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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their excellent quality, comfort, and effective protection. Many consumers praise the customer service for being helpful, responsive, and efficient, especially when dealing with exchanges or issues. People also appreciate the seamless return process and the overall positive interaction with the staff. However, some people were dissatisfied with the ordering and delivery process. Several customers experienced significant delays in receiving their orders, with some items taking weeks to arrive. There were also mentions of inaccurate sizing, leading to the need for exchanges, and issues with tracking services. A few reviewers also noted that the quality of some materials was poor or that certain products did not meet their expectations regarding fit or comfort.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the comfort, fit, and protection... See more

Quality

Users generally express satisfaction with the quality of products. Many reviewers highlight the durability... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its helpfulness and responsiveness.... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery times, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered the Pure Grit™ Riding Jeans. When they came, the clasp above the zipper was broken. I contacted the company, and Harry from customer service was very helpful; he ordered a new pair right away!... See more

Company replied

Rated 5 out of 5 stars

Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more

Company replied

Rated 5 out of 5 stars

A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more

Company replied

Rated 5 out of 5 stars

Brian made this experience give me faith in good old fashioned customer service! I initially order too large of size, my mistake, and Brian helped get my refund to me quickly as I had already purch... See more

Company replied


Company details

  1. Protective clothing supplier

Written by the company

Motorcycle and Snow Sports Protective Clothing.


Contact info

4.1

Great

TrustScore 4 out of 5

388 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great product

Really great product — I highly recommend it.
The materials are high quality and the fit is excellent. It offers very good protection for snowboard falls.

I also had to contact customer support because I ordered the wrong size, and they were more than helpful. The whole process was easy and stress-free.

Highly recommended!

23 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Appreciate you, Chris, sharing those kind words and pointing us in the right direction. Quality, fit, and how it guards against the elements - you noticed that right away, especially when handling rough snowboard rides. Then again, the way our support staff handled the size swap without hiccups? That part mattered just as much. What you do matters to us.

Rated 5 out of 5 stars

Great customer service

Customer service was great when I had a question and love the product!😊 thanks again!

19 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Appreciate that, Daan. It means a lot that you enjoy the product so much. Good news too - help when you needed it was available every time. Words like yours? They stick around long enough for us to notice. Honored to have someone like you standing alongside Rippl each day.

Rated 5 out of 5 stars

I highly recommend this product especially if you are over 40! 💯

I tried my first pair today and I would highly recommend this product to anyone in extreme sports and especially those over 40! Online ordering experience was trouble free and easy too. Thank you Asjad, Harry and the rest of the team at Rippl Impact Gear! 🙏💯

21 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thanks, Kieron - really lifted my day. First time out, everything clicked, the tool worked just right. That moment with your team? Held more weight than you might guess. Folks like you make things possible, so thanks for now and may your time here always feel worth it.

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing! The team over at Rippl Impact Gear were awesome and very helpful during the process. Harry was quick to respond and was super nice and understanding of the situation. Thanks again for all the help and I can’t wait to use your product!

19 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thanks again, Zachary, for telling us your story. Fast response mattered most, and our group stepped in right away without fuss. Seeing how thrilled you are to explore the tool means everything is clicking into place. Picking Rippl wasn’t taken lightly - this kind of trust? It builds something real.

Rated 5 out of 5 stars

Customer service above & beyond

I ordered 2 large pairs of impact shorts, and they were a little big so I contacted Ripple to see if they could expedite me another 2 pairs as I am leaving for Japan in 10 days.
Customer service was more than helpful and sent me 2 Medium pairs immediately, impeccable customer service.
So grateful.

19 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Appreciate you, Graham. Glad our crew managed timing well - correct measurements sent through just in time for your plans. When details stretch under pressure, standing by becomes real purpose. Grateful you place your confidence here. Wishing you moments full of joy during your days in Japan.

Rated 5 out of 5 stars

Amazing product!!! Amazing Customer Support!

