Right Cars Reviews 

BEWARE! Do not use this company if you will be picking up the car after sunset. The carpark is in pitch black and you are expected to take photos of every single imperfection on the car to prove the condition it is given to you in. We attempted to do this with the help of our phone flashlight but obviously this is quite challenging. Inevitably we missed some small scuffs on the black bumper (or the damage didn't show up in the photo), and we were then charged the outrageous sum of €655 when we returned the car.

They claim to thoroughly inspect the cars but their own logbook doesn't show damage that we took note of, so they can not categorically say that those scuffs weren't there before we took possession of the car because they obviously have no clue.

In my opinion they are predatory and just looking to scam money out of people. We absolutely did not cause damage to the car, and our only hope now is that the insurance pays out. What a rubbish end to our holiday.

Disgraceful, untrustworthy service from Right Cars Chania.

We picked our car up at 21:20, we were taken to a poorly lit carpark where the car was parked and told to take videos and photos of the car with no lighting assistance. When complaining about this after being charged for damages I was told "we usually drive the car to outside of the office where there are some spot lights"

Great, thanks.

Despite spotting several pieces of damage on the car that were not in the initial report, we missed two scuffs on the black bumpers which were obviously missed by us due to EXTREMELY poor lighting. The moment we arrived back at 11am they did a 2 minutes inspection and went straight for the small scuffs on the bumpers.

They still haven't spotted the other damages on the car so I'm assuming someone is going to get stung for that later down the line.

If the inspection is so poor that they missed damages that we found in the dark carpark when we were returned the car in the middle of a sunny day, how can you trust that those bumped scuffs were not also there? You can't, and neither can they.

Rightcars Chania are ripping people off and are to be avoided.

Make sure you get insurance.

Scammers!!! Very rude staff!!! Damaged vehicles that never get repaired and each new dent is paid for by the drivers, on average £460. Both ways you’re screwed: you pay additional insurance or you’ll pay £460 for any new scratch…. they just cover up old dents with blotched jobs which fail and you pay then!!! Stay away!! We contacted the tourist police now

Location was Heraklion Airport, Crete.
Absolute rip-off company.
Like others gave said, they try and force you to take our their insurance, even though we paid extra at the time of booking with CarJet.
When we returned the car they did a cursory look around the outside before homing in on the valance under the front bumper.
A few scuff marks were shown to me and they said that I did it, which I refuted.
I asked for the pictures that they had on file for prior to the collection but they refused.
Ended up costing €330.
100% a SCAM company.
DO NOT USE THEM, you have been warned.
CarJet needs to remove them.

FYI.
It was a white Skoda with the registration PEP 9359

I Booked a car in Guatemala city, Not only they cancel my reservations, but they refused to give me my money back. on my opinion this is plain ROBERY!!!!!
Be aware, this company is as crooked as they come.

Avoid this company at all costs !!! We hired a car in April, we returned the car and it was accepted as all ok (have this on video). They have kept our deposit. Its past the 28 days they say they will return the money in and they are now ignoring all my communication.

Absolute fraudsters - Simply do not use under any circumstances

In response to your reply, that is an absolute lie !!!

I have sent 4 emails !!!! The first you replied to, The last 3 you have ignored. AGAIN TO ANYONE READING THIS AVOID

DO NOT USE THIS COMPANY! As many previous customers warn! They are total scammers, we arrived as a big family on a summer holiday requiring a big car, and should have been alarmed at the argument going on in the background with a previous customer as we did our initial greet. We did not damage the car in the slightest, upon return of the vehicle the woman had a vague look around the car and then went straight to where she knew we wouldn’t have taken images of previous damage. Which was under the back bumper. They argued to death, they pull out all the stops and they have all the t’s and c’s in place to nail you. They are scammers and snakes, they will somehow try and force you to pay so do not use this company.

Car was fine but they took a large payment saying it was a deposit and then stopped answering emails and wouldn't give it back. I was able to get it back from my CC provider a few months later, but this is their standard practice. AVOID

A bunch of Criminals!!

I rented a car from the Antalya branch. I got them through Carjets platform. It has been over 40 business days and they have not returned my deposit of over £1000.

They were supposed to have placed a hold/block for the amount on the card but unknown to me they made a full deduction. It is now clear that their business model is to keep the deposit amounts in the hope that victims will either give up pursuit in frustration or the credit card company will write it off.

Do not give up if you are in the same position as i am. They cannot be allowed to get away with this. They use the same tactics across multiple locations across the world.

The intermediary platforms should also not be spared. Carjet will be hearing from me and you should also do same for yours. They need to be held responsible for vetting the companies they allow on their platforms. Otherwise they are equally facilitating criminal activity.

Do not use Right car ever!

