Riley Scooters Reviews 

I managed to lose my charger for a Riley scooter and could not find anything online as I did not know which plug I needed. I contacted customer service over the Christmas period more in hope than in expectation and received a reply the same day with a link to an after market product (as they were out of stock). This is exceptional customer service from Mark, especially as Riley would not make any money out of this. Well done!

Very satisfying even the after sale service is remarkable.one of the customer service even did an extra mile just to complete my order.

Brought via retailer who refused to help when had an issue with my RS2 Electrical Scooter. Contacted Riley Scooters directly who were helpful and responded fast to replace under manufacturers warranty. Thanks to Mark especially for his great customer service.

More secure apps and lock button on your phone and your scooter

I bought a riley rs 2 about a week ago and I am completely happy with it. Batteries are good and I get good distances out of it, if I'm in the 2nd gear, obviously when you go on sports mode it uses the battery alot quicker but still pretty decent. The only downside is I'm over 14 stone so sometimes I struggle on hills which it expected though. Also I emailed them about my warranty and they got back to me pretty quickly. All in all a great scooter and would definitely recommend.

My son is very happy with his new scooter and we had wonderful customer service answering our questions. Good delivery too.

I was told next day delivery I’m still waiting after 2 weeks. Customer service is shocking, not answering their phone, not replying to my emails, the web chat is long and not responding.

DHL has had my parcel for 2 weeks saying there are delays and that it will be delivered on the next working day.

Starting to feel as if the company is a scam. I’m not 100% sure but it feels like it so beware.

The Scooters are good very maintainable. I have a problem with my battery and got on to them via email the next day they were kind enough to solve my problem leaving me with immense joy to be riding better.

My son bought a RileyScooter Electric Scooter last week. When he got it from the shop he was given a photocopy of a sheer of paper offering a 'Free' helmet worth £55.

Obviously I was slightly dubious at first, but, after 2 emails to confirm address etc the helmet is now on it's way.

Great company to work with. My son is over the moon witg his purchase and can't wait to receive his helmet.

100% deal with Rilet Scooters again!!

I bought a scooter RS2 a few months ago.
Scooter arrived with a flat tyre. After a couple of emails, pictures and explanations they sent me a new inner tube and tyre, but I paid for the service.
One day while driving scooter turned off... No reaction. The first email about that was on 7 May. Today is 17 August and I'm still waiting for the new scooter, should arrive yesterday as Hayden said.
Hayden (whoever is this person) is the worst customer service/office person I seen in my life.
UPDATE new scooter arrived.

I purchased an RS2 a few weeks ago. The detachable battery is a great feature, easy to charge anywhere. The range and speed are great for the price. I highly recommend it.

Loving my new Riley Scooter, the added range and battery life is great.

Brought a riley rs1 for my children, lovely scooter but didnt get many miles so asked if this was correct and was told yes it was about right.
The miles get better after a few charges, my son gets around 10 miles off of a full charge and obviously at full power being a 16 year old.
Purchased another battery with the 10% discount code from Hayden at customer services and got a free mobile phone holder....
Nice.
The scooters are beautifully built they look and feel like quality, so much better than the skinny looking ones on the market.
Would definitely recommend.
Would have given 5 stars but the headlight has stopped working 🤦‍♂️

The scooter is working good for now. Decent climbing ability and good led light. Awesome customer service. No problems with communication.

Excellent customer service. New battery received and is being used whilst recharging my first battery.

I have had to send back my RS1 scooter twice which was sent with a fault from new. The customer service provided by Hayden Riley is absolutely atrocious. He does not respond to emails and repeatedly lies. The first time I sent the scooter back he claimed he would exchange it. He didn't and just avoided the question. Now he has the scooter a second time, he promised he would exchange it straight away and a week later I am still waiting. I would avoid buying the scooter as he seems to be the only one that you deal with. He has no sense of what customer service looks like.

Hayden did eventually exchange the scooter albeit after a lot of unnecessary time and inconvenience and it was working well.

Now the battery does not last anywhere close to what is claimed. So Hayden now sent another battery which is unbranded (cheapest possible quality I presume) and an even lower capacity despite him confirming that he would send a genuine Panasonic battery. He does not listen nor does he read his emails.

The customer service just keeps getting even more worse.

The new battery supplied is cheap quality, much lower capacity which is clearly stated on the battery and different from the original but Hayden still keeps lying and lying. Other customers seem to have very similar experiences.

My son has had a riley scooter for 2 years but had burnt out the battery from over charging it. Ordered a new one and recieved within 48hours quick service and updates every step of the way.

Got my order on time and sorted very fast

We bought R2 scooter for son who has social anxiety since lockdown and would not go out the house. Now we can't keep him in! Great scooter!

We are happy with our Riley scooter and accessories my dads loves his gets him around easyier as he has disability’s