Amazing product!!!
And when I've been mistaken with the Sizes, they just sent me 2 new pairs with no requirement to refund what I have. No questions asked.
Thanks to Asjad for his amazing support

19 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Appreciate what you said, Yonatan. That thing we made? Stood out, didn’t it. Glad the sizing problem didn’t ruin the experience - fixed fast enough. Means something when someone notices the help so clearly. Words like yours don’t sit around unused here. Grateful to have you within the Rippl community.

Rated 5 out of 5 stars

The quality is unreal & this winter…

The quality is unreal & this winter riding is a doddle wearing these jeans.

17 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you for your feedback, Nigel. We are pleased to hear the quality of the jeans has made winter riding more comfortable for you. Your experience reflects exactly what we aim to deliver. We appreciate your support and wish you many great rides ahead.

Rated 5 out of 5 stars

A) Order for Impact short not received..Rectified.Replacement now received!!

A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short ..
But After I informed Customer Support, Mr Harry took steps to send me the missing/replacement Impact Short promptly.. Appreciate and Thank you for your quick response without any question being asked..

B) Rippl sizing is generally larger than the size guides.

Over all Good and Prompt service.

Kind Regards,
Steve Chong

17 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Steve, for sharing your experience. We are glad our support team was able to resolve the missing item promptly and efficiently. Your note regarding sizing is appreciated and has been shared internally. We value your trust and thank you for choosing Rippl.

Rated 5 out of 5 stars

Absolutely perfect! I highly recommend Rippl!

This is the first time I have used Rippl and I would highly recommend them! The impact shorts appear to be very well made (although we’ve not managed to test them out yet) and they look as though they’ll give a good level of protection. I also contacted their support team as I wanted to exchange one pair for a smaller size and their customer service was outstanding. Delivery was also very quick and the products were well packaged. I will definitely use Rippl again in future.

13 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Emma, for your kind recommendation. We are delighted your first experience with Rippl met your expectations in both product quality and service. It is great to hear our team could assist smoothly with the exchange. We look forward to supporting you again in the future.

Rated 5 out of 5 stars

Rippl Tailback bag…

Minor issue with Rippl Tailback bag when received. Customer support was very responsive. Good communication with Harry who quickly sorted the matter. Thx.👍

9 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you for your feedback. We are pleased to hear our support team was responsive and able to resolve the issue quickly. Your satisfaction is important to us, and we appreciate you choosing Rippl.

Rated 5 out of 5 stars

Great products and customer service

This company is quick and accurate. They took action on my order straight away and sent it to Australia in no time. The products are exactly as described online, and their customer service is really fast.
I needed to exchange an item (I got the wrong size), and Brian was a legend and helped without hesitation.
He knows I'm going overseas soon and made sure I got my item before my departure.

15 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Thiago, for your thoughtful review. We are glad our team could ensure timely delivery ahead of your travels and that the products met your expectations. Your trust and recommendation mean a great deal to us.

Rated 4 out of 5 stars

Sent wrong size, but made amends

Ordered 2 impact shorts. Sent one the wrong size. Contacted Rippl Customer Service and Harry was very responsive and helpful, sending the correct size shorts and a shipping label to return the pair that was the wrong size. Overall, very good experience with Rippl Customer Service.

6 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Christopher, for sharing your experience. We are pleased to hear that our customer service team was able to resolve the sizing issue promptly and efficiently. Ensuring a smooth and positive experience is important to us, and we appreciate your understanding and trust in Rippl.

Rated 5 out of 5 stars

Best customer support

Best customer support, good quality of product.

13 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you for your review. We are pleased to hear you are happy with both the product quality and the support you received. We appreciate your confidence in Rippl.

Rated 5 out of 5 stars

Most Comfortable Riding Pants I've owned

I’ve had my Pure Grit 2.0 jeans for a few weeks now. Most comfortable riding pants I have ever worn. Love the stretchy fabric. Fits over my riding boots easily. Even though the Level 2 armor fits well, sits well, and is comfortable…. I swapped them out for Ghost Armor. Delivery from the UK to the USA was very reasonable, about two weeks.

10 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Michael, for sharing such detailed feedback. We are delighted to hear the Pure Grit 2.0 jeans have exceeded your expectations in comfort and fit. Your insights are truly valued, and we appreciate you choosing Rippl.

