RiiRoo Reviews 5,663

Amazing company great staff!

ORDER #191483 Placed an order for a Lamborghini Aventador SVJ 24v Drift for my daughter for Christmas. Her face when she came down and it was by the tree, was all worth it. We included the parental controls which is easy to connect and works well. We also had personal numbers plates with her name on and a personalised Santa later which was good Quality and Plenty of different options to choose from! We upgraded the seats to have the logo in it, which again is great Quality.

I have recently been in touch with customer service via a live chat with Ella. To get help connecting to the Bluetooth stereo, can’t say nice enough things about the help I received. They got back to me within a minute and were amazing!

I would certainly purchase another product from RiiRoo once my Daughter grows out of this one.

We purchased the 24v Volt Racer Drift Cart with Brushless Motor a few weeks ago for my 9 years old son and he absolutely loves it. It's so easy to drive, so fast and the fact that it has 2 speeds its amazing. My 22 months old son is driving it too, he loves it too. They both can fit on it! All the kids in the park are crazy about this cart. Parents asked us where we got it from because they want to get it for their kids for Eid. Even if the battery dies, its easy to carry or fits in the car. We are planning on getting 2 more so we can all go out driving together. It's a lot of fun, something different. My sons are also driving it in the house as well. Overall, we all love it!

We’ve not brought two products for our granddaughter and we couldn’t be more happy. Both items are fantastic and such great value for money. We had a slight issue with the motorcycle but the after sales team were fantastic and the problem quickly resolved. Highly recommended.

Do NOT buy from this company.

We bought our son a mini motorbike for Christmas costing £270, and it has been nothing but problems from the start.

Firstly, the bike arrived with a faulty fuel tank, which is extremely concerning and potentially dangerous for a product designed for children. Our son was absolutely heartbroken when he realised he couldn’t ride it.

Secondly, we ordered a red bike but a black one was delivered.

After contacting the company, they eventually sent a replacement fuel tank. However, when we finally tried to get the bike running, the pull cord snapped immediately, and we also discovered that the brakes are faulty.

It has now been three months since Christmas, and our son still hasn’t been able to ride the bike once.

For a £270 product marketed for children, the quality and safety are completely unacceptable. We are extremely disappointed and frustrated.

Please be very cautious before purchasing from this company. The products appear poorly made and unsafe for kids.

Ordered my grandson the ride on G63 very fast delivery unfortunately the power control remote was missing reported the problem within 24 hours. I had a response post the missing remote at my door so happy day would defo use again

Customer service isn’t as bad as people made out, delivery was super fast. Can’t complain on any of that.

BUT… we purchased a £480 ranger rover ride on. When I say it arrived damaged, I mean it arrived in shocking condition, I sent the images to the support team and all they said is (below is pasted).

“I’m sorry all I can do is apologise. In that condition it shouldn’t have been sent out to you. I can offer you a £25 partial refund as a gesture of goodwill”

I’m sorry, but I wish I could upload pictures. We paid £480 for a ride-on and it came in such condition we thought it was used! We have arranged collection as the best this company went to after “speaking with the manager” was 10% partial refund back.

I would highly suggest you think twice before ordering. Pictures look incredible.

So after my son owning his new unimog Mercedes for 8 months or so it broke, require a new steering motor. I contacted riiroo via email I initially had to wait a couple of months for a replacement part but after getting inpatient I contacted them again and they said they would speed up the process by removing the part I needed from one of there stock. I took the car down and they replaced the steering motor and found another fault which was the front axel was broken they replaced this all free of charger despite it being out of warranty (which I think the warranty should be longer than 6 months). I’m very grateful to the the team and the technician who all where very kind and very helpful the technician especially.

I bought my 4-year-old son a tractor from RiiRoo. My son loves it and is always on it. It’s very robust and works well on different types of terrain, climbing hills easily.

Unfortunately, as with many electronic products, a few things went wrong after six months. However, the customer service has been the best I’ve ever experienced. They sent the replacement parts immediately, along with instruction videos, and responded to all my queries very quickly.

If I buy anything else for my son in the future, I would 100% buy from them again. Things can go wrong with any product, but the most important thing is customer service and aftercare. RiiRoo definitely nails that. They are superb. 🥰

Staff were all friendly, patient and very helpful. Lots of variety. Very impressed with the experience. Many thanks!

I am extremely disappointed with the customer service I have received from RiiRoo.
I purchased two tractors and trailers for my boys for Christmas, spending almost £1,000. Unfortunately, both trailers broke on Boxing Day. Since then, we have had to use a seatbelt to stop the diggers from falling off the back, which is far from acceptable.
Two weeks ago, one of the tractors stopped working entirely. I originally contacted customer service on Boxing Day regarding replacement parts and have sent multiple follow-up emails since. Each time I am told the issue is being “chased urgently,” yet I never receive any meaningful update or resolution.
I have been informed that the damaged tractor is due to be collected tomorrow, but given the lack of communication so far, I have little confidence that I will see it returned promptly — or at all.
I paid extra for the full bundle specifically to cover situations like this. The company seems very quick to take payment, but far less willing to provide adequate aftercare or customer support when problems arise.
I am now escalating this matter to the CEO and Trading Standards, as I am exhausted from trying to resolve this through normal channels. We live on a farm, and all my boys want to do is ride their tractors — which they currently cannot do, or cannot do safely.
For £450 per tractor, plus additional costs for the bundle, this level of service is completely unacceptable. I genuinely regret not purchasing cheaper alternatives elsewhere.
I would strongly urge others to think carefully before spending their hard-earned money with this company. I have a full email trail documenting my attempts to resolve this.

Our car and bow was absolutely brilliant our steering wheel broke and got one sent out quick.

Lovely people
Great shop
Amazing price
Highly recommend

Bought 3 different vehicles from them and I could not be happier. Tina and Viga were very helpful and gave me tips of how to choose the correct sizes. Highly recommend them!

Quick delivery, easy to assemble. Seems to be well made.
Works well Grandson loves it and the remote control lets him have use of it before he is old enough to control himself.

Great services have the best off things. Always look forward to ordering for my children. Lovely staff always happy to help.

I recently purchased a drift cart and a children’s lorry from RiiRoo and I couldn’t be happier with the experience. The team were incredibly helpful from start to finish, answering all my questions and making the whole process smooth and stress-free. The products arrived as expected and the quality is fantastic. Excellent customer service and a great company to buy from — highly recommend RiiRoo!

Amazing customer Service!! Also the product is great my baby loves it !! Will definitely be purchasing again. Highly recommend ❤️

I went over my budget for Christmas for my child on this website so I was really disappointed. It was frustrating paying so much for the item and then having to pay customs on top of it. I was not aware that the remote was not included in the price and had to pay extra which was my oversight but still disappointing.

To their credit the company offered to send a free remote which I appreciated. Unfortunately the remote arrived without the back cover and took weeks to arrive, not in time for Christmas, even though it was my child’s main present. I had to chase the company multiple times for updates including for the replacement cover which never arrived initially and required more follow-ups. In the end they refused to send the parcel with the remote back again even though it never arrived, saying it would cost too much.

I am disappointed and wouldn’t order from this company again to be honest.