I’ve been using Rileo mainly for converting audio to text (meetings and a few recorded interviews), and overall it does the job well. The biggest advantage for me is how much time it saves. Instead... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service, truly a 10/10 experience. They were fast, friendly, and solved my issue efficiently from the very beginning. You can really tell they care about their customers and are com... See more
Company replied
Well, So far it's doing what I needed. Hopfully that will continue to a good end result
Company replied
It was a very simple process to change a recorded podcast into a transcript. Thank you!
Company replied
Company details
Written by the company
Meet Rileo — the transcription tool that actually gets your work done. Got a recording that needs to become text? Rileo takes care of it. Upload a file, record directly in your browser, or paste a YouTube link — and get a clean, accurate transcript in minutes. No software to install. No technical setup. Just results. Works with whatever you throw at it Rileo handles files up to 10 hours long and 5 GB in size, so whether it's a quick interview or a full-day conference, you're covered. It supports 50+ languages and automatically recognizes different speakers in multi-voice recordings — great for meetings, podcasts, lectures, and interviews. Powered by AI, so you can do more with your transcripts This is where Rileo goes beyond basic transcription. Summarize instantly — get the key points without reading the whole thing. Translate into another language, in just a few clicks Export — as a PDF, DOCX, TXT, or SRT subtitle file, depending on what your workflow needs. These AI tools mean you're not just getting text — you're getting something you can actually act on. Your privacy is taken seriously. Your files are processed securely and never shared or sold. What you upload stays yours, full stop. Straightforward pricing. Start with a trial. Upgrade when you're ready. Cancel anytime — no hidden fees, no surprises. If you spend time listening back to recordings or typing out transcripts by hand, Rileo is worth trying. See for yourself at rileo.com
Contact info
4.4
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rileo.com
Word for word accuracy and great formatting — we love that it's working perfectly for you! Thank you!
Rileo Team
They made the refund when I asked it.
They made the refund when I asked it.
23 May 2026
Unprompted review
Reply from Rileo.com
We're so glad we could help! Customer satisfaction is our top priority. Thank you for the kind feedback!
Rileo Team
Reply from Rileo.com
Easy to use and great — that's the experience we strive for! Thank you for your kind review!
Rileo Team
Reply from Rileo.com
Thank you for the 5-star rating! We're glad to have you as a customer and appreciate your support!
Rileo Team
Reply from Rileo.com
Good and great — we couldn't ask for better! Thank you for the wonderful feedback!
Rileo Team
SCAMMERS SCAMMERS SCAMMERS SCAMMERS
RILEO IS AN ABSOLUTE SCAM. THEY TAKE PEOPLE’S MONEY. THIS HAS BEEN ONE OF THE MOST FRUSTRATING AND UNPROFESSIONAL EXPERIENCES I HAVE EVER DEALT WITH. NO TRANSPARENCY, NO HONESTY. PEOPLE WORK HARD FOR THEIR MONEY AND DESERVE RESPECT, NOT TO BE MISLED AND TREATED LIKE THEY DON’T MATTER. STAY AWAY FROM RILEO. THIS COMPANY CANNOT BE TRUSTED.
21 May 2026
Unprompted review
Reply from Rileo.com
Hi Francis,
We’re sorry to hear that you feel this way. We take concerns about billing, transparency, and customer experience very seriously, and this is not the experience we want anyone to have with Rileo.
We would like to review your case and better understand what happened, but we’ll need to locate your account or payment details securely. Please contact our support team at support@rileo.com with the email address used on Rileo or any relevant payment reference, and we’ll investigate this as a priority.
Thank you for bringing this to our attention.
great amazing experience
22 May 2026
Reply from Rileo.com
A great and amazing experience is what we strive for! Thank you so much for the wonderful feedback!
Rileo Team
Nice contact and goood service
22 May 2026
Unprompted review
Reply from Rileo.com
Nice contact and great service — that's what we're here for! Thank you so much for the kind words!
Rileo Team
good service
21 May 2026
Reply from Rileo.com
Thank you! Good service is always our goal. We appreciate you taking the time to share your feedback!
Rileo Team
Reply from Rileo.com
Thank you for the kind words! Please reach out to our support team directly and we'll make sure you receive everything you need.
Rileo Team
Reply from Rileo.com
Thank you for the top rating and the helpful feedback! We'll take note of your suggestion about pricing clarity. We appreciate it!
Rileo Team
Reply from Rileo.com
Straight forward, no shenanigans — that's exactly how we like it! Thank you for the great review!
Rileo Team
I have really enjoyed the rapid and…
I have really enjoyed the rapid and positive answer to my request.
21 May 2026
Unprompted review
Reply from Rileo.com
We're so happy you enjoyed the quick and positive response! That's exactly the experience we aim to provide. Thank you!
Rileo Team
Great transcribing tool
21 May 2026
Reply from Rileo.com
Thank you! We're glad you find it to be a great transcribing tool. We appreciate your support!
Rileo Team
Fast and good value
21 May 2026
Reply from Rileo.com
Fast and good value is what we're all about! Thank you for the wonderful feedback!
Rileo Team
Reply from Rileo.com
Hi Robert,
Thank you for your honest feedback. We’re glad to hear the experience was generally good, and we appreciate you pointing out the transcription accuracy issue.
Some recordings can be affected by audio quality, accents, background noise, or overlapping speech, but we’re continuously working to improve accuracy. If you’d like us to review the specific file or result, please contact us at support@rileo.com and our human support team will be happy to help.
I was assisted promptly by the team and…
I was assisted promptly by the team and I’m very grateful. Thank you
20 May 2026
Unprompted review
Reply from Rileo.com
Your gratitude means the world to us! We're so glad the team was able to assist you promptly. Thank you!
Rileo Team
Reply from Rileo.com
We're so glad your first transcription went smoothly! Welcome aboard, and thank you for the kind words!
Rileo Team
Reply from Rileo.com
Super fast, friendly, and helpful is exactly what we aim for! Thank you so much for the kind words!
Rileo Team
How prompt you are
19 May 2026
Reply from Rileo.com
Hi Kabeya,
Thank you for your review! We’re glad to hear you found our service prompt and responsive. We always aim to provide a smooth and efficient experience for our users, and your feedback means a lot to us.
Thanks again for choosing Rileo!
Rileo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.