Got better offer than expected, new vw golf 8, manual, petrol. Nice car, good fuel consumption -on average 4,2L/100km and its not hybrid car :) clean inside and outside. Especially big Hvala for very nice service !

I have been trying to get in touch with this company for 4 weeks to return my deposit of a thousand+ pounds.

Got car through carjet who keep telling me they have contacted Rightcars and awaiting a response. Complete scam and now having to go through my credit card company.

Very poor

I would’ve put zero stars if that was an option. They refused to rent us a car after we had already booked online because we didn’t want to purchase their ridiculous extra insurance which would’ve cost us more than if we just went to Hertz or budget. After we informed them, we had our own insurance they still refused to rent the vehicle to us. Very unprofessional and horrible customer service.

The process of booking and picking up my rental was straight forward. They also made it clear where not to go with the car… some attractions in Crete being off road. Biggest reason for my 5* is they were very responsive to my enquiries. I will be booking through them again. Ioulios and the branch manager in Chania were super helpful!

Fraud !!! Horror !!! I didn't get my deposit of 40,000 Turkish liras (approx. €940), I took the car on 14.4.25. and returned it on 20.4.25. I used the car a little and maybe made a total of about 120 km, I returned it properly. In addition to basic insurance and car rental, I paid for additional full insurance which cost twice as much as the rental and insurance. When I arrived, I was greeted by a terribly dirty car which they then exchanged for a lower class car which was on reserve and I with kids barely made it to the hotel and of course they didn't refund it. But that wasn't that big of a problem for me, the problem is that they apparently stole €940 from me, they don't respond to emails and WhatsApp messages. I can't believe that Raight cars operates like that, they are in many countries, in mine they operate normally and as far as I hear there are no problems. I will report them to the police, sue and report this scam in as many countries where they operate. I think they are not alone in this, they are working together with the headquarters and other related companies, we will try very hard to find out who they are, sue them and publish all their names.

I am attaching the booking number and reservation number.

Turned up at about 11.00pm to get car. Staff were drinking beer, and offered us one. We turned them down as we were driving. No mention of things not to do. However we know them. Took photos of car but did not get underneath car to check out underside. I have never done this, now I know you should. But pretty hard to do in the dark. On returning car a lady started the usual checks. We have had 3 previous cars from them. However this time it took ages and every inch of the car was checked with a fine toothcomb. At one point she went into the office and said "I cant get a good enough look due to the sun". She then came back out and re-started. She found what she said was a Scratch on the front bumper. We could not see one and eventually they agreed it was not there. She then went under the bumper to find some small damage marks. They claim they took photos before we took it and showed us a photo of the bumper. We asked to see the date registered on the photo, but they refused. We asked if they had photos of the car back seat that had salt stains on. We found these the morning after we hired it. Right Cars have a strict policy that you cannot stain the seats this way. She replied this was irrelevant. All the way through they kept telling us we have no problems we can claim through our excess insurers. I am positive they are using this method now to make money from people that do not take their insurance out. They deducted £450 for the damage from our deposit. Looking at other reviews it confirms our suspicion. Be aware even if you take out full expensive insurance with several of the Greek car rental companies, they have a clause that it does not cover underneath the cars. I will be telling the excess company that I think a Con is going on. This might not help my claim but it is shocking how they are treating people. Ruins their whole holiday. What kind of people are Right Cars?
In reply to Right Cars.
I am 69 years old and do not get down underneath cars and take pictures or check for damage. Especially in the Dark after long flights. You claim the car had no damage underneath when we took it, but refuse to show dated photo,s showing no damage at this time. You also refuse to coment about all the other people that you have taken money from for the same reason in the last 2 months. It apears that these are all people that have taken out external insurance.

Right car rental are scammers. They tried to sell us and other customers very expensive extra insurances, which we did not do. When returning the car they looked for a tiny scratch on the bottom of the car (!) for which they charged almost €400 euro fine. We had to pay otherwise they would call the police and we had to get to the plane on time. They were very rude. NEVER rent a car from Right. They are criminals.

I was renting car at Heraklion airport. Guys, who was serving me, doing really good and professional job. Big thanks and keep like that.

AVOID! Absolute scammers.
When we collected they were very threatening pushy to sell the extra insurance that doubles the cost of the rental. We declined this and paid a large deposit of €1480 instead.
We videoed the entire car inside and out comparing damage to the photos they gave. All fine or so we thought. Upon returning the car they quickly walked round and then pointed to damage tucked underneath the bumper. This area was not in any of the photos they had given or we had checked as it was tucked underneath the car. We know we did not cause this damage. They argued, became threatening and aggressive to the point we were going to miss our flight so had to pay a huge bill to leave. Numerous reviews on the site show this a common con.

Absolute cowboys.
Try to rip you off and when you don't want to pay extortionate amounts of money for their insurance products they become rude.
Avoid at all costs.