We purchased a MaxPow 24v for our four year old grandson and other grandchildren ( when they are old enough). We started with the parental remote to build his confidence. He absolutely loves it! He ev... See more
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Review summary
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We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... See more
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My son got the 12V fire engine for a joint birthday and Christmas present and he absolutely loves it. The lights and fire engine noises really make for a brilliant experience for him. The remote cont... See more
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I recently bought a go‑kart from this company for my 9‑year‑old, and he absolutely loves it. After a couple of uses we noticed a small issue, but the customer service team were brilliant — quick to re... See more
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Company details
Written by the company
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Contact info
Godwin Road 5, NN17 4DS, Corby, United Kingdom
- hello@riiroo.com
- riiroo.com
4.3
Excellent
6K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant bike easy to assemble
Brilliant bike easy to assemble I lost the keys and the customer service was amazing very quick to respond and sorted problem for me.
Couldn’t recommend any higher
9 January 2026
Unprompted review
Reply from RiiRoo
Thank you so much for your brilliant review, John.
We’re really pleased to hear that you found the bike easy to assemble and that our customer service team were able to help quickly when you lost the keys. It’s great to know the experience met your expectations.
Thank you again for taking the time to recommend us so highly — it really means a lot to us.
The RiiRoo Team.
Great customer service
Great customer service, excellent product. Thanks
8 January 2026
Unprompted review
Reply from RiiRoo
Thank you for your kind review, Laura.
We’re really pleased to hear that you’re happy with both the customer service and the product. Your feedback is very much appreciated.
The RiiRoo Team.
Amazing service to work with
Amazing service to work with would definitely buy again I email about missing part and number plate and they were straight on emailing back and sending the missing number plate out!!! My son absolutely loves his new car easy charged and money well spent
25 December 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Shannon.
We’re really pleased to hear that our team were able to respond quickly and get the missing part and number plate sent out for you. It’s great to know that everything was resolved smoothly and that your son absolutely loves his new car.
Thank you for your kind recommendation — we’re so glad to hear you’d happily shop with us again.
The RiiRoo Team.
Disappointing Experience
I’ve had a very disappointing experience with this company. I ordered a ride‑on as a Christmas present, but it arrived missing a crucial part — the rear axle — making it completely unusable and causing a huge let‑down on Christmas Day.
Getting support has been even worse. The company was closed until 2 January, which seems odd for such a busy period. When we finally received a reply on the 5th, there was no apology, support, or compensation — just a message saying the missing part would take a long time to source and asking whether we still needed it. Of course we do, as the product can’t be used without it.
It’s now been two days since we responded and we’ve heard nothing. There’s no phone number to call, so we’re left completely in the dark. Ironically, the only consistent communication we’ve received is a stream of automated emails asking for reviews — so here it is.
5 January 2026
Unprompted review
Had a bike delivered for Xmas present…
Had a bike delivered for Xmas present eventually came after going back to the depot. Started building on 24th December only to find several broken parts. Sent several emails including pictures. They said they would pick it up inspect it on several occasions but they still haven’t picked up. Poor service would not recommend.
23 December 2025
Unprompted review
Quick and orderly drop off
Quick and orderly drop off. Staff onsite and helpful and polite. The bike is very cool & they sell spare parts for it, which is a bonus. Would recommend.
7 January 2026
Unprompted review
Reply from RiiRoo
Thank you for your review, C R.
We’re pleased to hear that the drop off was quick and well organised, and that our onsite staff were helpful and polite. It’s great to know you’re happy with the bike and found the availability of spare parts to be a bonus.
Thank you for your recommendation — it’s very much appreciated.
The RiiRoo Team.
Great service
I brought a car from riiroo for my daughters 1st birthday and i am really happy with experience and staff are very helpful and friendly i will shop again
7 January 2026
Unprompted review
Reply from RiiRoo
Thank you for your lovely review, Aqib.
We’re so pleased to hear that you were happy with your experience and found the team helpful and friendly. It’s great to know the car was a special choice for your daughter’s first birthday.
