Ordered the Pure Grit™ Riding Jeans. When they came, the clasp above the zipper was broken. I contacted the company, and Harry from customer service was very helpful; he ordered a new pair right away!... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
Company replied
A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more
Company replied
Brian made this experience give me faith in good old fashioned customer service! I initially order too large of size, my mistake, and Brian helped get my refund to me quickly as I had already purch... See more
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Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.1
Great
388 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality product
Great quality product. I have friends who have purchased and recommended to me for longer rides. Bit clearly longer or shorter works well.
Nice and comfortable material not sweaty.
Padding is more that sufficient.
1 October 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Neil,
Thanks a ton for the awesome review! We’re really happy to hear the shorts lived up to the recommendation and kept you comfortable on those longer rides. It’s great knowing the material felt breathable and the padding hit just right. Nothing beats comfort that actually performs mile after mile. Appreciate you riding with us and sharing the love , happy trails ahead!
6500 mile coast-to-coast ride, these saved my bum!
I ride a 2015 R 1200 GS, and I've just completed a 6,500-mile coast-to-coast ride from Marysville, Washington, to Poland, Maine, and then south to Asheville, North Carolina.
These shorts were amazing, even though they are designed for men; I’m a woman, and they were exceptional. I have a 29 inch inseam, and my seat is shaved, so I have zero cushion on my seat in order to touch the ground on my GS.
There were different moments during the ride where I jumped on my bike and rode for half an hour without them, and it made all the difference in the world.
Great design, My bum thanks you!
17 September 2025
Unprompted review
Reply from Rippl Impact Gear
Wow, that’s incredible! A 6,500-mile ride coast to coast , what an adventure! We’re beyond stoked to hear the shorts held up and kept you comfortable the whole way. It’s awesome that they worked perfectly for you, even with your setup and inseam. Stories like yours remind us exactly why we do what we do. Huge respect for that ride, and give our best to your GS ,sounds like you both earned a serious rest! Thanks for the love, Adventure Junkie!
Super slow delivery
Super slow delivery. Website makes it appear that they are UK based. My impact shorts were shipped from the far east, expect delivery times measured in weeks, not days. If you're expecting Sportsbikeshop or Helmet City standards of delivery & communication, prepare to be disappointed. The shorts were OK, but too expensive for the quality, even with the - ahem "discounted sale pricing". They do an ok job & are reasonably well made but don't think you are buying a premium product. Dropshipped maybe from China? If they just made that clear, people wouldn't be disappointed, expectations managed. I bought an Aocchi dash cam & knew from the start it was coming from China. I was given honest estimates of shipping times from the start & communication was great, I'd buy another. Not so Rippl. I feel they're trying but need to disclose, up front. The misspelling on the product packaging is also less than confidence inspiring.
12 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey kerragy,
Thank you for the honest review and feedback. We completely understand your point and truly appreciate you sharing it. While Rippl does have a fulfillment center outside the UK, we also maintain a warehouse within the UK to support faster deliveries when stock allows.
We’re sorry your order took longer than expected , your experience isn’t what we aim for. Our team is continuously working on improving shipping transparency and speed. If you ever have questions about delivery times or product availability, feel free to contact our support team at support@ripplimpactgear.com anytime; they’ll gladly guide you through it.
I placed an order on the 16th September…
I placed an order on the 16th September for a pair of shorts and a pair of jeans.
On the 19th September I requested that the jeans get cancelled and asked to be reimbursed with the money from them.
I had a response asking for the reason why I wanted to cancel which I did the same day.
I have since sent two more emails asking for an update on the situation but I have had total radio silence.
With the way things are going it’s as if this company is just out scamming people out of their hard earned money.
I don’t like leaving negative reviews but I’m getting no where using the email address they provided and have used themselves.
All I want is my money back for the goods I cancelled !
As it stands my only comment to people is don’t touch this company with a barge pole
10 October 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Alan,
We’re really sorry for the frustration and the lack of communication regarding your cancellation. We completely understand how this situation has felt, and it’s never the experience we want for any of our customers.
I’m happy to let you know that your refund for the cancelled jeans was already processed on October 15, and it should now be reflected in your account. Please check your payment method to confirm.
We truly appreciate your patience and feedback , it helps us improve our response times so this doesn’t happen again. If you have any further questions, just drop us an email at support@ripplimpactgear.com
and we’ll make sure you’re fully taken care of.
