Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoken with Mike from Rise Fibre today…
Spoken with Mike from Rise Fibre today as I have been looking for a new Internet provider. Mike was very helpful and explained which would possibly be the best option for me and it's also saving me money as well as being fast and reliable looking forward to being connected!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kathryn,
Thank you for your wonderful review. We are delighted to hear Mike helped you find the right broadband package, explained your options clearly and helped you save money. We'll be sure to pass your kind comments on to him. We hope you enjoy your new Rise Fibre service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Phozisa was excellent and has set up an…
Phozisa was excellent and has set up an engineer’s visit for us.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Louise,
Thank you for your fantastic review. We are delighted to hear Phozisa provided such excellent service and arranged an engineer visit for you so quickly. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Kind, respectful and understanding
Martin put me at ease straight away when I called with what to me was a complex problem involving the switch from my previous provider. He was extremely patient and helped me understand what the problem was (basically my own fault but he didn’t put it like that!) and how to solve it. He was kind, respectful and understanding. Thank you Martin.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Janet,
Thank you for your wonderful review. We are delighted to hear Martin put you at ease, took the time to explain everything clearly and helped resolve your issue with patience and understanding. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I spoke with Tomi your customer advisor…
I spoke with Tomi your customer advisor to explain my reasons for cancelling the installation with Rise fibre and he was very helpful. He informed me that I would recieve an email to tell me how to return the router and explained this clearly and in a friendly manner. 10 out of 10.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Shaun,
Thank you for your fantastic review. We are delighted to hear Tomi was so helpful, friendly and clearly explained the equipment return process following your cancellation. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Phozisa
Phozisa, answered the call promptly and clearly went through my options, she also looked at an additional query that i remembered during the call. Being mindful to always ask me if I didn't mind being put on hold whilst she dealt with my query.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mr Houslin,
Thank you for your review. We are delighted to hear Phozisa answered your call promptly, clearly explained your options and took the time to help with your additional query. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Review for Mushtaq
Polite and helpful
Mushtaq took his time and solved the issue I was experiencing with the WiFi
He was courteous and respectful
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mr Sharma,
Thank you for your wonderful review. We are delighted to hear Mushtaq took the time to resolve your WiFi issue and provided such courteous and respectful service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre is your number one go to provider a relatively new Internet…
Rise Fibre is a relatively new Internet provider. It is absolutely excellent compare to Sky..Virgin..or any of the other well known providers. I have no complaints whatsoever. Customer service is second to none. Phones answered promptly in English.
10 April 2026
Unprompted review
Reply from Rise Fibre
Hi Ivy,
Thank you for your fantastic review. We are delighted to hear you're enjoying both our broadband service and the prompt, UK based customer support. Your kind feedback means a great deal to us. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Unscrupulous sales man
Door to door salesman told my 88 yr old mother that they were taking over BT. As she is with BT already, got confused and thought she needed to re-sign up. They set up a DD, had the new modem sent out within a day or two and wrote down the cost, which is dearer than what she pays, on a piece of card! She had no email confirmation or cooling off period. I look after all her affairs and the first I knew was when BT text me to say sorry you're leaving and the cost of leaving the contract which would be £147! I phoned and cancelled and also cancelled the DD! They should not be allowed to go round elderly residents complex's (all bungalows and obvious who resides there). I've now put a sticker for no sales people on her door.
15 July 2026
Unprompted review
Reply from Rise Fibre
Hi Michelle,
Thank you for taking the time to leave your feedback. We are very sorry to read about your mother's experience and the concerns you've raised regarding the doorstep sales visit, the information provided, the Direct Debit, the potential impact on her existing BT service and the distress this has caused. We are sorry to ask for further information as you've already contacted us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally. If this matter is still ongoing, we'll do everything we can to help resolve it as quickly as possible.
Very weak signal strength
Very weak signal strength , I explained to a very honest and helpful customer service rep who informed me RISE aren't up to speed in terms of technology like other "BIG" providers and id need to pay for additional signal boosters to have a morr reliable service.......... sorry but no
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Eddie,
Thank you for taking the time to leave your feedback. We are sorry to hear you've experienced weak WiFi signal strength and that you feel the solution offered did not meet your expectations. We appreciate how frustrating this must be. Please respond to the email you will be receiving from Trustpilot so we can investigate this personally and review both the advice you were given and the performance of your service. If this issue is still ongoing, we'll do everything we can to help get it resolved.
