Ordered the Pure Grit™ Riding Jeans. When they came, the clasp above the zipper was broken. I contacted the company, and Harry from customer service was very helpful; he ordered a new pair right away!... See more
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Review summary
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Reviews shaping this summary
Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
Company replied
A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more
Company replied
Brian made this experience give me faith in good old fashioned customer service! I initially order too large of size, my mistake, and Brian helped get my refund to me quickly as I had already purch... See more
Company replied
Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.1
Great
388 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When ordering a pair of Pure Grit Jeans…
When ordering a pair of Pure Grit Jeans I encountered a pricing issue. I sent Rippl an email query and Harry swiftly replied with a quick and easy solution that was perfect for resolving the problem.
The jeans are well made and a very good fit. Sometimes fit can be a concern when buying online, not so here.
Considering I placed the order on 23nd of December a very busy time of year, they arrived here on my door in New Zealand on the 6th of January, just brilliant.
This is my second purchase from Rippl and have no hesitation recommending this company and its products to others.
22 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Peter, thank you for such a thoughtful review. We are so glad Harry could quickly sort out your pricing issue and that your Pure Grit Jeans arrived in perfect time all the way to New Zealand. It is great to know the fit and quality exceeded your expectations. We truly appreciate your continued support and recommendation.
Outstanding Service When It Mattered Most
Rippl provided truly outstanding customer service during an incredibly difficult time for our family. My brother passed away shortly after placing an order, which he had only received a few days before his death. As soon as we contacted Rippl, they immediately refunded the full amount with no hesitation.
Not only that, but they kindly asked that the impact shorts be gifted to someone on my brother’s behalf, which was a deeply thoughtful and compassionate gesture.
Thank you, Harry at Rippl was an absolute star during this devastating time. Other companies could genuinely learn a lot from the care, empathy, and professionalism shown by this company.
5 January 2026
Unprompted review
Reply from Rippl Impact Gear
Hey Pamela, we are deeply touched by your message. Please accept our heartfelt condolences for your loss. It means a great deal that you took the time to share your experience during such a difficult moment. Harry and the team are truly grateful to have been able to offer some comfort through our small gesture. Thank you for your kind words about Rippl, and please know we are keeping your family in our thoughts.
Really great customer service and…
Really great customer service and quality gear
Can't say enough about how helpful they were after the size I ordered didn't fit. Best customer service ever.
2 January 2026
Unprompted review
Reply from Rippl Impact Gear
Hey Madeleine, thank you so much for the kind words. We are thrilled to hear you had such a great experience with our team and that your gear fits perfectly now. Providing exceptional service and quality gear is what we strive for, and your feedback truly makes it worthwhile.
10/10 Would recommend
The moto pants I bought are heavy-duty and amazing quality. Safer and better constucted than anything else I've had. Worth every single penny. Their exchange/return process is also seamless and their customer service is top notch. 10/10 would recommend.
1 January 2026
Unprompted review
Reply from Rippl Impact Gear
Hey Shells, we really appreciate your incredible feedback. It is wonderful to hear that you love the durability and safety of the moto pants and that our exchange process was seamless. Our team works hard to deliver both quality and care, and we are so happy to know you would recommend us. Thank you for being part of the Rippl community.
Shout out to Harry at Rippl Impact…
Shout out to Harry at Rippl Impact gear. I needed some help troubleshooting the fitting of a tail bag that I purchased. His speedy replies and detailed responses were very helpful. The resolution we settled on was above and beyond my expectations. Highly recommend this company.
5 January 2026
Unprompted review
Reply from Rippl Impact Gear
Hey Rachel, thank you so much for your kind words. We are so glad Harry could help you out quickly and that the solution went above and beyond your expectations. Your recommendation means the world to us. We truly appreciate your trust and support and are thrilled to have you as part of the Rippl family.
Replaced
Bought the snowboard impact shorts, kneepads and wrist guards for 2 friends and I. Some of the goods were too big for us so we requested a replacement. They sent them and didn't ask us to return the others. Everything works well :)
10 December 2025
Unprompted review
My Experience
My order of Rippl motorcycle comfort shorts was somehow lost through no fault of Rippl ,
I therefore had numerous emails with Rippl (Brian) they were always prompt, polite, courteous and sorted it out,
Thank you to them from me.
I am sure once Father Christmas has given them to me the shorts will be good.
23 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey David, thank you so much for your kind words. We are really happy that Brian and the team could get everything sorted for you quickly and politely. We hope you enjoy your Rippl comfort shorts once Father Christmas delivers them. We truly appreciate your patience and support!
Great impact shorts and fab customer service
It was the first time using this company, and it won’t be the last. I ordered a pair of impact shorts in XL (I’m a uk 14/16) they were a bit too big when I received them. Customer service were fantastic and exchanged them without any issues and any cost to me which was great.
5* 🙌
5 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Karla, thank you for your amazing feedback. We are so glad to hear you love your impact shorts and that our team made the exchange easy and stress free. It means a lot that you will be shopping with us again. Thanks for the 5 stars and for being part of the Rippl community! 🙌
Pure Grit 2.0 jeans very well made
Pure Grit 2.0 jeans very well made, great colour of both Black and Blue jeans,
Very stretchy material so I could go down a size 💪😎💪.
Looking forward to the colder rides now.
Great return service as, as mentioned I went down a size and asked if I could change the colour as I now have two pairs, nothing was too much trouble for this company and the return package was awesome and simple to use with Royal Mail. Honestly I am very pleased with the products and the Company as a whole. Well done Rippl.👍👏
18 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Ges, this review made our day. We are thrilled that you love your Pure Grit 2.0 jeans and that the fit, stretch, and colours worked perfectly for you. It is great to hear the return process was simple and the team could help with the exchange. Thank you so much for your trust and kind words. Ride safe and enjoy those colder rides! 💪😎
Graet products and excellent customer…
Graet products and excellent customer service !!