Rated 5 out of 5 stars

I ordered a pair of motorcycle riding…

I ordered a pair of motorcycle riding jeans and received them. They were too big and did not fit. I spoke to Harry and he took care of it right away. Love my jeans! Rippl rocks!!!

23 December 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Alexander. We are pleased our team could assist quickly and that you are enjoying your riding jeans. Your enthusiasm and support are greatly appreciated.

Rated 5 out of 5 stars

Stellar customer service

I ordered my husband a pair of the impact shorts and unfortunately they were a bit big - slid around in the leg area. I reached out to the company and Brian responded very quickly with a solution. He sent us out the next size down immediately. We received them with no issue, super fast and they are a perfect fit. I would recommend sizing down - for reference my husband is typically a 33-34 waist in pants and the mediums were too big. Amazing customer service! I will update my review once my husband has tried them out this week to comment on performance but they seem great.

5 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Alison, for your detailed and thoughtful review. We are glad our team could resolve the sizing issue promptly and ensure a great fit. Your recommendation and helpful sizing notes are sincerely appreciated.

Rated 5 out of 5 stars

Very fast and effective support

I ordered a pair of padded impact shorts for better protection while skiing in the terrain park, but I accidentally ordered a 4XL. I was unable to cancel The order so I reached out to customer support and Harry was able to fix the issue and change the size to a medium within hours of me sending my email. Great support!

9 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Thank you, Taj, for sharing your experience. We are pleased our support team could correct the order swiftly and ensure everything was resolved without delay. We appreciate your trust and wish you a great season ahead.

Rated 5 out of 5 stars

My Mrs bought me at these for…

My Mrs bought me at these for Christmas, for a snowboarding trip at Morzine, France (which I’m currently at now) and they’ve been a lifesaver! 🙏🏻

10 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Ryan, thank you so much for sharing this. We are thrilled to hear the gear has been a lifesaver on your snowboarding trip in Morzine. That sounds incredible. We really appreciate you taking the time to let us know and hope you enjoy every moment on the slopes. Stay safe and have an amazing trip!

Rated 5 out of 5 stars

Rippl Impact shorts added to discomfort

Five stars for Rippl Impact for customer service and two stars for the product. I sent in a review and they sent a refund.
I bought the shorts just prior to a 3100 miles trip from Indianapolis to Key West and back. they are made well, but I found that my bum was more sore wearing them than without. The padding is located right where I usually feel the soreness- and that was the problem- the padding resulted in even more pressure at the pressure points and thus created even more discomfort. I ride an Africa Twin, so perhaps the experience would be different on a different style of bike. I just wanted to put an honest review of my experience out there for other buyers.

3 October 2025
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey David, thank you for taking the time to share your honest review. We really appreciate the detail in your feedback, as it helps us improve our design for different riders and seating positions. We are sorry to hear the shorts did not provide the comfort you were hoping for. Your feedback has been passed to our product team, and we will be reviewing the padding layout carefully to make future improvements.

We know this is an honest review, but since our product did not meet your expectations and we offer a 60-Day Hassle-Free Return, we will be happy to assist you. Please reach out to support@ripplimpactgear.com
, and our team will help you right away. We truly appreciate your feedback and wish you many comfortable miles ahead.

Rated 5 out of 5 stars

2nd pair of pants

Have bought a pair of Rippls and liked them so much I ordered a second pair..Alas they didn't get delivered..Contacted Rippl direct and they couldn't have been more helpful. Received my 2nd pair today. The fit, the quality is awesome. They look cool to..Have worn them on a winter ride and they felt perfect..Nice and warm to. And the padding fits in all the right places. RECOMMEND! Harry personally emailed me to check all was good. I really appreciated his contact. Top bloke..x

8 January 2026
Unprompted review
Rippl Impact Gear logo

Reply from Rippl Impact Gear

Hey Rob, this review means a lot to us. We are so happy you love both pairs of your Rippl pants and that Harry could personally make sure everything went smoothly. It is great to know you are enjoying the fit, comfort, and warmth on your rides. Thank you for your continued trust and for being part of the Rippl community. Ride safe and stay warm out there!

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