I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I mig... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.4
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
I was told from the the guy in the…
I was told from the the guy in the sales department that I could get 100 up and 50 down they came out and installed the internet and it is terrible not even close to the speed maybe they should promise things they can’t keep
22 August 2024
Reply from Rise Internet
Thank you for providing your feedback and letting us know about this issue. While our online review response team is unable to diagnose technical support, we encourage customers to work with our regular support channels for assistance with technical troubleshooting. Technical Support (877-910-6207) is available Monday – Friday 5am–10pm MT and Saturday – Sunday 7am–8pm MT. If you would like to work with someone directly to help diagnose the issues, please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.
Thank you,
Rise Broadband
Stephon (sp) was on time and installed…
Stephon (sp) was on time and installed everything that was needed. He explained things that I needed to do in order to get everything working and online.
28 August 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Josh W was very helpful and went out of…
Josh W was very helpful and went out of his way to ensure we got our broadband installed in one visit.
30 August 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
RISE Internet
Great communication from the very beginning. Tech was on time. Professional and did a great job
26 August 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Our appointment window was for 8-12
Our appointment window was for 8-12. Called multiple times trying to receive updates. Installer did not arrive until almost 3 in the afternoon. Rise should compensate people for their time with atleast a free month of service.
24 August 2024
Reply from Rise Internet
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-411-7473 and we'd be happy to help you out.
Regards,
Rise Broadband
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
From the operator who set my…
From the operator who set my appointment up to the technician that came to install equipment, all were friendly and helpful. The technician, even though he suffered a bad crick in his inexhaustible two days prior, helped me pick my large tv up to rest on its spot!! Above and beyond the call of help
23 August 2024
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
My installer was awesome
My installer was awesome! He made the whole thing painless.
Update: I have been using Rise Broadband for about a month now and I have to say I have not been disappointed. I was worried that living out of town that I would never get fast internet and Rise saved the day! I'm exremely happy!
19 August 2024
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Rise Broadband fixed wireless beats Frontier's hands down.
I was previously on Frontier's fixed wireless internet. Their service went down at least twice per day. I would have to power off the router for about 10 minutes to reset the signal. I have been on Rise for 1 week and the the service has been on continuous. I get double the download speed and a nice increase on my uploads. I have nothing but Raves for the Rise service!! I highly recommend them if you need fixed wireless internet.
11 August 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Outstanding service
The gentleman that helped me set up service did an amazing job helping me, very professional
16 August 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Rise Agents
The agents were very knowledgeable and friendly. I have had many bad experiences with other providers, but Rise Broadband is on a different level. Highly recommended, thank youuuu
13 August 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Cameron Our Technician
Cameron, our installer is one of the few individuals you come across in this day and time that knows how to deliver superior customer service. He knew we would not be able to receive 256 mbps and was upfront before proceeding to ensure Rise Broadband's reputation was not damaged. He also ensured the brochure we received honored the free installation clause. Super friendly and extremely knowledgeable. Install was flawless and we now have coverage in our entire two story home. Cameron also advised that we would be able to upgrade in a few months as a tower to the south of our location is scheduled for upgrage to deliver 256 mbps.
13 August 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
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