Rise & Fall Reviews 1,451

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 762 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including bedding, clothing, and towels, often highlighting their luxurious feel and durability. Many people appreciate the excellent value for money, finding the prices reasonable for the quality received, and the ease of ordering contributes to a positive experience. Reviewers frequently commend the customer service for being prompt, helpful, and efficient in resolving issues, with many becoming returning customers due to the overall positive interactions. However, some customers also noted issues with product quality, such as items developing tears or not meeting expectations for softness and smoothness, describing them as rough or thin. A few other people also felt that customer service responses were not always satisfactory, particularly when dealing with product defects or exchange inquiries.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising the excellent quality of... See more

Quality

People report positive experiences with quality, highlighting that many products, including bed linen and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's efficiency, quick... See more

Order

Customers consistently note positive experiences with order, frequently praising the ease of ordering and the... See more

Price

Reviewers highlight positive aspects of price, often praising the quality received for the cost, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am impressed with Rise & Fall. A while ago I purchased a full set of bed linen which is lovely, weighty and the linen is top quality. However I did have an issue with one of the products, which was... See more

Rated 5 out of 5 stars

I have bought clothes, towels and bedding from Rise & Fall. Everything has been excellent value, high quality and delivered on time (usually within 5 days). I always look on their website first if I... See more

Rated 5 out of 5 stars

I have been buying bedding from Rise & Fall for some years now, their quality is great and much better than previous bedding I’ve bought. They feel absolutely lovely to sleep on. I have bought differ... See more

Rated 5 out of 5 stars

The sheet we ordered is an excellent product, it hasn't move once it had been put on the mattress. So impressed we ordered 2 more, and as always excellent service. Thoroughly recommend these sheets. E... See more


Company details

  1. Internet shop

Written by the company

Luxury products without the luxury price tags. Direct from the world's best manufacturers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

So impressed by the bedding set that…

So impressed by the bedding set that I’ve just received, the quality and finishing details are excellent, feels luxurious. I took advantage of the promotion they were offering on bed linen which made it great value. Previous items that I’ve ordered have washed and worn so well that I wouldn’t hesitate to order from Rise & Fall. Just before Christmas I accidentally placed two identical orders (too keen and submitted two payments which was entirely my mistake). The customer service team were so quick to correct it and refunded me for the duplicate order immediately.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

The silkiest sheets ever

The deep fitted sheets are brilliant. They do exactly what they say on the tin and stay in place perfectly. May be a little tough to get on but that all works in your favour. The top sheet (double) is very long so loads to tuck in at the bottom. But the best bit is these sheets are so silky. I’ve had cotton sheets and bamboo sheets, but nothing compares with these. Initially, I was sceptical because they are more expensive, but I’ve now bought my second set of each.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful …

I have just received my second women’s cashmere merino v neck jumper, this time in buttermilk. It is stunning, the quality and softness of the jumper is amazing. Fast delivery too. Don’t hesitate if you are thinking of buying one, worth every penny.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

High quality clothes

High quality, beautiful knits and t-shirts. Really competative pricing. I love the sensible, minimal packing that is easy to recycle without loads of plastic. Returns are easy too.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The products are usually very good quality. I had an issue with stitching on a bed sheet and they addressed it promptly and with minimum hassle for me. Highly recommended for their customer-focus approach, and so much better to support a company like this than the mega-retailers, in my opinion.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this sheet!!

I ordered the Soft and Smooth double fitted sheet, and it's absolutely everything it was advertised to be. It feels luxurious and it's fantastic quality. Best of all it DOES stay on the bed!! I'll be ordering again.
I saw the initial advert on Instagram. Social media at its best!
Customer service from Marjorie was excellent. Prompt, helpful and friendly. Much appreciated.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality and luxury

Have been wanting the cashmere wrap for ages. Finally decided to treat myself. Absolutely love it, so soft and luxurious! Exactly what I expected as all my Rise and Fall jumpers are also of the highest quality. .

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Our go to place for all bed linen

This is a fantastic company and our go to place for all bed linen. The quality of the products is first class and the price fantastic. The service delivery is very prompt and I highly recommend it without hesitation.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

The clothes are beautiful!

The clothes are beautiful but unfortunately the ones I bought did not fit me so I had to return them. The return was easy and I thought everything was fine. I then got an email telling me that they had refunded part of the order but the second part was flagged by the warehouse team that it did not meet the returns policy and there would be no refund. I was appalled and very worried. It was very expensive! I immediately emailed back and I am delighted to say that from that point on I got a speedy, apologetic and satisfactory response-and the item was refunded! I would highly recommend R&F in spite of the glitch. Their clothes are just beautiful!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

A great discovery.

I came across Rise and Fall on Instagram. I like the website and presentation of the products, and so far feel the company lives its values. I’ve bought clothing and bed linen so far and everything is great quality and fit. And I’ve had positive and prompt service through customer service - so all good!

26 March 2026
Unprompted review

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