I’ve been using Rileo mainly for converting audio to text (meetings and a few recorded interviews), and overall it does the job well. The biggest advantage for me is how much time it saves. Instead... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service, truly a 10/10 experience. They were fast, friendly, and solved my issue efficiently from the very beginning. You can really tell they care about their customers and are com... See more
Company replied
Well, So far it's doing what I needed. Hopfully that will continue to a good end result
Company replied
It was a very simple process to change a recorded podcast into a transcript. Thank you!
Company replied
Company details
Written by the company
Meet Rileo — the transcription tool that actually gets your work done. Got a recording that needs to become text? Rileo takes care of it. Upload a file, record directly in your browser, or paste a YouTube link — and get a clean, accurate transcript in minutes. No software to install. No technical setup. Just results. Works with whatever you throw at it Rileo handles files up to 10 hours long and 5 GB in size, so whether it's a quick interview or a full-day conference, you're covered. It supports 50+ languages and automatically recognizes different speakers in multi-voice recordings — great for meetings, podcasts, lectures, and interviews. Powered by AI, so you can do more with your transcripts This is where Rileo goes beyond basic transcription. Summarize instantly — get the key points without reading the whole thing. Translate into another language, in just a few clicks Export — as a PDF, DOCX, TXT, or SRT subtitle file, depending on what your workflow needs. These AI tools mean you're not just getting text — you're getting something you can actually act on. Your privacy is taken seriously. Your files are processed securely and never shared or sold. What you upload stays yours, full stop. Straightforward pricing. Start with a trial. Upgrade when you're ready. Cancel anytime — no hidden fees, no surprises. If you spend time listening back to recordings or typing out transcripts by hand, Rileo is worth trying. See for yourself at rileo.com
Contact info
4.4
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tested this with a couple of YouTube…
I tested this with a couple of YouTube videos and some voice recordings, and it worked better than I expected. The text output is readable and doesn’t require a lot of manual editing. It’s definitely helpful if you need quick transcripts without spending hours doing it yourself. I wouldn’t say it’s perfect, but it’s reliable enough for everyday use. Curious to see how it evolves.
11 May 2026
Unprompted review
Reply from Rileo.com
Thank you for taking the time to share such detailed feedback! We’re glad to hear that Rileo performed well with both YouTube videos and voice recordings, and that the transcripts were clear and usable with minimal editing.
We appreciate your balanced perspective — while there’s always room for improvement, it’s great to know the tool is already proving reliable for everyday transcription needs. Feedback like yours helps us continue improving and evolving the platform. Thanks again for your support!
Reply from Rileo.com
Hi Alan,
Thank you for your wonderful feedback! We're delighted to hear you found Rileo simple to use and that the transcription accuracy exceeded your expectations.
We truly appreciate your support.
— Rileo Support
Really simple process
12 May 2026
Unprompted review
Reply from Rileo.com
Thank you for your feedback! We’re happy to hear that you found the process really simple. Making Rileo easy and convenient to use is one of our main goals, and we appreciate your support! 😊
A very useful website
A very useful website. I often need to highlight text from videos for notes and memorization. This app saves me time a lot
11 May 2026
Unprompted review
Reply from Rileo.com
Thank you for your thoughtful feedback! We’re delighted to hear that Rileo helps save you time when extracting and highlighting text from videos for notes and memorization. Making learning and content review easier is exactly what we aim for. We truly appreciate your support! 😊
Reply from Rileo.com
Thank you for your wonderful feedback! We’re thrilled to hear that you found Rileo so easy to use and worthy of recommendation. Your support means a lot to us, and we’re glad the tool has been helpful for you! 😊
It was easy to use and quite accurate
It was easy to use and quite accurate. If I need this service in the future I would for sure get it again. I just needed it temporarily, so a regular subscription makes no sense at this point.
11 May 2026
Unprompted review
Reply from Rileo.com
Thank you for your honest and thoughtful feedback! We’re glad to hear that you found Rileo easy to use and accurate for your needs. It’s also great to know you’d consider using it again in the future when needed.
We completely understand that a regular subscription may not make sense for temporary use cases, and we appreciate you giving our service a try. Thanks again for your support! 😊
Do not use.
Do not use.
This service dupes the customer into purchasing a deal that is too good to be true. It then signs you up to a hefty monthly subscription unbeknownst to the customer. Complete lack of transparency.
