Ritani Reviews 585

Awesome!
Great company with even greater products. Also, the customer service personnel are truly awesome! I would recommend to any and everyone!

This is my second time & I am please every time that I shop at Ritani

Easy.. Its a pleasure to deal with the representatives and the options were remarkable..

Amrita has been great with her knowledge and follow through to ensure we getting the right ring

Bought a ring and after the money was pending payment it was refunded or never taken out. No email notification about my order, no phone call. Nothing. I click on the link for my order and none exists 😡

I think that it is cool and interested people wanna get into it surprise by me

Very courteous and knowledgeable, guided us through decision making - Nicole.

Sabrina was absolutely wonderful to chat with!! She was professional, quick, and able to solve the issues I was having. I’ve always heard Ritani’s customer service is outstanding and wow...absolutely outstanding!! Thank you again!

Very beautiful engagement ring setting and the diamond has amazing sparkle. All their staff members including Nicole and Amrita are very friendly and made the whole ordering process very easy.

The shopping experience was absolutely seamless. I’m just waiting on my ring to see if they hit a home run.

I had the pleasure of getting help from Silvia R with selecting the correct band to pair with the engagement ring, and Amarita G helped make sure I got the holiday promotion. I will definitely be doing all of my jewelry purchases with you guys. Thanks so much!

Nicole was very polite and went beyond the call of duty to assist by doing extra research into my purchase

Ordered engagement rings for my wife and myself through Ritani, and initially were thrilled by the beautiful rings. After less than a year of wear, my wife’s ring lost diamonds from the setting. Was told by Ritani their warranty wasn’t valid since we live in Canada. After much argument the stone was replaced. Now after owning my ring for 4 years it is also losing stones from the setting. We chose to get our wedding bands elsewhere due to the poor reliability and poor customer service, and have had no issues or lost stones from our wedding bands.

Edited to add: since posting this review I was able to reach out to Ritani again, who agreed to fix/replace the band of my engagement ring. My new engagement band arrived after they made shipping back/forth easy and is gorgeous, therefore I have upgraded my review from 2 stars to four. Fingers crossed the quality will last!

Excellent work !!!!! Thanks you Ritani team

Excellent customer service. My only small complaint is the packaging was over the top and would rather pay less and not waste so much paper/cardboard and shipping costs. The diamonds were exactly as described and lovely.

No notification or confirmation of order or shipment.

Sabrina and Phil were extremely helpful with coordinating my purchase and communicated how to ensure the financial process was completed!
Thanks, Troy