Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lawrence was really clear and…
Lawrence was really clear and supportive to all my questions. He answered with patience and professionalism.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Luciano,
Thank you for your review. We are delighted to hear Lawrence answered all of your questions with patience, professionalism and support. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very pleasant young man who helped as…
Very pleasant young man who helped as much as he could today. Telling me I would have to ring back one my service had been cancelled 😡
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Judith,
Thank you for your review. We are pleased to hear our advisor was pleasant and did everything they could to help you. We're sorry to hear you needed to call back once your service had been cancelled, and we appreciate your feedback as we continue to improve our processes. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I rang rise fibre as some of my devices…
I rang rise fibre as some of my devices were struggling with my WiFi router. I Spoke to Adriaan and he was able to find the source of the issue, and solve it from his end. Very professional, fast and helpful - which is refreshing when dealing with service providers. Tha ks Adriaan!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear Adriaan quickly identified the cause of your WiFi issue and resolved it remotely. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Josh,
Thank you for your review. We are delighted to hear Lawrence provided such helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Fasil was great and sorted everything…
Fasil was great and sorted everything for us, great customer service.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your fantastic review. We are delighted to hear Fasil sorted everything for you and provided such great customer service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Call answered very quickly
Call answered very quickly, very helpful staff, answered query straight away and updated notes as asked
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Nick,
Thank you for your wonderful review. We are delighted to hear your call was answered quickly, your query was resolved straight away and our team updated your account as requested. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Louis turned up exactly on time
Louis turned up exactly on time, carried out the work perfectly, polite and knowledgeable, had the whole job done quickly and carefully.
5 star ***** Rating
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Danny,
Thank you for your fantastic review. We are delighted to hear Louis arrived on time, completed the installation with care and provided such polite and knowledgeable service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very good customer service
Very good customer service. Answered all my questions clearly. Shuaib was very helpful today and explained what would happen on the day of installation. Shuaib also i formed me that the router would be delivered today between 10.00 and 12.00. Very good service
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your wonderful review. We are delighted to hear Shuaib answered all of your questions clearly and kept you fully informed about your installation and router delivery. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service
Excellent service attentive before and during the installation system was installed with minimum of fuss which included bringing a new line from a telegraph pole through the house and to the new router the person who came in the house was extremely polite and informative about what was going on reconnected my Mesh network and everything worked absolutely perfect, perfectly first time.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear your installation went smoothly and that our engineer kept you informed throughout, completed the work with care and ensured everything was working perfectly before leaving. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Prompt and efficient customer service…
Prompt and efficient customer service representative. Polite and respectful.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Justice,
Thank you for your review. We are delighted to hear you received prompt, efficient, polite and respectful customer service. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
David Cordwell was very patient
David Cordwell was very patient, understanding & very amusing in dealing with my call. He explained things clearly & provided certain information in writing via text.
He made what was a frustrating & disheartening situation bearable.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Maureen,
Thank you for your wonderful review. We are delighted to hear David Cordwell's patience, understanding and sense of humour helped make a frustrating situation much easier to deal with. We'll be sure to pass your fantastic feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Moving house
The person who helped us with the moving home process was friendly and professional. It was all sorted quickly and efficiently.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Christine,
Thank you for your fantastic review. We are delighted to hear our team made your home move process quick, efficient and straightforward while providing such friendly and professional service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very polite and friendly staff, great isp
Very polite and friendly staff some can be more helpful than others, had an issue placing an order as it got cancelled however first advisor was reluctant to admit that it was due to a technical issue on their end and even got text telling me "you've cancelled your order". I explained this to the second advisor I spoke to who put a brand new order through for me, who apologised for this and looked into what happened much better approach than the 1st advisor. Whilst setting up my new order the second advisor also engaged in a polite and friendly conversation asking how I was and joined in having a laugh about me being stalked by seagulls whilst eating 😂 best advisor ive spoken to in years put a real smile on my face being treated like a person and not just another number on the screen top marks for that guy 2 weeks on the job should promote the guy to line manager so all your call handlers operate like he did
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Jordan,
Thank you for your detailed review. We are delighted to hear your second advisor provided such friendly, professional and personable service and was able to resolve the issue with your order. We're also sorry for the confusion surrounding your initial order and appreciate you highlighting this, as your feedback helps us improve. We'll be sure to pass your wonderful comments on to the advisor who assisted you. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Professional installation
This was a prompt, professional, and efficient installation.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your fantastic review. We are delighted to hear your installation was completed promptly, professionally and efficiently. We really appreciate you taking the time to share your experience. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Spike to Peter today he listened to…
Spike to Peter today he listened to what my situation was and dealt with it a very polite and professional approach. I would recommend Peter to help train colleagues to his standard
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mr Foggoa,
Thank you for your fantastic review. We are delighted to hear Peter listened carefully to your situation and dealt with everything in such a polite and professional manner. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
David Cordwell 👏
David Cordwell resolved my issue as quickly as possible. He was professional, helpful, and kept me updated throughout the process. Excellent customer service from Rise Fibre – thank you for making everything so straightforward!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your wonderful review. We are delighted to hear David Cordwell resolved your issue quickly, kept you updated throughout and made everything so straightforward. We'll be sure to pass your fantastic feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
What a pleasant and helpful…
What a pleasant and helpful representative Lee-Ann most pleasant and as said helpful
Thank you
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Sadie,
Thank you for your review. We are delighted to hear Lee-Ann was so pleasant and helpful throughout your interaction. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very helpful quick and easy resolved
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kimberley,
Thank you for your fantastic review. We are delighted to hear your query was resolved quickly and that you found the process helpful and straightforward. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Spoken with Mike from Rise Fibre today…
Spoken with Mike from Rise Fibre today as I have been looking for a new Internet provider. Mike was very helpful and explained which would possibly be the best option for me and it's also saving me money as well as being fast and reliable looking forward to being connected!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kathryn,
Thank you for your wonderful review. We are delighted to hear Mike helped you find the right broadband package, explained your options clearly and helped you save money. We'll be sure to pass your kind comments on to him. We hope you enjoy your new Rise Fibre service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Phozisa was excellent and has set up an…
Phozisa was excellent and has set up an engineer’s visit for us.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Louise,
Thank you for your fantastic review. We are delighted to hear Phozisa provided such excellent service and arranged an engineer visit for you so quickly. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.