Rimmer Bros Reviews 156

I purchased a set of pistons for my 69 MGB on a Tues, the price was great and they arrived in Vancouver BC Canada on the Friday.

On 16th January 2025 I purchased an updated 3/4 anti roll bar for my MGB roadster along with new poly bushes. However I omitted to order the fitting brackets and the appropriate end clamps and enquired as to which type of clamp was required and It was confirmed that it was part number AHH6546K. This duly arrived and was found to be incorrect and too small. After a deal of emailing I received a reply which I found to be rather unhelpful and somewhat disingenuous stating that “we advise the kit is correct for 9/16” Ø roll bars, not necessarily for the ¾” Ø. This supplied kit would have to be modified to fit the ¾” bar as the correct part Pt. No. AHH7928 is no longer available.” This was after I clearly stated I had just purchased the 3/4 bar! and had requested advice. I have now undergone the excessively vague and protracted returning of the wrongly advised parts at cost to myself and await the refund. No mention of apology or offer to pay for postage except one for replying to an earlier email which was a reply to a person I have never heard of! Given this was a part of several traced emails it leaves one with very little confidence in the customer care of this business and indeed it has now cemented my intention to never use Rimmer brothers again! Which is rather ironic since my first negative experience with them was reviewed by myself on trustpilot but rather stupidly I chose to try them again! How wrong can you be? The long one star rating shouldn’t take Sherlock long to figure out!
Incidentally, the correct clamp for a 3/4 bar IS available and I have just taken delivery of them from a business who know what they are talking about and who treat their customers with courtesy and efficiency!

The part that I ordered would take four weeks for delivery, OK. After this time had passed and no part I asked for an up-date only to be told that they had cancelled the order but forgot to tell me. This will be my last dealing with Rimmer Bros.

If I could I would put 0 stars.
I ordered 8 flywheel bolts and 8 crank seal bolts and paid for special delivery required to put an engine back in. The delivery was quick however there were only 7 of each bolts in the delivery as they didn’t have enough in stock - this was advised only on the delivery note.
Surely Rimmer Bros would call and explain they weren’t available, but they didn’t, very inconvenient when you have an engine out of a vehicle! And customer service not interested and don’t offer any help or a delivery cost refund.

Ordered 2 Trunnion bolts. After nearly 4 weeks, still no bolts. Paid for airmail and after being told it'll take 2 to 3 weeks . Never happened. Now i am being told that airmail from UK takes up to 50 days.
No one else has those bolts in UK. So they must be lying about having them.

Very deceitful people. Web order number is : 1189261

Very disappointed with Rimmer Bros.
I ordered 4 caliper mounting bolts. Total value including vat and shipping - £76.
A week later they have not been dispatched.
Apparently, they were not in stock. Their website states they are in stock and the confirmation email stated they were in stock.
I have cancelled the order. I expect the refund will take longer to process, we’ll see.

I stopped using Rimmer Bros. some years ago when I found the quality of their products were not up to standard. I thought I'd give them another chance recently & ordered a part; received an email the next working day telling me it had been shipped & the delivery company would sent me a link to track it's progress. Then nothing. I rang Rimmers 6 days after placing the order & was told "sorry about that; we've been having trouble with our tracking". Spookily, within hours I got an email from Amazon, telling me they had the part and would deliver it the next day. Would that have happened if I hadn't rung?... I can't comment on the quality of the part, because I haven't got it. Even if it's up to scratch when it arrives, I won't be going back to Rimmers in a hurry when there are better companies out there.

Telephoned today about a part and was spoken to like a piece of dirt

Ordered on the Saturday and came Monday 2 o’clock. Great service and great price. Thank you. MG Rv8 owner.

I ordered 20 items they came in a reasonable amount of time from England to Canada No hinges everything arrived without issue. I felt the need to write a review as I seen many negative ones and believed that they were being over dramatic. I believe I paid a fair price and received a good service. Thank You Rimmer Bros.
Cheers

Bryson

The quality of the goods was very good, but the delivery took far too long. This is particularly disappointing, as it was expedited through Amazon, who are quick enough to deliver their own items

If you ever order something online and get something else by mistake, this company makes it near impossible to return it. additionally the freight is way to high. Buy locally in the USA.

I tried to buy a pair of rubber mats for my restored 2 door Range Rover unfortunately when I opened the box it contained two left hand mats! I called Rimmer Bros and staff were excellent, knowledgable & helpful, and the phone was answered quickly! I returned the parcel via DPD and very quickly car credit card was refunded all without any fuss! Cost of Rimmer Bros mats was £114 cost of replacement pair from another supplier £172. I’ll attempt to use Rimmer Bros again it’s a shame we didn’t do busibess but thanks for looking after me with a bit of good old fashioned customer service!

Very helpful and easy to deal with. Excellent delivery services and very helpful when any rare problems arise

Generally a good company with quality "hard to find" parts. They are friendly and helpful. Shipping info detail is a bit woolly - when parcels come in DPD it's easy but otherwise its hard to know where things have got to.

I have been ordering parts for my Triumph spitfire and there were issued with fitment on some of the parts however the customer service department did not give up and worked with the suppliers to resolved the issues with correct fitting parts. One has to remember that these are vintage automobiles and they rely on outside manufacturers to produce the parts in a correctly fitting manner. The days of the factory supplied Stanpart parts are gone. I give them 5 stars for there effort to find alternatives for so many parts to keep these aging British automobiles running from a time when British automobile designs were in many ways ahead of their time.

Expected delivery in 2-4 working days ordered on 17th feb now 26th still no sign of goods or even a tracking number when you log in to the site. Postage for this type of service is too high when it dont arrive on time. Dont know what there doing but i would like my order

Bought a new mg tf le500 bumper listed as new and primed,duly fitted and painted,3 months later the paint starts falling off in lumps as the primer was put over the top of factory paint with no preparation whatsoever,the response from rimmer bros was along the lines of it’s not our problem,

Recently ( on Black Friday ), I placed my first order with Rimmer Bros. for Rover V8 parts and for MGB GT. The day after. The internet shop showed " all parts in stock" and the day after ( = on Saturday ), I got an email stating that my order is out. Leaving in Belgium, it took just a week for the parcel to reach me. This is OK... The packaging was very strong and with good protection for all pieces. So, to me. Good service and quality.

Excellent service from Rimmer Bros in the UK, I live in New Zealand and ordered a Terrafirma coil conversion kit for my P38 Range Rover, the service I got from Andrew at Rimmer Bros was excellent and helpful and the parts were picked up from Rimmer Bros UK on the 2nd of November and arrived at our door on the West coast of the South island of New Zealand on the 9th of November, that's only 7 days to our door, fantastic service as mail can often take up to a month internally around New Zealand, the parts are of excellent quality and I will be using Rimmer Bros as our preferred supplier for our Jag and Range Rover parts. I highly recommend them.
Bruce Hayward