Ring US Reviews 

Worst company I ever dealt with They cannot find my sales order on their systems so no support, no exchange, no refund for something that's brand new and doesn't work. I am stuck with a high end door bell that does NOT ring. Really poor design because door bell will not connect to my wifi bell does not ring even though the button and the bell are hard wired. What's the point of hardwiring them???

Bought a battery operated old school bell for under ten dollars and a stand alove external camera to replace a one hundred dollar Ring.

Wow. So bad.

My mum wanted to invite me to her Ring account, and you'd think it'd be easy - she sent me an email, I click the link, and it downloads the app, I set up an account etc, so far so good. Then nothing.

Go into the app, nothing. Click the link in the email, nothing. Get my mum to resend the invite. Nothing. NOTHING.

So after pulling my hair out for almost an hour, I tried making a location for myself, and then, I was able to access some more settings which then let me accept the invite...

You shouldn't have to do that!!!! Most people not familiar with technology would never guess you need to do that... in fact I am sure its unintentional, I was just clutching at straws and it happened to work. It CAN'T be intentional.

But then, that means, this is a bug thats been there for a long time, and while they rake millions in profit, they can't fix something so basic as this? They can't get one programmer to spend one day on this? After all these years?

This is 100% one of the most deserving companies to be boycotted, they have no respect for their customers at all, its all marketing fluff and no substance.

Stay well away from them, I can't imagine anyone else being worse than this.

Customer support is terrible. I'm a client who pays every month yet they can't solve the most basic issues. What am I paying for? I'd try a different product,

OnI ordered a ring doorbell camera in the July 2026, and here we are almost September, and nothing. Worst decision I have made, buyer beware.

I am profoundly unhappy with RING's habit of spying on me and my neighbors when I turn my cameras off.

I first noticed it happening sporadically, and now it is almost constant.

I turn the camera's off, and RING remotely turns them back on. I feel violated. My privacy is invaded. I will never use or recommend another RING product again.

Completely useless. My mom passed away and for a while through her phone I had access to the Ring account. I was able to change most of the information over to me but I couldn't change the subscription part over. When I originally called they said they would only need the S/N of the cameras to switch over the account and my mom's death certificate. I sent the certificate but getting the S/N numbers was another matter as I am currently disabled and couldn't reach the cameras.

Eventually I couldn't live in that house due to the memories and moved from California all the way to North Carolina. I kept all the cameras there as I want to keep an eye on the house until I eventually sell it. Today I log in and it says the subscription has ended. I call them up to switch the subscription to me as I have the S/N now and I am told the cameras have to be off line for 48 hours before they can give the full access. The account has my name, address, and email, all I need is to have the authorization to pay for the subscription, yet somehow they can't do that without the cameras being down for 48 hours?

I'm telling them I am over 2k miles away and I am not paying for a flight ticket, just so I can turn off some cameras. Their solution? Call my internet provider to change the wi-fi password so it cuts off the cameras. I tell them since iI have my own modem and router, and not an internet provider one, they can't change the password. Instead of being helpful they keep telling me.to have the internet provider change my password. How thick does your skull have to be to keep repeating to have the provider change the PW after I repeatedly say the provider CAN'T TOUCH IT?!

I've lost my mom, had to move from the only home I've known my whole life, and move literally across the entire USA,despite having all my information, my mom's death certificate, all the camera S/N's, they can't give me access to the subscription without shutting down cameras.I finally hung up seeing that I was getting no where.

Conclusion: unless you're an immortal, don't get a Ring camera!

The customer service is so bad they said they will call me about the problem it's been a week no return call.
There door bell keeps losing signal.
You can't even understand the person who answers time to cancel and move to a new company.

I ordered 2 lb of boneless wings, price was set at 24.99$I also ordered funnel cake price 7.99$plus delivery came to $47 and change!! How!! Even with $5 delivery charge I gave no tip!! Clearly overcharged!! 🤬🤬🤬

Don’t waste your money on a Ring doorbell. After 18 months, it quit working and I called customer support. They informed me that my specific model had an unrepairable software issue and they couldn’t repair it. I asked for a free replacement and they informed me that because the warranty expired at 12 months, my only option was to buy a newer model at $350. Why would I do that, I asked and they said that was the only option. I asked the issue to be escalated and they promised me that I’d get a call in 48-72 hours. It’s been three weeks and no call. I’ve also called them twice and they just tell me that the escalation department is very busy. I guess so……
I’m going to buy a regular $30 doorbell from the hardware store and replace that garbage Ring unit.

A long time customer of Ring, I've had their security cameras, doorbells and alarms for many years but on receipt of a marketing email received today I purchased a spare camera at 05.30. I made a mistake filling in the delivery details which I noticed immediately I'd ordered it. I rang to change the address or cancel the order but the lines were closed till 08.00. When I got through at 09.00 I was told I had missed the 45 minute change or cancel order window. I explained to them that the lines were closed and basically they said we can't do anything about it even though it isn't due for delivery for another 5 days or so. Instead, wait for it to be NOT delivered and then call us and request a refund. What a joke their company is and their 'support' staff. I'm angry enough to change my whole system to Nest!

I have been paying Ring for professional alarm monitoring, but when I actually experienced a frightening possible emergency, Ring’s response was delayed, confusing, and completely unacceptable.

