Rise & Fall Reviews 1,451

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 762 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including bedding, clothing, and towels, often highlighting their luxurious feel and durability. Many people appreciate the excellent value for money, finding the prices reasonable for the quality received, and the ease of ordering contributes to a positive experience. Reviewers frequently commend the customer service for being prompt, helpful, and efficient in resolving issues, with many becoming returning customers due to the overall positive interactions. However, some customers also noted issues with product quality, such as items developing tears or not meeting expectations for softness and smoothness, describing them as rough or thin. A few other people also felt that customer service responses were not always satisfactory, particularly when dealing with product defects or exchange inquiries.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising the excellent quality of... See more

Quality

People report positive experiences with quality, highlighting that many products, including bed linen and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's efficiency, quick... See more

Order

Customers consistently note positive experiences with order, frequently praising the ease of ordering and the... See more

Price

Reviewers highlight positive aspects of price, often praising the quality received for the cost, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am impressed with Rise & Fall. A while ago I purchased a full set of bed linen which is lovely, weighty and the linen is top quality. However I did have an issue with one of the products, which was... See more

Rated 5 out of 5 stars

I have bought clothes, towels and bedding from Rise & Fall. Everything has been excellent value, high quality and delivered on time (usually within 5 days). I always look on their website first if I... See more

Rated 5 out of 5 stars

I have been buying bedding from Rise & Fall for some years now, their quality is great and much better than previous bedding I’ve bought. They feel absolutely lovely to sleep on. I have bought differ... See more

Rated 5 out of 5 stars

The sheet we ordered is an excellent product, it hasn't move once it had been put on the mattress. So impressed we ordered 2 more, and as always excellent service. Thoroughly recommend these sheets. E... See more


Company details

  1. Internet shop

Written by the company

Luxury products without the luxury price tags. Direct from the world's best manufacturers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delighted with my new bedding

Delighted with my new bedding. Had a couple of small issues and was contacted by the founder who resolved quickly. Absolutely delighted with the quality of bed linen I have purchased. Fitted sheets fits securely as promised and the look and feel of bedding gorgeous. I expect to be a life long fan.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bedding - every sleep

I have been buying from this company now for a few years and I never buy from any of its rivals.
Why would I?
Fitted sheets that remain fitted from one wash to the next…. No pesky corners coming loose the elastic is just the perfect solution.
Beautiful hotel quality at very competitive pricing.
Fast delivery
What’s not to like?
Wish they sold pillow protectors is my only gripe.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, great quality bedding, very fast delivery and a small problem with a faulty product quickly rectified by customer service. I will definitely be back for more and would recommend.
The fitted sheet in particular is worth every penny… doesn’t move at all!

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Quality product and great customer service

I ordered a king sized sheet. I knew this was a great quality product as I had ordered one previously. The parcel arrived promptly but sadly the sheet was not the correct size. While this was initially frustrating, I must say that the customer service to correct this was second to none.y
Correct sheet arrived before I had even posted the other one back!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The quality is fabulous and washes…

The quality is fabulous and washes really well. I have bought 3 sets from them and am very, very happy sleeping in luxury every night! There is a fairly small collection of colour choices, but I have found the perfect mactch for my two bedrooms. Just bought a new striped duvet set, but saving that for my next guests to test out for me. The sheet with the elasticated edge is brilliant and fits all my beds and feels very comfortable. Delivery is very quick - never had an issue with any transaction.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great great bedding

Great great bedding, smooth shipping! Got the wrong size and returned for refund and all got sorted so easily. New bedding arrived and it’s soooooo comfy on the skin!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great fitted sheets

Great fitted sheets. Really tight fit. I would it’s impossible for it to come undone. Excellent quality cotton. Feels really fresh and crisp. Would really recommend. We bought a whole set with duvet and pillowcases and now I’ve ordered another.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

After discovering Rise & Fall…

After discovering Rise & Fall about five years ago they immediately became the only company I buy bedding from. The quality and service is faultless. Their fitted sheets actually stay in place (despite my wriggly husband!) and all the bed linen is dreamy to sleep in. I am gradually replacing all of our pillows with Rise & Fall pillows because I have never slept on better.
Last week I treated us to a recycled down duvet and my excitement for trying it out was justified. I also bought some more pillow cases to replace Autograph ones that were worn out. R&F bed linen washes and wears wonderfully.
The durability and beautiful attention to detail, in all the products we have from R&F, is superb.
I bought two items from their clothing range in last year’s sale and the quality of these exceeds other high end brands also.
Thank you!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Don’t think twice

Have bought several items from R&F and couldn’t be happier with the quality. The bedding is by far the highlight but have been very impressed with clothing & other items of home decor eg. their throws.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

So glad we decided to try R&F

I’m very particular about my bed linens and have always been obsessed with high-quality bedding. Before discovering Rise and Fall, I tended to purchase from brands/stores like Bedfolk, The White Company, Pottery Barn, Bloomingdale’s, and John Lewis.
After seeing a targeted ad on Facebook, I decided to give Rise and Fall a try. I love high-quality cotton sateen sheets, and with my sensory skin issues and hot flashes/night sweats following breast cancer treatment, I typically look for long-staple cotton (Egyptian or percale) with a minimum 400 thread count. I also need deep or extra-deep sheets to fit my tall mattress with a 10cm memory foam topper.
The Rise and Fall Crisp and Cool Organic Luxury sheets have exceeded my expectations in almost every way. I particularly love the fully elasticated edge band. The sheets are deep enough to tuck easily under the corners and edges of the mattress, and the grippy elastic keeps them nice and taut/smooth on top. They stay perfectly in place with no corners slipping up during the night. Our bed is adjustable, so even with the folding and unfolding of the mattress at the head and foot, the fitted sheet remains secure.
I recently tried their pillowcases as well. We had previously splurged on some super lush Hungarian goose down super king pillows from Soak & Sleep. These pillows are generously filled and can be tricky to fit into standard super king cases, often slipping out of the envelope closure as we slept. Much to our delight, the Rise and Fall pillowcases are sized generously enough that the pillows stay perfectly in place until we’re ready to remove them for washing.
To be completely honest, everything we’ve tried from Rise and Fall has been of such high quality that we’ve never needed to contact customer service or initiate a return. I can only assume (hope?) their customer service and returns process matches the excellent standard of their products.
All in all, I cannot recommend Rise & Fall highly enough. If you’re on the fence about trying them, I’d strongly encourage you to take the leap!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Great products and good value for money

I always have a really smooth experience shopping here. The website is easy to use, and the products match the description perfectly. My order arrived quickly and was well-packaged. Overall, I’m very happy with my purchases and would definitely shop here again.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful products

Wonderful products - both homeware and clothing. Great service and a company I come back to regularly.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely top quality products

Absolutely top quality products. The fitted sheets are a game changer. They stay in place on deep mattresses and are easy to put on.
I bought some for my top quality holiday let and they have washed beautifully.
I have now bought some for home too.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Feels luxurious

Prompt delivery, beautifully packaged and wrapped. The set is silky smooth and feels luxurious, even after numerous washes.

26 March 2026
Unprompted review

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