Thank you for your kind words — we look forward to welcoming you back again.
The RiiRoo Team.
Do not buy from this company
Do not buy from this company
Ordered 2 buggys for my children for Christmas
One blue/one pink
Sent out 2 black ones
False advertising
Emailing back and forward all you get back is sorry this sorry that
Have been onto consumer rights and small claims court to get my money back as they are in the wrong
10 December 2025
Unprompted review
Reply from RiiRoo
Hello,
Thank you for taking the time to leave a review. We’re sorry to hear that you’re unhappy, however we do feel it’s important to clarify the situation, as some of the points raised here are unfortunately incorrect.
As already explained to you via email, the models you purchased are supplied in plain black and come with separate sticker sets (blue and pink) which are designed to be applied during assembly. This is clearly how these models are manufactured and supplied, and the sticker sets were the only missing items. As soon as this was raised, we offered to send the missing sticker sets out to you.
In addition to this, as you confirmed you were unhappy to keep the items, we are already in the process of arranging collection of both buggies and issuing you a refund once they are returned. This has been communicated to you directly.
We always aim to resolve issues fairly and quickly, and in this case we offered both a solution and a full refund. We therefore feel this review does not accurately reflect the support provided or the steps taken to resolve the matter.
Kind regards,
The RiiRoo Team
Excellent service as always and…
Excellent service as always and brilliant reliable products.
7 January 2026
Unprompted review
Reply from RiiRoo
Hello Ben,
Thank you so much for your kind review. We really appreciate your continued support and are delighted to hear you’re happy with both our service and products.
Thanks again for choosing RiiRoo — it truly means a lot to us.
Kind regards,
The RiiRoo Team
We have purchased a Quad fortress for…
We have purchased a Quad fortress for my son for Christmas. Everything seem brilliant until my son wanted to actually ride it.. 18 hours on charge, 10 minutes until battery died and I had to carry it back to the house... Sent many emails with no success of a reply. I understand it has been over the holiday period but still nothing other than saying '' has it been built correctly? here is a video on how to do it'' .
I ensure you it has been built properly and the battery is not holding charge. Waiting for live chat to come back on so I can get this sorted prior to the warranty running out!!
When will your live chat be active again??
24 December 2025
Unprompted review
Reply from RiiRoo
Hello Aaron,
Thank you for taking the time to leave a review, and we’re genuinely sorry for the frustration this has caused, especially as this was a Christmas present for your son.
We completely understand how disappointing it must have been for the battery to run out so quickly, and we also appreciate your patience over the holiday period. We were closed over Christmas, which unfortunately led to delays in responses and limited availability, and we’re sorry this wasn’t communicated more clearly.
Please be assured that your warranty will not be affected while we’re actively assisting you with this issue. Our intention in asking about assembly was simply to rule out common causes as part of the diagnostic process, not to dismiss the problem.
Live chat is not currently active, but email remains the best way to contact us and we are now fully responding to messages. If you’re still experiencing issues with the battery holding charge, please get back in touch and we’ll be happy to look into the next steps for you, including further testing or replacement where appropriate.
Kind regards,
The RiiRoo Team
Great company
Great company , we have purchased the quad fortress and the truck with trailer extra and it’s amazing my son is over the moon with it all. Battery on the quad didn’t work but the customer service was great and they reissued a new battery within a couple of days . Overall great company and products will certainly be buying again . Big thanks to Kayleigh for sorting my issue out so quickly .
7 January 2026
Unprompted review
Reply from RiiRoo
Hello Stephanie,
Thank you so much for your lovely review. We’re really pleased to hear that your son is over the moon with his Quad Fortress and truck with trailer, and that everything is being enjoyed.
We’re also glad we could get the battery issue resolved quickly for you, and I really appreciate the kind mention — that means a lot.
Thank you again for your support, and we look forward to helping you again in the future.
