Rileywatchco Reviews 631

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 459 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and design of the products, often noting that the watches look even better in person than online. Many appreciate the craftsmanship, the comfortable fit on the wrist, and the unique styles that frequently draw compliments. The value for the price is also a significant highlight, with consumers feeling they receive good quality and excellent design for their investment. Additionally, the delivery service is frequently praised for being fast and efficient, even for international orders. However, some customers experienced issues with their orders, such as receiving faulty products or incorrect items. A few also mentioned that the watch box and papers were not of the best quality, or that the steel band did not match the overall quality of the timepiece. There were also occasional concerns about watches not keeping accurate time or stopping unexpectedly, and some noted a lack of communication regarding pre-orders.

What people talk about most

Product

Customers had positive experiences with the product, frequently expressing their love for the watches and... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the craftsmanship, attention to... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting easy ordering processes and... See more

Price

Reviewers express satisfaction with the price, often noting that products look more expensive than they are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to share how impressed I am with this timepiece. The proportions are spot-on, making it a perfect fit for my wrist. It has an excellent weight to it that balances comfort and a premium fee... See more

Rated 5 out of 5 stars

The limited production "Scarface" version of the Howard Hughes Chronograph was well worth the wait. Looks exactly like the online photos (not always the case with some manufacturers). The watch feel... See more

Rated 5 out of 5 stars

So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about... See more

Rated 5 out of 5 stars

I bought the Amelia Earhart GMT earlier in 2025. The watch is stunning, no issues. I'm probably being pedantic with the following- as it was a pre-order there wasn't a lot of correspondence regarding... See more

Company replied


Company details

  1. #19 of 27 best companies in Watch Manufacturer

Written by the company

Unique and beautiful aviation inspired watches designed in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

631 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Two watches, great experience both times

I bought one watch from Riley Watch Company (the Hughes HH01 in military green), and my wife surprised me with another (the Moonlight Workshop cityscape). The watches are wonderful, and the shipping experience is top notch. I'm eyeing a third watch. It's probably my favorite microbrand right now.

5 April 2026
Rated 5 out of 5 stars

Unique design

The design of each watch is unique in its own. Paying homage to some of the greatest innovators of aviation history. The fit, size, and design of the Howard Hughes and the Cobb solar are excellent.

13 April 2026
Rated 2 out of 5 stars

Really like the style of the watch but…

Really like the style of the watch but it doesn’t keep time accurately. I reached out to support, which said it may have been magnetized during delivery, but that’s about as far as they were willing to help.

6 April 2026
Rated 5 out of 5 stars

Great Watches

Great looking watches from this English micro brand.
Great design heritage. Love my Jerrie Cobb in bumblebee. Fast delivery with classy packaging.
Highly recommended..Jim.

6 April 2026
Rated 5 out of 5 stars

I love my Bessie!

I found it very easy to order my Bessie watch. I love the look and feel of it. It looks really nice and much more expensive than it costs! I will be buying more from Riley Watch Co.!

30 March 2026
Rated 5 out of 5 stars

Amazing watch

Fast service. Amazing watch, really wears well. I get lots of comments on it. Amazing dial, especially when the sun hits it. Great summer watch.

2 April 2026
Rated 5 out of 5 stars

Almond Automatic

Quick international shipping on a very cool looking Almond watch. It appears to run a tiny bit fast, getting a couple minutes ahead every few days, but I prefer that over running behind. It's an affordable automatic watch and I love its look.

30 March 2026
Rated 1 out of 5 stars

I have not received my order #7122

I have not received my order #7122. Your Royal Mail tracking showed it hitting US Customs around April 2. I down loaded the shop tracking app but it did not show the shipment, tracking #, or tell me what carrier it was in US. Just checked the Royal Mail tracking again and appears it's arriving back to you today. Let me know how to resolve this. If you resend please provide tracking information, not the Shop.

1 April 2026
Rileywatchco logo

Reply from Rileywatchco

Hey Darren, can you email us at hello@rileywatchco.com and we'll get this sorted for you.

Thanks

Rated 5 out of 5 stars

Great experience all around

Great experience all around. Shipping was fast, and the watch looks even better in person than I expected. It feels high-quality and well-made on the wrist. Definitely impressed with Riley Watch Co—would absolutely recommend.

23 March 2026
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, keen prices. Great first purchase discount. Thought i had an issue when I received my time piece, but there team were on my issue very quickly. Will be purchasing more.

30 March 2026

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