Right Cars Reviews 

I rented a Kia Picanto or similar, and what i got was sulking swidt that has been in accident, had dirty seats and interior, had about 90000km on odometer. The place is actually outside of terminal not inside. They will pick you up in the car you are renting and drive you to their office outside of terminal to take care of documents.

Location: Chania Airport (CHQ) - I can't comment on other franchisees.

Good cars and exceptionally good prices. Explained to me their insurance options, which I declined. They explained the implications of my decision, to make sure there would be no issues if damage were to occur. Note that as per their (and most rental company's) T&Cs, a credit card (not debit) in the name of the driver will be required if the insurance is declined.

On this occasion, there was damage caused during the rental, and the process followed was exactly as they said it would be. They ensured the damage hadn't been present before my rental, even if it hadn't been recorded on the checkout form; this is excellent practice and shows they're honest. Unfortunately, our pick-up video showed that the damage wasn't present and so we were billed for it (according to the schedule of charges presented at pickup. They provided all the paperwork needed to claim the damage fees back from my 3rd party insurance provider. Note that the fees are large, so I definitely recommend taking some form of excess insurance (either from Right Cars, offered at pickup, or a reputable 3rd party).

I've rented from this company & location 3 times now and it's always a pleasure. Its always easy to give a positive review when things go to plan, but even in this instance when there were unforeseen charges they did their best for me and acted honestly and professionally. Will definitely use again.

Ft Lauderdale. Got there, rental done by camera no people around for help. Check in was a nightmare. 1st you have to pay $70 for toll pass even if you have your own. Insisted on a full copy of my at home insurance policy - nobody carries that with them. It's Saturday afternoon & no way to get a copy from Michigan. Had my kids drive to my house & text me a copy, oh but it doesn't have "loss of use" as listed coverage and "additional expense" coverage is not acceptable. Offered to allow me their discounted rate of $40 daily. for 3 weeks Hell no! Then again offered me their super special discounted insurance rate with a major credit card $35 daily. I rented a mid size car & they were going to provide me a KIA. Called Uber paid $100 to drive me to West Palm beach & no car for 3 weeks at this point. Airport shuttle drops you off in the road & nobody helps you drag your luggage up to the building. Now I just noticed my amount quoted on Priceline was $154 and now I see a total cost $302 with no explanation for the additional $150.

NEVER AGAIN! We arrived at the airport with 45 minutes delay and therefore we came at the desk at 22:01 (one minute after closing time). Therefore RC put an extra 40 euro per car on our booking! We send them a message that our flight was delayed after receiving a message from them. The reason was that she now had to stay until 22:30 but this should be completely the same when arriving at 21:57 which should be 3 minutes before closure. As we had two cars she wanted to charge this on each car. After a long discussion she was willing to do this only on one car. As we did the booking through holiday cars we had to change one booking because of there was a mistake in the payment and they put an additional price of 112 euro! Also one of the cars was more the half empty with gasoline but because of the late hours we had to except. Peoples… never book with this company as they are really ripping you and show ZERO flexibility!

This place is horrendous. There’s no live people to talk to. They scam you out of money. Do not use this place under any circumstance. You are better off taking an uber. Paid for the car through Priceline then they charged almost an additional $300. They want a $500 or $700 deposit, try forcing you into buying additional insurance.

Excellent service!!!! Thanks

One of the worst rental experiences in my life! Was told in the middle of the night by an operator via computer ( not a live representative) at the rental office that my Tesla insurance is not accepted. Another lady next to me tried picking up her and she was denied as well. Two women with 3 kids ended up not getting cars that they paid for at 1:30 in the morning. By themselves on a parking lot with no cars available to them due to insurance not being accepted ?!?! Terrible customer service!!! Please stay away from RC car rentals!

you would be better off waiting in line at airport for rental, this place had extra fee,hidding fees you don't know about til there.Directions were confusing.It is automated office

Charges absurd junk fees. Texas requires a $1.00 insurance verification cost, but these guys charge$50. This fee doesn’t exist anywhere else. I provided proof of insurance already and these guys just pocket $50 from me for showing them the card with that proof. Also required me to pay $20 a day preemptively for Loss of Use coverage. This is an illegal practice and they have to remove this if requested. Do not rent from them, it’ll be cheaper to go with a name-brand company.

The charge on my card was not the deposit, which was returned, but was rather "Super Insurance Coverage." I already had insurance coverage, which I showed them. I was charged an extra $399.95 for 5 days of insurance.

Arrived at the Wally ride car lot. Right Cars has a video only checkin for your reservation. After the customer service rep (Karoll) reviewed my auto insurance declaration page (I have full coverage), she stated they require me to purchase an additional auto insurance of $799.00. Right Cars is a scam! $16.99 per day toll fee, which they reduce to $9.99 per day on an 18 day rental. Scam, SCAM! I have started a dispute claim with Priceline and my Credit card to get a refund because they refused to rent me the car as quoted.

