to hear that your overall exerience with us was a good one and we hope to welcome you again in the near future.
Billed $250 extra
So I changed my review because after I was asked to write it, I received a bill for $250 on top of the amount that I had already paid. When I booked it, I thought it was too good to be true because it was like $12 a day. Then I got to the counter and it was an extra maybe $15 a day making it about $30 a day which still seemed reasonable, but I didn’t like that they Hide the fees. Then a week later I was hit with the extra $250 charge so for the four days it made it come out to almost $90 a day for a beat up Corolla . I really wanted to support this company until they screwed me. I will be disputing the charge on my credit card. Stay away !!
13 April 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback, I have checked your booking with the customer care team and they have not received any emails regarding the issues raised, please advise what was the 250.00USD charge for as this is very unclear in your reveiw.
Should you need further assistance please write to customercare@right-cars.com
SCAM COMPANY!
SCAM COMPANY!. Even if you prepaid, take the small loss, go back to the airport and rent from a legit company. These people are lower than the scum at the bottom of my trash.
19 April 2025
Unprompted review
Reply from Right Cars
Regarding your mention of a scam, we take such claims very seriously. Could you please provide more specific details about what went wrong during your rental? Without context, it's difficult to understand how our service may have fallen short, and your comments come across as both unfair and lacking in substance. Have you had a chance to speak with our customer care team to address your concerns?
Scam do not trust them
The company is a scam. They initially gave me an old, unreliable, damaged lower category car with the excuse that they were busy and had nothing else to give me. When I refused to accept it they offered me an uninsured, untaxed and without legal reg plates alternative. When I didn't accept it either and cancelled the booking they refused to give me my money back. DO NOT TRUST THEM.
19 April 2025
Unprompted review
Reply from Right Cars
Have you been in touch with our Customer Care team to discuss the concerns you've raised? We're sorry to hear that the vehicle provided did not meet the standards we aim to deliver, and that you felt the need to decline it. Your feedback is concerning, and we strongly encourage you to contact our Customer Care team in writing so they can investigate the matter further and provide appropriate support.
Please write to customercare@right-cars.com
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