Right Online Course Co Reviews 

69
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

Made the process of booking a cscs test much easier than the traditional route, well worth the extra. Highly recommended.

Rated 1 out of 5 stars

MY name is Dela George. i bought a course from this company and it was an absolute farce. The owner, Frankie Paul John Hipwell-Larkin, runs this in a way that feels exploitative. Courses are sol... See more

Company replied

Rated 1 out of 5 stars

Booked then cancelled next morning Taking half my money for admin fees I would avoid this company Customer service skills don’t exist had to keep asking if she was still there I was nothing but... See more

Company replied

Rated 2 out of 5 stars

I won’t be using these again.. paid over the odds with it being a 3rd party company. Paid for the corse then had to wait 3 days before i could get access to the booking part . It just says it’s pendin... See more

Company replied

Company details

  1. Training Centre

Written by the company

The Right Online Course Company an independent not for profit organisation, our activities are not for the financial benefit of any individual or board of directors, we invest in our ‘profits’ into a better end customer experience. Trusted by Over 250,000+ Students, Businesses, Organisations and hopefully you.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

69 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(69)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service from the Team.

Great Service from the Team.
Have booked both myself and my son for tests/courses through them. Super helpful and would recommend to anyone else needing help with their CSCS needs.

6 August 2024
Unprompted review
Right Online Course Co logo

Reply from Right Online Course Co

Thank you for your review.

Rated 1 out of 5 stars

Rip Off !

Could of booked for more than 50% cheaper going directly through CITB.
RIP OFF !!

24 July 2024
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Reply from Right Online Course Co

But you didn't though, you bought online from us, got to speak to us, got advise from us... you need to understand the tax implications of paying a subsided fee

Hopefully Omega Red Group wont get such feedback when people go to your suppliers for pricing.

Will you be posting that beans are cheaper in Lidl after you have been to Waitrose?

Rated 1 out of 5 stars

Wouldn’t use them again

I needed the revision as I was offered an immediate start at a job and had the test the next day. When I purchased the course it was processing for about 4 days before I received the course, so I received it 3 days late didn’t get to use it and still had to pay for it. I tried to email but had no reply.

10 May 2024
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Reply from Right Online Course Co

Hi Jozef, Having checked our emails we have received no email contact from you. Your revision course was purchased outside of office hours and therefore could not be registered until the next working day as agreed to in the Terms and Conditions. I can see that you have not accessed the course since the registration. If you can reply to your confirmation email we can then advise on our refund process to assist you further. Thanks ROCC

Rated 4 out of 5 stars

Recommendable

The course straight and precise. With a very good tutor.

7 May 2024
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Reply from Right Online Course Co

Thank you for your feedback, stay safe!

Rated 5 out of 5 stars

Cscs test

Easy and simple .thanks

24 April 2024
Right Online Course Co logo

Reply from Right Online Course Co

Thank you for your feedback, stay safe!

Rated 1 out of 5 stars

Didn't take the course cancelled it…

Didn't take the course cancelled it straight away yet was still charged

21 April 2024
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Reply from Right Online Course Co

Hi Luke, you where not charged, but refunded minus (as per T&Cs) an admin fee. Unfortunately the fees are paid by us to the banks etc as handling charges and refund charges, and we have to pass those on.

Rated 2 out of 5 stars

I won’t be using these again.

I won’t be using these again.. paid over the odds with it being a 3rd party company. Paid for the corse then had to wait 3 days before i could get access to the booking part . It just says it’s pending. Did the online part then had to wait 10 days for my results so if you fail you’d have to go through the whole waiting process again luckily I passed so 2 weeks later I can apply for my card I’ll be going to a classroom exam next time for my instant results certificate & it’ll be cheaper..also if you need to contact them & I did 3 times it’s a chargeable phone number

1 April 2024
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Reply from Right Online Course Co

Hi Damien,

Booked by Emma so it would have all been explained at the time. We are not a third party we are a training company, we only assist in bookings for the CSCS test.

You wont need to do the course again, as, as you found out this is a qualification exam which lasts a lifetime not a test that expires, and yes we wish covid had never happened so we could deliver in the classroom. Please do not purchase a course in the future it is not needed.

Our main telephone number is an 0845 but you have an email confirmation from us with the Leeds phone number of 01133222969 so you could have used that (all local numbers are listed on our website).

Glad that you have passed, stay safe.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, call back was swift and issue resolved by company before I even raised it. Course materials easy to use and a pleasure to deal with

12 March 2024
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Reply from Right Online Course Co

Thank you Jan for your review - Stay Safe :)

Rated 1 out of 5 stars

Bad customer service

Say £140 on site but charged £179 id suggest finding a legitimate company these people have really bad customer service and am guessing majority of reviews are staff written so there fake,speaking to someone is no easy task, and guy I spoke to was arrogant, also I personally don't have a learning disability but I reckon they have a zero tolerance towards it with what was said

Update Um me names lee
And I'm sure you just broke some data protection there
Ok first of all I'm a social worker 2nd his details are still logged in on my computer and this comment was up loaded while he was still logged in rather than mine iv no idea why he said it was him when it was me who made the comment so rather then quarrel about this on a review site smash the complaint number on here and let's get this sorted with someone higher then you also misogynist = reflecting or exhibiting ingrained and institutionalised prejudice against women I'm curious as to what that has to do with anything when that subject has never come up and as for calling him a keyboard worrier,that would be me your aiming at,
I'll take that complaint number when your ready
Dfe department for education and ofqual office of qualifications and examinations regulations

6 March 2024
Unprompted review
Right Online Course Co logo

Reply from Right Online Course Co

What a shame you tried to hide behind your keyboard Simon Wright email address (SWRIGHT121983). Now claiming to be called "Lee" however confirmed on the phone that you (Simon) wrote this review.

+ Your purchase was for two items not one. Hence the price difference.
+ Your broke the exam rules.
+ You on your second attempt needed a lot of help due to your name change, we made special arrangements for you.

You did not bother telling us anything that was an issue.

Just because you made errors just because you have to wait a little longer for your certificate is not down to us.

If we could give customers stars you would get none.

Clearly a sad little misogynistic basement dweller incel of a "man"


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