Kind regards,
The RiiRoo Team
Order a quad for my little boy for…
Order a quad for my little boy for Christmas paid the xtra for Eva wheels and upgrade seat, put together Christmas Eve wrong wheels and seat sent. Thought ok deal with it after Christmas until they are back open. Emailing back and forth without any luck wanted proof that the wheels etc where to wrong one proof provided and to top it off my son rode it for less than 5 minutes before
It went flat recharged it and same thing happened again, always use fun bike but thought I would try this company instead but would never order again from you definitely going back to fun bike from now on!
25 December 2025
Unprompted review
Great product and speedy customer…
Great product and speedy customer service even over the Christmas period. Had an issue with the battery which was quickly resolved.
29 December 2025
Unprompted review
Reply from RiiRoo
Hello Andy,
Thank you very much for your kind review. We’re delighted to hear you were happy with both the product and the service, especially over the Christmas period.
It’s great to know the battery issue was resolved quickly for you, and we really appreciate you taking the time to share your experience.
Kind regards,
The RiiRoo Team
Shocking ordered a bike for £229 and…
Shocking ordered a bike for £229 and they sent me a cheaper version which is £40 cheaper but still charged me full price! Not replying to my emails and can’t get in contact with anyone
Would not recommend
6 January 2026
Unprompted review
Reply from RiiRoo
Thank you for your review, Sarah.
We’re really sorry for the frustration and disappointment this has caused. We were closed for 11 days over the Christmas period, which has unfortunately resulted in a backlog of emails that our small team is currently working through as quickly as possible.
To help us focus on responding properly to every customer, we’ve temporarily switched off live chat so we can prioritise email support and get back to people as soon as possible. We understand how frustrating delays can be and genuinely appreciate your patience while we do our best to respond.
The RiiRoo Team
Excellent customer service
Excellent customer service, very helpful when I had questions and offered to exchange when I thought there was parts missing (there wasn’t 🙈) Quality of the tractor is fantastic and my granddaughter absolutely loves it. Although her granda gets just as much fun using the remote 😂
19 December 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Laura.
We’re really pleased to hear you had a positive experience with our customer service and that everything was resolved so smoothly. It’s great to know you’re happy with the quality of the tractor — and even better to hear that both your granddaughter and her granda are enjoying it 😊
Thank you again for taking the time to share your feedback, it truly means a lot to us.
The RiiRoo Team
Terrible Company.
WOULDN'T RECCOMMEND BUYING ANYTHING FROM THIS COMPANY, I ORDERED A QUAD BIKE A 12V - 48V FOR MY GIRL A COUPLE OF YEARS AGO AND HADE NOTHING BUT ISSUSES WITH IT, FIRSTLY THE FRONT HEAD LIGHT KEPT BLOWING TO WHICH TO BE FAIR A NEW ONE WAS SENT, BUT THEN THAT BLEW AGAIN TO WHICH I WAS THEN IGNORED WHEN ASKING FOR ANOTHER AFTER ONLY A FEW WEEKS OF HAVING THE QUAD BIKE.
ALSO THE FOUR 12V BATTERY'S PROVIDED WITH THE QUAD WERE ALL CHEAP BATTERYS WHICH COST ME AN EXTRA £170 TO REPLACE AS ALL FOUR WERE COMPLETY DEAD OR DAMAGED BECAUSE IT HADE STOPPED CHARGING AND I COULDNT FIGURE OUT WHY UNTIL I BOUGHT A BATTERY CHARGER TO TEST THEM & FIGURE THEM OUT THEY WERE ALL BELOW 7V SO BASICALLY RECYLED THEM,I DIDNT GET ANY REPLACEMENTS AS MY EMAIL'S WERE JUST BEING IGNORED AND THEY STILL ARE TO THIS DAY.
I NEVER HADE THE CHANCE TO LEAVE A REVIEW BUT NOW I FINALLY HAVE AS I SEE OTHER CUSTOMORS ARE HAVING THE SAME ISSUSES HERE SO BETTER LATE THAN NEVER,
DO NOT GET THESE TO ASSEMBLE YOUR PUCHASE ETHER, DO IT YOURSELF OR GET SOMEONE YOU KNOW TO DO IT.