Excellent Customer Service from David Cordwell
Although I experienced a long wait before speaking to someone, David Cordwell completely turned the experience around. He was professional, friendly, and very pleasant to talk to throughout the call.
David took the time to listen carefully to my issue, showed genuine empathy, and fully understood my concerns. He was happy to process my cancellation request without any pressure, but also took the initiative to suggest an alternative solution that worked well for me. Thanks to his helpful approach and excellent customer service, I decided to accept the solution he offered.
I am extremely happy with the way David handled the call. He is a real credit to Rise Fibre and demonstrates exactly the kind of customer service that makes a difference.
Thank you, David!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Muhammad,
Thank you for your amazing review. We are delighted to hear David Cordwell turned your experience around with his professional, friendly and empathetic approach. It's wonderful to know he found a solution that worked for you. We'll be sure to pass your fantastic feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Tasleen was great
Tasleen asked the right questions to get my problem sorted and sent it through to management to who are able to do something about it. 5 stars to Tasleen.
The problem hasn't been solved yet, and it wouldn't have happened in the first place were it not for somebody else not doing their job, so I can't give 5 stars to the company as a whole.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Ben,
Thank you for your review. We are delighted to hear Tasleen took the time to understand your issue, asked the right questions and ensured it was escalated to the appropriate team. We're sorry the issue remains unresolved and that your experience has fallen short of expectations. We'll be sure to pass your kind comments on to Tasleen, and we'll also use your feedback to help improve our service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great communication from engineer…
Great communication from engineer cleaned up after himself and explained what was happening every step of the way great service
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Susan,
Thank you for your review. We are delighted to hear your engineer kept you informed throughout the installation, explained every step and left everything clean and tidy. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Spoke to chris thorpe who was fantastic…
Spoke to chris thorpe who was fantastic and got me a great deal,credit to your company!
Thanks Chris again!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Stewart,
Thank you for your fantastic review. We are delighted to hear Chris Thorpe found you a great deal and provided such excellent service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Suffe with anxiety ogl made me feel…
Suffe with anxiety ogl made me feel happy and safe
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Bry,
Thank you for your review. We are delighted to hear Olu made you feel comfortable, safe and supported throughout your experience. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Riyaaz was very attentive and helpful
Riyaaz was very attentive and helpful, wishing him the best.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Pedro,
Thank you for your review. We are delighted to hear Riyaaz was attentive and helpful throughout your interaction. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Payment enquiry
Jon the gentleman who took my call was very patient and respectful of my lack of knowledge how to get into the Rise network. He talked me through every step of the way. What a trooper. Thankyou Jon you are a credit to the Rise.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Maureen,
Thank you for your wonderful review. We are delighted to hear Jon was so patient, respectful and guided you through everything step by step. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Helpful salesperson, easy sign up.
Salesperson Chris Thorpe was very helpful. Assisted us to choose a suitable tariff for my elderly parents. Found us a good offer and explained the process clearly. We are new to this provider but so far are very pleased with the signing up process. Thank you.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Chris Thorpe helped you choose the right package, found a great offer and explained everything clearly. We hope your parents enjoy their new service. We'll be sure to pass your kind comments on to Chris. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Abdeline was lovely and very helpful
Abdeline was lovely and very helpful. They were quick to find the problem and resolved it by contacting the engineer, arranging a speedy resolution for tomorrow. 10/10!!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Aimee,
Thank you for your fantastic review. We are delighted to hear Abdeline quickly identified the issue, arranged a prompt engineer visit and kept you informed throughout. We'll be sure to pass your kind comments on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Chris Thorpe was very helpful
Chris Thorpe was very helpful, professional and yet still very friendly.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your review. We are delighted to hear Chris Thorpe provided such professional, friendly and helpful service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent deal and great customer service job
Kay did an amazing job and providing me a good deal and understood my problems and helped with details to switch over from virgin to Rise.
I am happy she is able to nail my problem and helped me to get me right package for my broadband requirement.
Thank you kay for the excellent job. I will refer it to my friends once its installed and happy with service.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Kay found you a great deal, understood your requirements and made switching from your previous provider as straightforward as possible. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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