Don’t bother using it.
8 May 2026
Unprompted review
Reply from Rileo.com
Hi Paul,
We’re sorry to hear that your experience left you feeling misled. Transparency around subscriptions and billing is something we take seriously, and we never want customers to feel surprised by recurring charges.
Our offers and subscription terms are displayed during the checkout process. We appreciate the feedback and would like the opportunity to review your situation directly.
Please reach out to our support team at support@rileo.com with your account details so we can investigate this further and help resolve the matter.
Reply from Rileo.com
Thank you so much for your kind words, Ian! We’re really glad to hear you find Rileo both useful and affordable. Providing strong value and a great user experience is something we continuously work toward, and your feedback means a lot to our team. Thanks again for your support!
Easy and fast
10 May 2026
Unprompted review
Reply from Rileo.com
Thank you for your feedback, Stefano! We’re happy to hear you found Rileo easy and fast to use. Making the experience simple, efficient, and reliable for our users is always a top priority for us. We truly appreciate your support!
Smooth and great experience
10 May 2026
Unprompted review
Reply from Rileo.com
Thank you for sharing your experience, Cat! We’re delighted to hear everything felt smooth and straightforward for you. Creating a seamless experience for our users is exactly what we aim for, and we really appreciate your support and feedback!
Reply from Rileo.com
Thank you, Michael! We’re really glad to hear you’re enjoying it. Your support means a lot to us, and we appreciate you taking the time to share your experience. 😊
DO NOT USE
DO NOT USE. If you pay the small fee they request at the beginning, they are going to use your information to withdraw more money from you a few days later.
9 May 2026
Unprompted review
Reply from Rileo.com
Hi Rita,
We’re sorry to hear about your experience and understand your concern regarding the additional charge.
We want to clarify that any subscription or recurring payment terms are presented during the signup process.
We would like to review your account and investigate what happened. Please contact our support team at support@rileo.com with your account information so we can assist you directly and work toward a resolution.
– Team Rileo
Reply from Rileo.com
Thank you, Laura! We’re happy to hear you found the tool easy to use and would recommend it. We really appreciate your feedback and support! 😊
Reply from Rileo.com
Thank you, Lili! We’re glad to hear you had a very good experience. It looks like the star rating may not match your comment, but we truly appreciate your feedback.
A great service
A great service. One of the very rare software companies that is actually trying to give a great service. Brilliant.
7 May 2026
Unprompted review
Reply from Rileo.com
Hi Philip,
Thank you so much for your amazing feedback! We’re truly grateful for your kind words and are delighted to hear that you’ve had a great experience with our service. Providing excellent support and value to our customers is always our top priority. We sincerely appreciate your support.
Should have known it was too good to be…
Should have known it was too good to be true. Paid for a one-off transcription of an audio file and they signed me up for a monthly subscription without my knowledge! No-where in the emails from them is it clear that this was going to happen.
Be very very careful when using this company.
29 April 2026
Unprompted review
Reply from Rileo.com
Hi Rose,
We’re sorry to hear that your experience caused frustration and concern. Our service terms and subscription details are presented during checkout, but we appreciate your feedback regarding the clarity of our emails and overall communication.
Please contact our support team at support@rileo.com with your account details so we can review your case directly and assist further.
– Team Rileo
Really Simple Process
It was a very simple process to change a recorded podcast into a transcript. Thank you!
7 May 2026
Unprompted review
Reply from Rileo.com
Hi Carolyn,
Thank you for your wonderful feedback! We’re so glad to hear that converting your podcast into a transcript was a simple and smooth process. We truly appreciate your support and thank you for choosing us.
Reply from Rileo.com
Hi Michael,
Thank you for your feedback! We’re glad to hear things are going well so far. If there’s anything we can do to make your experience even better, we’d love to hear your thoughts.
They stole 40 euros
They stole 40 euros. Needed their service once for 1.50 euros, to then after get billed 39,99 euros for their subscription. Never needed or wanted this. I don’t just want this to be cancelled, I want my money back.
6 May 2026
Unprompted review
Reply from Rileo.com
Hi Jesse,
We’re sorry to hear about your experience and understand your frustration regarding the subscription charge.
Please contact us at support@rileo.com using the email address associated with the service, so our team can review the charge, verify the subscription details, and assist with your refund request as quickly as possible.
We’d like to help resolve this for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.