Omg where do I start, crappy out of the way location from Houston George bush airport, show up to a monitor in a little phone booth. Argued with the virtual attendant for 30 mins that I don’t need or want their extra coverage because I have it already. I ended up just leaving and going back to the major rental agencies, paying double is worth more than the brain damage here

This company is a complete scam. They end up charging you twice or more than original price. They also try to charge you $1000 deposit and force you to take their insurance even if you have your own. They also do not have anyone in person to talk to instead someone comes up on a screen and if they cant answere your questions they just hang up. We were there for 30 min and at least 4 other parties left without a car and found someone else.
Do not deal with these scamers

First attempts to communicate with this company was ridiculous, basically impossible. Who has a company where customers can contact them and the mailbox stays full. I even had Priceline attempt , which was to no avail. When you arrive you are forced to buy some additional insurance, called loss waiver (if my memory serves me) for an additional 150$, if your insurance company can not add it to your policy . I called my insurance company and they did know anything about this addition service, hadn’t heard of it (my insurance company is one if the top three in the USA), therefore you are forced to purchase especially being on a vacay and desperate and you are in need of transportation. Than the company hrs don’t coincide with your departure time. I think they were 9 to 5. I called, still no answer but the message informs you that there is a 24hr/7 day drop off point. When I arrived at this location, this company is not there, nothing. What a mess. Thank God for a Fox rental driver sitting in his van who tells us that the company moved and assisted us with obtaining the correct location . What a mess especially being you have an early morning flight, TSA issues, trying to get to airport at least 4 hrs early. I will never use this company and probably not Priceline again, because they were no help either when I explained this to them. I asked for an airport onsight car rental place and this is supposedly considered that. Also, you have to walk at least a mile or so through the airport to get to the shuttle. You live and you learn. Believe me, so many people were dissatisfied because this was truly a scam. We were outside discussing the practices that truly needs to be investigated because customers were even being denied use of there own insurance therefore they had to purchase via the company and fees were astronomical if they wanted a vehicle. What an absolute disaster

Martin was very welcoming for our first visit to Czechia. The car we rented was in pristine condition and the pickup service was hassle free, as was the drop off with Havel. Very trust worthy company and I look forward to using your services again should we return. The drop of video was also very helpful.

I booked through this site and get my car from the agency named (RC) right cars in Antalya last September 2025
The car was delivered in an excellent condition without any scratch..
The agency didn't return back the hold amount on my credit card..it was around (38000) Turkish lire.
They are thieves

I would give no stars if I could. I rented a car through Priceline and was charged my fee though them and then was charged at Right Cars $289 plus $106.21 for tolls( exited the airport and went to the resort and then went back to airport when it was time to go) and then the $400 dollar deductible. I've never been charged tire and windshield insurance. I don't know but all experiences are not total losses some our learning experiences. I will never get a car from a company that isn't a national major company. The fees were too much for me. Also if I would've looked the company up I would've known from the reviews this company was a scam. So that's my bad its literally bad reviews everywhere if you look them up. You find maybe 1 or 2 good reviews and honestly its probably not a real review. But to any people thinking of renting from them RUN RUN RUN ... you're better off using Uber and Lyft because I promise you're probably gonna pay the same amount.
Now the CAR was not cleaned properly prior to me receiving it, the windshield wiper where the plastic gets the water off the windshield was literally hanging off, and it had over 92k miles on it! It was the worst rental experience I've ever had in my life. I've given you the information, do with it what you must but i'd walk before I rented from this company.

The rental was part of a travel package, but we'd have been better off at ANY other rental. The additional charges kept piling up- especially, it seemed, once they'd scanned our out of state licenses. Not only would we never use them again, we will be asking WHY Priceline or any other travel service would EVER do business with them.

Shadiest company I have ever dealt with, for any reason. Mandatory hidden fees. After being shuttled off-airport to a remote location after a long day of traveling, you'll be talking to someone through video chat in a kiosk and forced to buy their "extra coverage" or they won't let you leave with the car. This applies even after providing proof of insurance and a credit card to cover any deductible. They will also place a $700 deposit on your card. The vehicle was paid for in advance through Priceline. Yet hundreds of dollars more were necessary to leave with the car after being stranded in their remote location after midnight with my wife. Extra daily fees for a toll transponder. If you think you can apply common sense and get your way here regarding extra fees, think again. I spent over an hour arguing with an employee and allegedly a manager and neither of them could grasp the concept of what "extra coverage" actually means.... and when a customer doesn't want or need it. I filed a BBB complaint but it looks like I'm definitely not the first to do it. They don't respond to those because what they're doing is indefensible. They need to be shut down. Stay away!

Undeniably the absolute worst company I have ever dealt with in my entire life, rude unprofessional and fraudulent. My four year-old speaks better English than they do. They wasted two hours of my time before I just canceled with them and when I asked to speak to a supervisor, the agent, Roberto said no.