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Rated 5 out of 5 stars

I ordered a necklace for my wife around the holidays. I was promised delivery by Christmas. Annia from customer service kept me informed and the gift arrived on time. Fast forward to February. The nec... See more

Rated 4 out of 5 stars

I just received my FedEx box from Ritani and was so excited to open it only to find out the order was incorrect. I was very disappointed. I immediately emailed and called. It's the holidays so they s... See more

Rated 2 out of 5 stars

The first few times I purchased some thing from here, my experience was fine. But my last experience has been a chaotic s**tshow. Their delivery dates have not been accurate, they sent me emails sayin... See more

Rated 5 out of 5 stars

So far, I have created and purchaced my engagement and wedding ring with Ritani. This was one of the most stress free experiances ive ever had with online shopping. Ritani is the industry benchmark. I... See more

Company details

  1. Jewellery shop
  2. Clothing Shop

Information provided by various external sources

Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.


Contact info

3.5

Average

TrustScore 3.5 out of 5

585 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Melinda from Ginsberg Jewelry…

Melinda from Ginsberg Jewelry in Cedar Rapids, Iowa made this experience wonderful. She helped me navigate the sight and find exactly what I wanted. I know my girlfriend will love this ring and will be able to enjoy it for the rest of our life. I am so excited, I can't wait to see it in person!

7 January 2020
Unprompted review
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Reply from Ritani

Hi Nick,

Thank you for your feedback, I will make sure to pass this along to Melinda! We know your soon to be fiancee will love the ring!

Best,

Marla

Rated 5 out of 5 stars

They did side by side comparison of the…

They did side by side comparison of the Diamond reports if was seeing in store. I found a better quality of the same carat and a setting for less. I am completely satisfied.

3 January 2020
Unprompted review
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Reply from Ritani

Hi Zach,

We are happy to see that you found the perfect diamond on our site! Glad we were able to help!

Best,

Marla

Rated 5 out of 5 stars

Love my diamond stud the only mishaps…

Love my diamond stud the only mishaps were the backs weren’t screw backs and I almost lost one of them on Day 2. But they did agree to send another back ASAP. So customer service is great as well as quality of the diamonds.

2 January 2020
Unprompted review
Ritani logo

Reply from Ritani

Hi Katrina,

I am so glad that we were able to get you the additional back for your earring quickly! I hope that you are enjoying your stunning new earrings :)

Best,

Marla

Rated 3 out of 5 stars

Website felt a little hard to navigate

Website felt a little hard to navigate. I couldn't search for individual diamonds. The link I was given in an email after I purchased a diamond never worked so I couldn't verify which one it was. Besides that, the prices are really good and email correspondence was fast and helpful.

28 December 2019
Unprompted review
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Reply from Ritani

Hi David,
Thank you for your honest feedback. We are terribly sorry that you had issues with our website. We hope our customer service team made up for the less than seamless online experience for you.
If you don't mind, we would love to talk with you about our site and see if there are ways to improve.
Thank you for choosing Ritani for your purchase, hope to be able to assist you again in the future.
Sincerely,
Ria, VP

Rated 5 out of 5 stars

Very Good Experience

Amrita was very helpful (and patient) with me while trying to decide which anniversary ring to purchase and remained kind when I changed my mind. When we were suddenly called out of town, they diverted the delivery and held it until we returned. The diamonds are even better than the VS2 quality stated, I honestly believe they are flawless. I would recommend Ritani to anyone contemplating a jewelry purchase.

27 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent help from the person I…

Excellent help from the person I chatted online with. I didn’t have to wait long for a response after I logged on with questions. Also Ritani is the only online jewelry store still having sale prices after Christmas. James Allen and blue Nile do not. Way to go Ritani!!!

26 December 2019
Unprompted review
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Reply from Ritani

Hi Renee,

Thank you so much for this amazing feedback! We are so happy that you had a great experience with us. It is our pleasure to assist all of our customers and we are here if you need us :)

Best,

Marla

Rated 1 out of 5 stars

I have purchased from Ritani 4 or 5…

I have purchased from Ritani 4 or 5 times before, but they are changing for the worse, lately and drastically...

Especially with their new staff Nicole... It happened twice in the last 3 months where I bought a diamond online and asked her for a customer setting... She would initally communicate with me, but go silent upon my follow-up questions... And just shipped the diamond to me without any further communications... I guess she really does not care.

26 December 2019
Unprompted review
Ritani logo

Reply from Ritani

Hi Diane,

I am so sorry about how your latest experience with us unfolded. I reached out to you directly to see how I can improve this situation and to help make this right. I have left you my direct contact information so that we can come to a better resolution.

Best,

Marla

Rated 5 out of 5 stars

Amrita was terrific to work with!!

Amrita was terrific to work with!!! She is outstanding!!!

20 December 2019
Unprompted review
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Reply from Ritani

Thank you Ron! Amrita is the best, beyond happy she helped you and provided you with a great experience.

Rated 5 out of 5 stars

Beautiful ring & excellent customer service

I was apprehensive at first about making a ring purchase like this without being able to see it in person. Everyone at Ritani made the process simple and easy. I really appreciated being able to chat with representatives while my order was being processed - they provided timely updates and were very helpful. The ring I ordered arrived on time and it's exactly what we wanted.

20 December 2019
Unprompted review
Ritani logo

Reply from Ritani

Hi Greg,
We are so happy to hear that our team was able to put you at ease during this process. Thank you for choosing us and we hope to be able to work with you again in the future.
Thank you!

Rated 5 out of 5 stars

Perfect Christmas Present

Simple ordering process, elegant product, awesome pricing!

16 December 2019
Unprompted review
Ritani logo

Reply from Ritani

Thank you for your kind words!

Rated 5 out of 5 stars

Super intuitive to use

Super intuitive to use. Beautiful imagery. Made browsing, comparing, and finally choosing a ring simple, easy, and fun.

13 December 2019
Unprompted review
Ritani logo

Reply from Ritani

Thank you Kamrin!! it was a pleasure working with you!

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