I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I mig... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.4
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loving Rise internAppointment was kept and only took 45…
Appointment was kept and only took 45 min to install. Very professional installer, who did a great job. So far so good.
19 September 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Great technician
Your phone salesperson was able to answer all my questions and scheduled an install very quickly.
Mike, my technician was great. Had to install the outside parts in the rain! He was very neat, took off his shoes when coming in from the rain.
He explained everything and helped set up my new wifi.
Thank you.
Thank you for everything.
24 September 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
The technician was very polite…
The technician was very polite knowledgeable and respectful
24 September 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
The install went well and...
The install went well and the installer top notch. The speed was good the first part of the day it was installed to but later it slowed way down to less than 1 Mbps.
Hopefully the dish is now recognized and updated with faster speeds. Seems good in day 2.
21 September 2024
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Great install…
Jeff called to let me know he was coming and arrived shortly thereafter. Apparently, the previous installment was “janky” and the coaxial cable was draped scythe front of the barn. I asked if he could do a better install wheee it didn’t look “janky”. He went to work and a little while later he was done and I had service.
17 September 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
The installer was very professional and…
The installer was very professional and did a great job.
17 September 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Customer service was great and getting an appointment was quick.
Friendly staff and great customer service.
7 September 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Worked with very helpful employees
Worked with very helpful employees. I appreciated their assistance
6 September 2024
Reply from Rise Internet
Janice Jones , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Technician was great
Technician was great - knowledgeable, quick, and took time to explain the steps and what it means for me as an end user!
13 September 2024
Reply from Rise Internet
Hi Shannon , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
the guys were very informative of how…
the guys were very informative of how they were doing the install and gave options where to place the router. very clean, and attentive to me as a customer.
7 September 2024
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
I want my original phone number to be…208-898-4265
I want my original phone number to be ported over. Its:208-989-4265. Well you get this done for me?
5 September 2024
Reply from Rise Internet
Thank you for providing your feedback and letting us know about this issue. While our online review response team is unable to diagnose technical support, we encourage customers to work with our regular support channels for assistance with technical troubleshooting. Technical Support (877-910-6207) is available Monday – Friday 5am–10pm MT and Saturday – Sunday 7am–8pm MT. If you would like to work with someone directly to help diagnose the issues, please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.
Thank you,
Rise Broadband
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Super technician
Very good sales logistics. Tremendous technician, super knowledgeable, efficient and very cordial. The tech is an asset to your company.
27 August 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Great service
31 August 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
The tech that came out was so nice and…
The tech that came out was so nice and very helpful. He knew exactly what he was doing. I would recommend him to anyone, so far the internet seems to be doing good.
31 August 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
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