Ring US Reviews 

If I could put this as -10, I would. We had a Ring hardwired to our doorbell and the WIFI was on the other side of the 'wall' so it had constant WIFI. Something occurred that 'zapped it' and it stopped working; no video or anything. We had the cloud to stream / record video and in our billing/history; every motion/door answer shows as 'no video'. We got a new one installed and I had to cancel the other subscription because they would not 'roll it' to the new device. So I cancelled the old and added the new. I asked for a refund for the 5 months we had no video, which clearly states in our billing / activity history. This annoying customer "support" person asked me the SAME questions over and over again after I just explained everything twice. After jumping through ridiculous hoops to get to an agent, they show they are absolutely USELESS and of NO help at all. They are a joke and I told them that as well. We are looking for a new monitoring service and will wash our hands of them. Save yourself the headaches!

When the advertisement said that I didn't need a plan to use this . I was unaware of the fact that I would be on a plan for the first month of using. I thought it was an OK system with problems like I didn't see some people coming on my property,( I did see them leaving LOL) Setting the system up has glitches and no one to call to fix . Using a lot of data on my Internet connection. Then I was informed when my return time almost use up . That my plan was ending unless I paid for it. I waited to see what I would get and I got nothing usable. The whole set up became a piece of junk.I kept looking online for someway to get a hold of them because obviously I had one with a problem I gave up. I don't have a life to give to this. My husband threw away the boxes (not the first time I've told him not to do that )so I can't take it back.The other thing I don't like is the lack of privacy. I don't want a company having a record of all my friends and relatives on the property. I wanted it on my phone to delete or share as I see fit. If my husband or I are out sunbathing, I don't want that in the cloud. And when it's in the cloud, there's no way to delete what's already up there at least I didn't see it.

i don't get any notifications and or recording stops when the cops pass by our company with the car, while different brand cameras in the same street and neighborhood do have recording and do get notified

One issue after another setting up an existing doorbell after changing my wifi password, and ring is not available to help.
Now I'm notified that someone has accepted my invitation to share access that I never gave and don't recognize the name. I'm trying to delete her, but don't have access myself. Message says temporary issues, no access to your account. Try later. So frustrating. I will not purchase any more Ring products!

Never received my order after speaking with customer service who ensured I would days later. After a week of waiting I reached out to customer service who informed me that the package is somewhere but they don’t know where. They will not issue me a new device or refund. I still have not received the item after 3 weeks. Terrible customer service and bad return policy.

The company sold out to another. Then they doubled their price (without letting anyone know), hired the cheapest overseas customer service, and provide no benefit.
That's not even to speak of the cheap hardware.
Avoid at all costs.

I have a Ring video doorbell; a hard-wired camera above our front door and a side camera that (supposed to) monitor our driveway, footpath traffic and vehicles passing on the street. The side camera captures me getting into my car on the driveway; (most) people walking past and vehicles driving past our house. Very strangely though, none of the cameras has ever, ever caught any of the people who frequently put junk mail in our letterbox. Never. Also, none of the cameras ever detect my wife driving out of our garage but will when she returns home. It's as if the delivery people and reversing vehicles are invisible. The frustrating thing is that the cameras ever capture the very people I'm most concerned about.

Ring Doorbell has a problem with loud ring noise outside home. I would not recommend a ring doorbell unless you want to upset your neighbours

Be careful using this company, they continue taking subscriptions even after you have unsubscribed and do not inform you when they increase their subscription prices. Customer services are useless too. Dreadful. AVOID AVOID AVOID!!!!!

Got a ring wired doorbell pro, the product never was able to work. With countless times trying to set it up with no luck and speaking with customer service for hours I was unable to get it set-up. I went ahead and puchased another ring doorbell and it was able to be set-up right away. Called ring to get the old one replaced and have been on the phone for hours again. Their customer service is very poor and I am very unhappy with how much time I have spent on the phone trying to get my device replacement. I called back after 5 days after I spoke with someone and they said they are processing a replacement and I still have yet to receive any communication. I will not be purchasing any additional ring products due to my experience with dealing with them

Customer service is awful. I want to speak to a human being (call me old fashioned) The door bell has never been an issue until we upgraded. The subscription has not moved across and I couldnt verify my account to talk to someone and then got locked out. I was so frustrated I actually cried. Ive given up now. As long as I have the camera I will not pay for the services and they will lose out.
Im so so angry. I will not be using any companies who are not based in the UK and dont have a customer services where you can speak to someone. Thanks Ring.com for making me lose my mind

The Ring cams are a piece of junk. They keep disconencting every 30 seconds and cannot maintain a live connection for more than a minute withot reconnecting.

Ring AI is highly flawed. It has scared me almost to death for a month now. I've had Bears, large deer, coyotes, bobcats, and other large wild life on my deck. When they were stray cats and the occasional raccoon. Then I had people walking into my house in the wee hours. It was my umbrella. It kept me constantly terrified & annoyed while I waited for Bigfoot. Until it's better, I'll stick to what I've had.

Terrible experience with Ring!! my doorbell died no explanation. I ordered a new one. You took more than 10 hours of talking to service representatives in Asia that were so difficult to communicate with and ended up with no resolution how to install the new doorbell they forced me to buy since the old one didn’t work, and there are no instructions that come with it. You have to use an app. The app makes no sense. I’m very technical and I still couldn’t figure out how to do it then you have to spend another $150 to have a professional Installer come out..
Absolutely useless customer service in another country that can barely communicate. It shouldn’t take 10 hours on a customer service phone call and only end up having to call a Installer because they’re limited instructions are so useless..

The worst customer service to deal with. Order it all from Ring only to find out things are out of stock, they don't tell you the truth, and they can't answer questions without lies. Cancelled my order and will never have a ring system.

Total crap business that does a terrible job at recording and forces me to pay for their stupid service. If I want to post about a thief to alert the community— guess what? Ring rejects it and never gives a reason! WORTHLESS COMPANY!!!

My equipment regularly needs maintenance. Although the company puts forth an effort to resolve my issue, I have to spend an hour on the phone to do so each episode (each duplicate issue I still have to tell them about the issue again, no notes on my account obviously).

Cameras have disconnected when needing updates and I’ve had to climb ladders to disconnect power and reconnect in order for cameras to update.

Customer service people have suggested I swap batteries between cameras to verify the battery is the problem when the app says low battery; I have to use a ladder for each camera which creates a hazard of falling to troubleshoot faulty equipment.

This company has been around long enough to have done a better job of producing reliable technology. It seems the patronage of this brand has done the same as with most other big corporations, the bigger they get the less they put into assuring quality experiences for the clients.

The WORST customer service! (Actually NO customer service.) Website did not provide the info I needed, so I phoned. AI only. A disaster. Then tried chat.- Wasted 50 minutes of my time. - I asked how long does it take to charge the battery for a Stick Up Cam? SQUAT. No idea. (Also had other more pressing questions>) - Well, guess what? Googled it and got more info than I needed. What an arrogantly deplorable company. GOOGLE RESULT:
Key Charging Information
- Average Time: 5-10 hours, often averaging 6-8 hours.
Indicators: Red light (charging), Green light (fully charged).
- Best Practice: Charge fully before the first use. Using a 10W+ charger provides faster, more consistent charging.
- Alternatives: Consider purchasing a Ring spare battery or a solar panel to avoid downtime.

Changed our plan from $100/year to $200/year without authorization. Contacted Ring and they refused to change our plan back.