I MADE THE MISTAKE OF NOT DOING IT MYSELF.
IN TOTAL IT PROBERLY COST ME AN EXTRA £250 -£300 TO SORT THESE PROBLEMS OUT SINCE HAVING THE QUAD BIKE.
5 January 2025
Unprompted review
Reply from RiiRoo
Hello Colin,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear about the issues you experienced with your quad bike and the frustration this has clearly caused.
We’ve looked into this and have been able to locate your order, which dates back to 14 July 2023. As this purchase was made some time ago, it is unfortunately no longer within the warranty period, and batteries in particular are classed as consumable items and aren’t covered under warranty regardless. That said, we do appreciate how disappointing it must have been to encounter multiple issues and to feel unsupported at the time.
We’re sorry if you felt your emails went unanswered — that’s certainly not the experience we want any customer to have. While we can’t retrospectively change what’s happened, we would still like to help where possible.
As a gesture of goodwill, we’d be happy to offer you a discount code towards replacement batteries, should this be of use to you, to help reduce the cost of getting things back up and running.
If you’d like to take us up on this, please get in touch and we’ll be happy to assist.
Kind regards,
The RiiRoo Team
Will likely use again
Ordered a drift kart shortly before Christmas and was at my door in 3 days. Instructions were simple and thorough. My son loves the kart and hasn’t stopped using it. I was missing the Bluetooth component but one quick email to customer service and it was resolved. Customer service at its effective prime. Worth every penny and will likely use RiiRoo again.
16 December 2025
Unprompted review
Reply from RiiRoo
Thank you for your great review, Gary.
We’re really pleased to hear your drift kart arrived quickly and that your son is loving it — that’s exactly what we like to hear. It’s also great to know our customer service team were able to resolve the missing Bluetooth component promptly for you.
Thank you for your kind words and support. We really appreciate it and look forward to helping you again in the future.
The RiiRoo Team
Great service
Had an issue with one of my purchases emailed RiiRoo had a email back and a new motor in my hand a few days later hassle free. The kids absolutely love the cars and we
25 December 2025
Unprompted review
Reply from RiiRoo
Thank you for your review, Bradley.
We’re really glad to hear the issue was resolved quickly and hassle-free, and that the replacement motor arrived promptly. It’s great to know the kids absolutely love the cars — that’s what it’s all about.
Thank you for choosing RiiRoo and for taking the time to share your experience.
The RiiRoo Team
Great buy!
I purchased two of the 24v Electric Dodgem Waltzers for my son (9) and daughter (8) for Christmas, and honestly, I’m not disappointed at all. They’re such nifty little things with surprisingly decent power. My kids picked them up really quickly and absolutely love them — they’re always giggling when they’re on them, which says it all. When I was looking to buy them, I could hardly find any reviews and felt like I was taking a chance, but I’m so glad I did because it really paid off. For the price, I’m more than impressed. My friends have already looked them up after seeing my kids on them, and they’re now waiting for them to come back in stock. If you’re reading this and debating the same purchase, I 100% recommend them. They’re great! Great customer service, Very friendly and helpful.
Thank you!
25 December 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your wonderful review, Samantha.
We’re absolutely delighted to hear how much your son and daughter are enjoying their 24v Electric Dodgem Waltzers — the giggles say it all! It’s great to know they were easy to pick up and that you’ve been impressed with both the performance and value.
We really appreciate you taking a chance on us, especially when reviews were limited, and we’re so pleased it paid off. Thank you as well for your kind words about our customer service — it truly means a lot to our team.
Enjoy the rides, and thanks again for recommending us!
The RiiRoo Team
Awful !
Awful !! 49cc Quad for Xmas broke leaking petrol .. The replacement chain snapped on its first use and now clutch is burning after 30 seconds of riding !!! Impossible to get hold of don’t reply to any messages Got a quad sitting here been unrideable since Xmas eve can’t expresss enough how bad this ruined Xmas and still can’t get a response to send the bloody thing back for a full refund !!!!
20 December 2025
Unprompted review
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