Just wanted to share how impressed I am with this timepiece. The proportions are spot-on, making it a perfect fit for my wrist. It has an excellent weight to it that balances comfort and a premium fee... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The limited production "Scarface" version of the Howard Hughes Chronograph was well worth the wait. Looks exactly like the online photos (not always the case with some manufacturers). The watch feel... See more
So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about... See more
I bought the Amelia Earhart GMT earlier in 2025. The watch is stunning, no issues. I'm probably being pedantic with the following- as it was a pre-order there wasn't a lot of correspondence regarding... See more
Company replied
Company details
- #19 of 27 best companies in Watch Manufacturer
Written by the company
Unique and beautiful aviation inspired watches designed in the UK.
Contact info
274 Moston Lane East, M40 3QH, Manchester, United Kingdom
- hello@rileywatchco.com
- rileywatchco.com
4.6
Excellent
631 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really like that watch
I really like that watch! It was really nicely. The strap is also extremely comfortable and that subtle pink ring on a dial is just beautiful. The value is undeniable.
30 March 2026
Excellent quality and design
Excellent quality and design! This is the first of many Riley watches for me.
26 March 2026
Reply from Rileywatchco
Thank you so much Tibi! We'll be here, tools at the ready, whenever you fancy another one.
Nice try
Nice try, I guess. Shipping was pretty good. Watch was put together wrong; hands are on the wrong dials. Blue for minutes….or hours….🤔. Wow. Customer service is non-existent.
13 April 2026
Unprompted review
Reply from Rileywatchco
Hi Darryl
Sorry about this, I haven’t come across your email, we are more than happy to send you a replacement for this. I assure you customer service is existent but we are an extremely small team and I handle all the emails. It might not have come through to the correct inbox but rest assured I’ll get this sorted asap for you.
Thanks
Leanne
Hi Darryl, I'd just like to add to this, as Leanne has already mentioned in the email to you, the two subdial hands on the specific model you ordered (Toybox Yellow HH01) are switched each batch as a kind of 'signature' for the production run. As you'll see on our latest instagram video, which is actually me building the exact model you have, the hands on this run are in the correct placement. If you're not happy and for whatever reason you'd like them switched, I'm happy to do that for you, but it's just a quirk we allow ourselves since we build our watches by hand, in house, and it adds an element of uniquness to each run.
Thanks - Sam, Owner, Riley.
What a beautiful watch
What a beautiful watch. Even more spectacular in person. Delivery was fast and efficient. I made the order and either the very next day or the following, my watch was packaged and ready for delivery. It took a little longer than I hoped but that was to be expected coming from the UK to the United States. I was just really excited to get it. The watch was presented in a nice hand made looking wooden box. Overall a very good experience
22 March 2026
Reply from Rileywatchco
Thanks so much! That so nice to hear.
Great watch, somewhat slow delivery
Delivery slower than expected, watch is very nice and strap is excellent.
23 March 2026
Reply from Rileywatchco
Thanks Jeremiah, we try our best with delivery, as we deliver all over the world, but we always use (and pay for) International Express, so delivery to whatever region is generally a few days as opposed to anything more.
Didn't know it was coming from…
Didn't know it was coming from overseas, so the wait was kind of a bummer. Like the watch. Would like a medal band to go with it.
12 March 2026
Reply from Rileywatchco
Hey Michael, Glad you like the watch - we are based in Manchester, England, we try to make this as clear as possible on our website! That said, we do use (and pay for on your behalf) Express International shipping, so our watches are generally delivered even across the pond in a matter of days.
Thanks!
Sam - Owner, Riley
Reply from Rileywatchco
Thank you Jorge, you're the best
A great experience all around
The site is easy to navigate, and the selection is broad enough to match different tastes and moods. Considering that the watch came from Great Britain, it arrived to my U.S. address in a timely matter. Best of all, you get a great watch with eye-catching styling and a dependable movement. I’m wearing my Riley “eco-quartz” right now.
22 March 2026
Reply from Rileywatchco
What a lovely review, thank you.
Love the watch style
Love the watch style, and the only reason it’s not a five-star review is because I wish the it were larger!
Also, I’d lave, and pay more for, an automatic option in this same style.
Otherwise the style is stunning, and it keeps good time!
14 March 2026
Reply from Rileywatchco
Thanks for the review JP - what size are you after? We build in house, so custom is always an option :)
It’s been in the US for 3 weeks…
It’s been in the US for 3 weeks according to the Royal Mail tracking and I still haven’t received it yet. I reached out to the company and they ha e yet to reply.
20 March 2026
Reply from Rileywatchco
Hi Jeff, I'm so osorry about this. Every so oftem we get the odd piece stuck in customs at the US end. It's VERY rare, but it has happened in the past. I believe my wife Leanne has reached out to you with a tracking link for a replacement, and if and when the other does arrive, you're more than welcome to keep it or gift it by way of an apology for the delay.
10/10
Sincer apologies the previous review was deffo not ment for you .. My recieved watch from yourselves is top notch the design colours and story are amazing delivery time fab too and a sensational price .. once a gain I truly apologise!!
28 December 2025
Reply from Rileywatchco
Hi Stephanie. I’m not sure what the first part is about, as we can’t remove or edit reviews. But just to be clear, all of our watches use 316L stainless steel cases (top grade at price points way higher than ours). And there are no stickers involved. We pad print all of our dials in traditional watchmaking fashion, and hand assemble to order.
I’m wondering if this review was meant to be for another company? The watch you purchased from us, our Bessie, is a hand fitted double chronograph, with a dual layer recessed subdial and a laser engraved caseback. If you could send us a picture of any concerns you have via email, I’d appreciate it, but please be assured that none of what you have mentioned above is accurate for any of our lineup, so I suspect you may have received a different watch here.
Thanks - Sam, Riley Owner.
I am obsessed with this watch and this…
I am obsessed with this watch and this watch company. I am originally from Manchester, but having moved away I love that I can have a little bit of Manchester on my wrist
6 March 2026
Reply from Rileywatchco
Come back!
i purchased two watches and only…
i purchased two watches and only recieved one
although the customer service contacted me i have not heard back
12 March 2026
Reply from Rileywatchco
Hey Greg,
If you could please just check your email, March 23, Leanne has emailed to confirm which watch is missing from the package. We are waiting on your reply to that email.
Just to get ahead of things, from what I can tell 2 of the three total orders have been delivered, but the first one has gone missing, is that right?
If you don’t mind just replying to Leanne’s email, we’ll get this sorted for you right away.
Thanks!
Sam - Riley
A gorgeous—and unique—watch.
A gorgeous—and unique—watch at a terrific price, delivered with class.
13 March 2026
Reply from Rileywatchco
Cheers Matthew!
Beautiful watch and my wife loved the…
Beautiful watch and my wife loved the look and the history behind the model of watch.
12 November 2025
Reply from Rileywatchco
That means a lot Scott, thank you.
Reply from Rileywatchco
Cheers, enjoy!
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