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Ritual Reviews 126

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TrustScore 1.5 out of 5

1.7

Vitamin & Supplements Shop
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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the subscription model, often finding themselves automatically enrolled without clear consent and facing difficulties in canceling these recurring orders. People frequently reported issues with customer service, describing it as unhelpful and unresponsive, especially when trying to resolve problems with orders or cancellations. Consumers also encountered problems with their orders, including delays, incorrect items, or products not arriving at all, leading to frustration. However, some customers also noted positive aspects, such as the effectiveness and taste of certain products, and appreciated the transparency regarding ingredients. A few other people also felt that the company offered flexibility with pausing or rescheduling subscriptions and found the cancellation process easy.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction,... See more

Order

Customers had negative experiences with order management, frequently reporting issues with unexpected... See more

Subscription

Reviewers highlight negative aspects of subscription, with many customers reporting that they were... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as awful and extremely... See more

Cancellation

Consumers find cancellation to be a frustrating experience, with many reporting difficulties in canceling... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had ordered Ritual prenatal vitamins and then needed to cancel my subscription. Turns out, they didn’t verify the address because there was a typo in it, which clearly made it invalid, but they cont... See more

Company replied

Rated 2 out of 5 stars

I have been a customer for years. So, with that history of experience, I have found several issues with the company. First, the freshness of the product can be seen visually. Darker vitamins are ol... See more

Company replied

Rated 2 out of 5 stars

Supplements look pretty but just felt a bit scammed by them taking money on a subscription, you don't get notified when they are going to take the money and then after they've done it you can't cance... See more

Company replied

Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition

Written by the company

Ritual is a personal health brand that is building the future of daily essentials. Our mission is simple: we help turn healthy habits into a Ritual. We started by creating the first visible supply chain of its kind and reinventing the daily multivitamin from the ground up. Now, together with some of the world's leading scientists, researchers, and advisors, we're developing a new standard of high-quality, traceable daily products across new categories.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

126 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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