Reply from Rippl Impact Gear
Thank you so much, George! We’re really glad you’re loving the gear. Knowing it’s both comfortable and well-made for you makes all the work behind it worth it. Ride safe and keep enjoying your Rippl gear , we appreciate your awesome support!
Great product
Only 1 regret . I should have ordered 2 . Great customer service. Excellent product .
6 October 2025
Unprompted review
Reply from Rippl Impact Gear
Thank you so much, Pogiboy! We’re thrilled you loved your order , that means a lot to our team. Hearing you wish you’d grabbed two honestly made our day! We’ll be here when you’re ready for the next one. Appreciate the 5-star love and your awesome support!
Not good, Possible Scam
Not good, I have reported that a pair of jeans I ordered were not delivered, customer service is virtually non existent, I keep getting a generic message from “Harry” saying I’ll pass this on….. to who? When can I expect to hear something back? Would not recommend at all! Please avoid!
7 October 2025
Unprompted review
Reply from Rippl Impact Gear
Hi James,
We’re truly sorry for the poor experience and the delay in resolving your missing order. That’s not the level of service we aim to provide, and we completely understand your frustration.
Please drop us an email at support@ripplimpactgear.com
with your order number, and we’ll make sure this is sorted for you right away. Our team will personally review your case and ensure you receive the help you deserve.
The goods never arrived
The goods never arrived, the payment via PayPal was refunded. The seller does not communicate, it all looks like a scam.
7 October 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Michal,
We’re very sorry your order never arrived and that you couldn’t reach us. We understand how frustrating this is and how it could look like a scam. Your PayPal refund is noted, and we want to reassure you that Rippl takes delivery and communication seriously.
Please email support@ripplimpactgear.com
with your order number . We will investigate the tracking immediately, explain what happened, and offer to resend your order with priority shipping or confirm the refund details if you prefer. We appreciate the chance to make this right.
Great product, good communication.
Great product, very pleased, order tracking disappeared, but a quick email resolved it very promptly and the item arrived on time.
6 October 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Glen,
Thank you for your kind words. We’re really glad to hear you’re happy with the product and that our team could quickly resolve the tracking issue for you. It’s great to know everything arrived on time.
We appreciate your support and hope you continue to enjoy your Rippl gear.
Going back to bicycle knicks
Rippl claim these shorts are a better design for motorcycle riding comfort than similar shorts for bicycle use. That hasn't been my experience. My bicycle knicks are noticeably more comfortable and more effective at reducing a sore butt and they don't ride up my backside when off the bike like the Rippl's do. So I'm retiring my pair of Rippl's after only two uses on long rides and will return to using a standard pair of bicycle knicks.
1 October 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Maf,
We’re really sorry to hear the shorts didn’t meet your expectations and appreciate you taking the time to share your experience. Comfort can vary between riders, and we truly value feedback like yours as it helps us keep improving our designs.
Please contact our team at support@ripplimpactgear.com
and we’ll make sure your return process is as smooth and hassle-free as possible.
Thank you again for giving Rippl a try, and we hope to earn back your confidence in the future.
Ordered a pair and admittedly did have…
Ordered a pair and admittedly did have a problem with the armour pads supplied. But the customer service was amazing, quick replies and a solution made which meant I didn’t have to send the whole order back and wait up to a week for a refund and new set to arrive. Great service and the Jeans look great.
30 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Callum,
Thank you for the great feedback. We’re really glad our team could sort out the armour pad issue quickly and save you the hassle of returning the entire order. It’s awesome to hear you’re happy with both the service and the look of the jeans.
Ride safe, and we appreciate you being part of the Rippl community.
Riding shorts worth a try. But prepare for email hell.
I've used the Apex riding shorts for three days of riding so far. They add a small amount of relief from soreness so I will continue to use them but they did not "transform my ride". They are slightly better than the bicycle shorts I have also tried under my riding jeans. Their design is a bit less intrusive than bicycle shorts.
Delivery was under 2 weeks which was fine. But what's not good is the bombardment of messages I received from Rippl. More than 20 emails. A few about shipping updates but most were promotional. The ordering process requests your phone number for delivery purposes. But then they use your phone number to pester you with Whatsapp messages as well!
19 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey TheodoreA
Thank you for sharing your honest feedback. We’re glad to hear the Apex Riding Shorts have offered some comfort and that delivery met your expectations. We’re sorry, however, for the excessive promotional emails and WhatsApp messages you received , that’s not the experience we want for our customers.