Thanks a lot 🙏🙏🙏
17 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Michael, thank you so much for your kind message. We are really glad to hear you love the products and that our service impressed you. Your support means the world to us. Thanks again for being part of the Rippl family! 🙏
Solid tailback for the trail
Used this tailback for a 3000km+ ride down Patagonia including the notorious Los Malditos 73 - lots of rough gravel roads, mountain passes, rain and hideous cross winds. The anchoring system kept the pack firmly in place yet easy to release to wander around places, have lunch etc. Kit inside stayed dry and clean too.
22 November 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Will, this is awesome to read. A 3000 km ride through Patagonia sounds incredible. We are so happy the tailback performed well and kept your gear safe, dry, and secure through all that adventure. Thanks for trusting Rippl on such a journey. You are an inspiration to every rider! 🌍🏍️
Still waiting for an order that has…
Still waiting for an order that has apparently been in the country (according to the fraudulent tracking service they sent me) has been in the country for two weeks. Suspicious company. They keep sending me what looks like a fake tracking company. The order was placed a month ago. And it was allegedly sent but the company they use looks like a ruse. If it ever arrives I'll delete this but it feels like a scam to me!
27 November 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Deedee,
We’re truly sorry for this situation and completely understand your frustration. Please forgive us for the delay and confusion with your tracking. This is not the experience we want for any of our customers. Kindly reach out to us at support@ripplimpactgear.com
, and our team will assist you right away to make things right. We deeply regret what happened and promise to do everything we can to ensure it never happens again. We genuinely value our customers and are truly ashamed this occurred.
I love my Rippl jeans
I love my Rippl jeans. Mainly waterproof, really warm, and the armour and reinforcing give me a safe feeling. Although I hope they never get tested, I'm sure they'll look after me. Great price too!
16 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Matthew, thank you for the fantastic review. We are really happy that you love your Rippl jeans and that they give you both comfort and confidence on your rides. It is great to know you are staying warm and protected. We truly appreciate your support and wish you many safe miles ahead!
Excellent quick service
Excellent quick service , fast delivery !
Happy with the updates I was getting !!
9 March 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Andreas,
Thank you so much for your kind words! We’re really glad to hear you were happy with the quick service, fast delivery, and updates along the way. We truly appreciate your support and are so happy you had a great experience with Rippl! 🙌
From United States here.
From United States here.. everything experienced with RIPL was so professional from customer service to shipping. There is not one negative I can point out. Purchased the riding pant and joggers. Craftsmanship and material is grade A. Highly recommend and will be a return customer again.
Thank you RIPL staff for a phenomenal shopping experience.
4 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Steve,
Thank you so much for your amazing feedback. We’re thrilled to hear you had such a great experience with Rippl from start to finish. It’s awesome to know you love the craftsmanship and quality of the riding pants and joggers. We truly appreciate your support and can’t wait to have you shop with us again. You just made our team’s day , thank you! 🙌
I had completely positive experience
I had completely positive experience. Unfortunately I chose the wrong size of the impact shorts. Once they’ve arrived I wrote to the support to advice them about the problem. They immediately replied to me that they would have sent a other product of the right size right away and to keep the other one for myself as well. The shorts are well made and surely do their job!
Great product and super assistance.
Go for it!
3 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Alessandro,
Thank you so much for sharing your experience. We’re really happy to hear that our team was able to help you so quickly and that the replacement fit perfectly. It’s awesome to know you’re enjoying the shorts and that they’re doing their job well. We truly appreciate your kind words and recommendation , thanks for being part of the Rippl community! 🙌
Honestly
The shorts work fine. I'd prefer them longer as the tend to ride up.. They definitely make a difference on long rides. Especially on a sport bike. Price ? Too expensive. You can get the same thing on Amazon for half the money.
29 November 2025
Unprompted review
Reply from Rippl Impact Gear
Hey,
thanks so much for taking the time to share your feedback! We’re really glad to hear the shorts are working well and that you’ve noticed a difference on your rides. We totally understand your point about the length and pricing , our team will review both to see where we can improve. Our products are designed with premium materials and grounding performance in mind, but we always appreciate honest feedback like yours. Thanks again for your support and for riding with us! 🙌
I got a good black Friday deal (shock…
I got a good black Friday deal (shock shorts + free kneepads) that arrived incomplete. I emailed the team and they responded in less than 24 hours letting me know that they sent the missing knee pads. Brian was very kind and quick getting me ready for this season. Great to cool products with a team like this!
1 December 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Alex,
Thank you so much for your awesome review. We’re really glad to hear you got a great Black Friday deal and that Brian was able to sort things out quickly for you. It’s great to know you’re all set for the season and happy with your Rippl gear. We truly appreciate your kind words and support! 🙌
Great product
Great fit good price. Perfect all year riding jeans.
17 November 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Mark,
Thank you so much for your awesome review. We’re really happy to hear you love the fit and value, and that the jeans work perfectly for year-round riding. We truly appreciate your support and hope you keep enjoying your Rippl gear! 🙌
I love the riding pants
I love the riding pants. It’s hard to find riding pants for women so I’ve resorted to trying on men’s pants. I bought the extra small and they fit perfectly. The rise is just right.
I’m 5’2” and 115#.
Service is great! They ship right away. Time of shipping from England to the US is fairly quick.
3 November 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Nenette,
Thank you so much for your lovely review. We’re so happy to hear the riding pants fit you perfectly and that you finally found a pair that works just right. It’s great to know the rise and size felt comfortable and that shipping was quick for you. We really appreciate your support and are so glad you’re part of the Rippl family! 💛
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