On July 22 at approximately 2:27 or 2:28 a.m., my Ring Alarm went off.
I checked my cameras and the back door was open. I was shaking so bad I couldn't even dial 911.
I called 911 and whole on the call i repeatedly asked the 911 operator if the Ring notified the police yet. She repeatedly told me no then confirmed that the call came in. I had been on the call probably 6 minutes because the total time with the operator before i disconnected was 11 minutes. Ring’s records claim that they called me at 2:29 a.m., but that is not true. My telephone records show that Ring did not call me until approximately 2:33 a.m. By then, I had already called 911 myself at 2:29 a.m. Ring also called my backup contact, but Ring did not call me until approximately four minutes after I had already contacted 911.

I did not answer Ring’s call because I was already speaking with 911 for approximately six minutes or longer. I had been awakened by the alarm, jumped out of bed, put on my glasses, and tried unsuccessfully to disarm it. The alarm would not shut off. I desperately needed it to stop so I could listen and determine whether someone was actually inside my home. The entire experience was terrifying and chaotic.

I finally called in to determine what happened. I spent 2 hours on the phone with Ring, repeatedly being transferred, having to verify my information over and over, explain and then the agent just going blank and disconnect the call. This happened tali times. I finally game up. 2 hours I'll never get back and still never was able to fix the call request in the event this happens again.
The most frustrating part is repeating my story.
I repeatedly asked whether my Ring camera had notified Ring. The representative repeatedly told me no—and then later told me yes. I received contradictory answers during an actual security emergency. I subsequently called Ring because I needed to understand why their response was delayed, why their records incorrectly state that they called me at 2:29 a.m., and why it took so long for emergency assistance to be contacted when I pay Ring specifically for professional alarm monitoring. I may not renew in January or try another service. There's so many out there.

They purposely limit features that are built into the hardware of your smartphone, just to put them behind a paywall for no reason. It's one thing to pay for cloud hosting, but they squeeze you dry. The base camera with no subscription is basically useless. No thumbnail notifications, nothing saved at all. I get a notification and then instantly check the camera, and there is nothing there. That is because the motion detection itself is slow and not reliable. I turned the sensitivity all the way up, and it would still miss people walking directly in front of it frequently. Overall, trash product and a sketchy company that sells your data too.

Scam company. Was enticed to purchase their equipment with their $5.99/month plan that included security monitoring. 2 months after activating everything, I get an email that security monitoring is being removed and would now cost $15 as an add-on. There must have been some backlash, because I got a follow-up email that my rate would include monitoring for the next 2 years. However, my rate still more than doubled at year 1 and is now at $29.99 per month. So, in 2 years, it went from $5.99 to $29.99.

The icing on the cake is that if you don't pay for a plan, you can't even keep using the app to arm and check the status. So, you need to pay $5.99 just to use the app.

Rip off company that I will never purchase from again.

Very disappointed with Ring cameras

I have used Ring cameras for a few years, but after approximately 2–3 years, the cameras simply stop working. For the price you pay, I expected much better durability and reliability.

What makes it even more disappointing is the customer service. When I contacted Ring, they refused to replace the faulty camera and instead offered me only a 30% discount on a new one.

A security camera should last considerably longer than 2–3 years. Being offered a discount to buy another product when the previous one has failed is not an acceptable solution.

I expected much better quality and customer support from Ring. I would seriously think twice before buying Ring cameras again.

I have used Ring cameras for a few years, but after approximately 2–3 years, the cameras simply stop working. For the price you pay, I expected much better durability and reliability.

What makes it even more disappointing is the customer service. When I contacted Ring, they refused to replace the faulty camera and instead offered me only a 30% discount on a new one.

A security camera should last considerably longer than 2–3 years. Being offered a discount to buy another product when the previous one has failed is not an acceptable solution.

I expected much better quality and customer support from Ring. I would seriously think twice before buying Ring cameras again.

I have had 32 ring cameras over 12 years Never had problems,until last 9 days. Went to store maker of my phone, they tore apart my phone cleared and updated whatever needed to be done. I showed them what the ring app does white screan, preview failures, events crash in 3 seconds. The mfg of my 2 year old phone said drop ring they are horrendous with terrible custoner service. I then went to the store to have technical support review my internet. No problems. Explained to them what ring issues I had, they said get new cameras ring is awful. I then tried to find a ring store no luck in 6 surrounding states.

I then called ring was hung up on 4 times including floor manager. They have terrible, uneducated, technical support staff, who do not listen, will not escalate to anyone in mgr power, will not demand a manager call me and provide zero explaination or any resolution to these 32 cameras under different accounts and in different towns

Never buy Ring, they do not want you as a customer.

NEW CUSTOMER:
BUY ANOTHER PRODUCT!

Many issues:
1) Virtually NO CUSTOMER SUPPORT other than one based in INDIA. Despite numerous emails to suggested executives and support contacts - NO RESPONSE, not even an acknowledgement of recipt.
2) Terrible quality, Ring had to replace hardware 3 separate times, costing me time, money and huge hassle. UNTRUSTWORTHY.

I had an issue with a floodlight pro which did not detect motion. My initial contact with Ring was somewhat frustrating but once I was able to speak directly with customer support they were helpful.
I was both grateful and surprised when they offered to replace the unit even though it was out of its warranty period.
Replacement now installed and working perfectly.

So I’ve bought a Ring outdoor camera in Black but can’t mount it where I want it because they haven’t the ceiling mount in stock?! What in the hell?? Just refers me to Amazon that sell a right load of crap as a none alternative!
Ring, along with Amazon are a joke!

Bought ring doorbell exactly two years ago suddenly stopped working. Contacted Ring only to be told it's out of date I'd need to buy a new one. What an absolute con don't waste your money it was never that good anyway.