Please contact our team at support@ripplimpactgear.com
, and we’ll make sure you’re removed from all marketing communications immediately. Your feedback is greatly appreciated and helps us continue to improve both our products and customer experience.
"I am not connected to the company
"I am not connected to the company in any way… Wore mine for the first time for a 10 day trip in the Picos, they are brilliant. Stretchy, comfortable, cool and I’m pleased to say I didn’t test the armour. Buy with confidence 👍
18 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Mark,
Thank you so much for the great feedback. We’re thrilled to hear you enjoyed your Rippl jeans on your 10-day trip in the Picos and found them both comfortable and reliable. It’s great to know they performed exactly as intended.
We really appreciate your trust and support .Ride safe and thanks for being part of the Rippl community.
Rippl Jeans
I have 2 pairs of jeans, I don't ride with any other trousers, they are top notch gear.
I will be returning to buy more stuff soon. Can't recommend enough.
22 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey David,
Thank you so much for the amazing feedback. We’re thrilled to hear you’re loving your Rippl jeans and that they’ve become your go-to riding gear. We really appreciate your support and can’t wait to have you back for more.
Ride safe and thanks for being part of the Rippl family.
Just Amazing.
I've used the rippl pants for around 30 rides now, and I must say, these pants are amazing. Not only are they looking really good, but after 30 rides, at least an hour a piece, there's not much of a trace on the pants from even being used.
The pants feel sturdy when worn, and I do believe them to have the security that I'll need, if I go down one day.
Delivery was super quick, and costumer support was awesome to talk to.
The only thing that I can suggest, is a hidden zipper under one of the buttoned thigh pockets, but it's just a nice to have, not a need.
5/5. Probably ever using anything else.
15 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Anonymous Guy,
Thank you for such an awesome review. We’re thrilled to hear that your Rippl pants have held up so well after 30 rides and that you’re loving both the comfort and protection. We really appreciate your suggestion about the hidden zipper , our design team will definitely take note of that for future versions.
Ride safe and thank you for being part of the Rippl community.
Amazing jeans!
Amazing jeans! Comfortable fit! Ive gone for another pair in black, and a size down as the ones I bought are abit big. But still comfortable and I wear my work pants/jeans underneath. 10 out of 10 though in general
13 August 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Markus,
Thank you so much for the great feedback. We’re really glad to hear you’re enjoying the jeans and found them comfortable. It’s awesome that you decided to grab another pair in black. We appreciate your support and rating them a 10 out of 10.
Wow how did motorcycle jeans get that…
Wow how did motorcycle jeans get that good ? I’m not sure but these guys at rippl impact gear just did , the fit is great and the standard pertection in these jeans 👖 are top level… so what ya waiting for peeps
19 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Paul,
Thank you for such an enthusiastic review. We’re so glad to hear you’re impressed with the fit and the level of protection in the jeans. It makes us proud to know they’ve lived up to your expectations and given you both comfort and confidence. We truly appreciate your support and recommendation.
This product is working!
After riding for 3 hours with 0 pain, I came home and ordered my second pair. This product is working!
17 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Tal,
Thank you for your great feedback. We’re thrilled to hear that the shorts made such a difference on your ride and kept you comfortable for hours. It is wonderful to know you were so pleased that you ordered a second pair right away. Your support means a lot to us.
Bike jeans
My husband is very happy with his jeans. He struggles getting a long enough leg and these jeans are perfect. They are a good fit, comfortable and the protection is good without making him look distorted. The delivery time was good and the communication excellent. They are good jeans at a good price.
21 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Miriam,
Thank you for sharing such a thoughtful review. We’re so pleased to hear that your husband is happy with his jeans and that the longer leg length worked out perfectly for him. It is wonderful to know they fit well, feel comfortable, and provide the right level of protection without compromising on style. We are also glad the delivery and communication met your expectations. Your kind words and support mean a lot to us.
From placing the order thru a delivery…
From placing the order thru a delivery inquiry your customer service was extremely helpful and very thorough.
My wife loves the product!
20 September 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Chris,
Thank you so much for taking the time to share such kind words. We are truly happy to hear that your whole experience, from placing the order to receiving support on your delivery inquiry, was smooth and that our customer service team could assist you in a helpful and thorough way. It means a lot to us to know that your wife loves the product, and we are so grateful for your trust and support. Your feedback encourages us to keep delivering both quality products and attentive service to every customer.
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