Rivalry.com Reviews 1,611

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, especially from VIP support. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting fast deposit and withdrawal processes. However, some customers also noted issues with slow withdrawal times and a lack of proactive communication regarding delays. A few other people also felt that customer support could be unresponsive or rude, leading to difficulties in resolving issues and accessing funds.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, helpfulness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, quick responses, and overall... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick resolutions... See more

Service

Reviewers mention positive feedback about service, with many describing it as quick, efficient, and helpful.... See more

User experience

Clients share positive opinions on user experience, highlighting the user-friendly interface and overall ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Rivalry.com for a while now, and I can honestly say it’s one of the best platforms out there. But what truly makes the experience special is their VIP support, especially “Brain.... See more

Company replied

Rated 5 out of 5 stars

Rivalry is always great for newbie bettors due to its friendly UI. Fast response team as well if you have concerns. The promos have also leveled up to even match competitors or even better than them.... See more

Rated 5 out of 5 stars

Been using Rivalry for a long time now and it is definitely one of the better sites I have used based on my own experience. They have a wide range of betting options including both esports and... See more

Company replied

Rated 5 out of 5 stars

I’ve been using rivalry for about 3 years now this is the best gambling site I’ve used. User friendly, customer support is so kind, and the bonuses are so so generous(note: for active gamblers only)


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Gambling house
  4. Gambling Service
  5. Online Sports Betting Vendor

Written by the company

At Rivalry, we mix sports, esports, and casino into one all-in-one playground for entertainment. Our goal? To make betting more fun, more social, and packed with fresh ideas. We keep things safe, fair, and responsible, so you can focus on enjoying the action and being part of a community that loves the game as much as you do.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not good Betting site

Not good Betting site, Withdraw take too long to process im only using Gcash and im bout to hit 3days waiting lol, I think this betting site want you to cancel withdrawal and bet again until you loose all your money weird site kinda scam i think.

12 April 2023
Unprompted review
Rated 1 out of 5 stars

I have been trying to withdraw money…

I have been trying to withdraw money for days, but they keep making excuses about my bank account details and my withdrawal requests get denied. I am going to wait until tomorrow and if still can't get my money I will complain to the Northern Territory Racing Commission. I suggest anybody with similar issues do the same.

10 April 2023
Unprompted review
Rated 1 out of 5 stars

IMPOSSIBLE TO WITHDRAW

tried withdrawing twice and they will just wait a long time before returning funds to the account and issuing a ticket to make out as if they are trying to fix the issue but what the ticket does is not allow you to contact any of the live chat agents on Saturday was when my $2100 AUD withdrawal was meant to come in when it didn't I spoke with a live chat agent and they issued a missing withdrawal ticket its now Tuesday I haven't been responded too once in the ticket since.
before this withdrawal I tried to withdraw $1000 AUD but wasn't sure what a beneficiary name is after asking 1 of the live chat agents 'CRASH' he assured me unless i have kids you only have to put N/A in that section so after a whole week waiting for the business days the money was returned to my account due to the beneficiary name so I went and won more now I'm trying to withdraw 2100 and its almost impossible I fully verified my account 4 weeks ago and yet to receive a single withdrawal from this site that claims 1-3 business days for bank transfer withdrawals VERY DODGY SITE i suggest not betting here will keep updated if im ever paid the money but highly doubt it. SCAMMERS!!

11 April 2023
Unprompted review
Rated 1 out of 5 stars

Worst withdrawal experience on a…

Worst withdrawal experience on a betting site.

24 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi! At Rivalry we take your financial security seriously - meaning every payment is manually reviewed by our team before being approved. Barring any unforeseen delays, your payment should land in your account in a matter of minutes!

If you're experiencing a late withdrawal, please reach out to our support team by emailing support@rivalry.com.

Rated 1 out of 5 stars

It’s Hard to CashOut.

This site when it’s comes to withdrawal take to long but when it come’s to cash in it’s very fast then they have minimum withdrawal every months which is 100k i contact already the support in this site but always cancel my withdrawal until all my money is gone.

5 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi,

Barring any unforeseen delays, withdrawals should be pretty quick to land in your account, however they do need to be manually checked by our team first. We would also suggest to verify your account to increase your deposit and withdrawal limit

If you're experiencing unusual delays, please send us an email to support@rivalry.com.

Rated 1 out of 5 stars

1 star.

1 star.. For the withdrawal of funds

* deposit - super fast

* withdraw - super slow

4 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi Zaff - Thank you for reaching out. I'm sorry to hear the experience on our website was not pleasant.

We make every effort to make sure our withdrawal process is as smooth as possible, however, please note that as a fully licensed sportsbook every transaction must be manually reviewed due to security purposes.

If you have more questions in regard to this process you may refer to the following article:
https://www.rivalry.com/news/safety-first

Rated 1 out of 5 stars

worst bet site ever

Withdraw takes days to be processed and win amount sometimes takes hours to be processed which you will missed opportunities. Worst betting site ever!!!! This will be my last day here.

3 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi, there - thank you for reaching out. I'm sorry to hear the experience on our website was not pleasant.

We make every effort to make sure our withdrawal process is as smooth as possible, however, please note that as a fully licensed sportsbook, every transaction must be manually reviewed due to security purposes.

If you have more questions in regard to this process you may refer to the following article:
https://www.rivalry.com/news/safety-first

If you're still experiencing issues with the settlement of your bets, please don't hesitate to reach out to our support team by emailing support@rivalry.com we'll be able to provide assistance tailored to your specific case.

Rated 5 out of 5 stars

legit

legit site for betting

1 April 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Thank you for sharing your experience! Our support team will always be happy to help you if needed!

Rated 5 out of 5 stars

easy to play and bet

28 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Thank you for sharing your experience with us, Lucel! Our support team will always be happy to help you if needed!

Rated 1 out of 5 stars

Rivalry Experience.

1 star for now, 1st withdrawal was much faster than my 2nd pending withdrawal Its almost 3 days now and i have a bet which is still TBD as of now even though the game is over like 6 HOURS ago.
what is happening rivalry.

26 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi, there - thank you for reaching out. I'm sorry to hear the experience on our website was not pleasant.

We make every effort to make sure our withdrawal process is as smooth as possible, however, please note that as a fully licensed sportsbook, every transaction must be manually reviewed due to security purposes.

If you have more questions in regard to this process you may refer to the following article:
https://www.rivalry.com/news/safety-first

If you're still experiencing issues with the settlement of your bets and unusual delays of your withdrawal, please don't hesitate to reach out to our support team by emailing support@rivalry.com we'll be able to provide assistance tailored to your specific case.

Rated 1 out of 5 stars

Long time withrawal transaction

The g
First time I request for withrawal it takes 1 day and that is acceptable and the next one is very fast. Now it's the 2nd day that I didn't receive my withrawal amount. and my account is only e wallet..why it takes too long?

23 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hi Marlon,
Barring any unforeseen delays, withdrawals should be pretty quick to land in your account, however they do need to be manually checked by our team first.

If you're experiencing unusual delays, please send us an email to support@rivalry.com.

Rated 3 out of 5 stars

I had recent numerous bad experience…

I had recent numerous bad experience with Rivalry. First, I was not able to place a bet because they reasoned the Market is too pupular and has limits. Next, my withdrawal has failed because of my cashout provider (GCash) I've been using this since withdrawing with them. Now, withdrawal takes too longer than usual they said for 'security and review' again

24 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Jose,

We make every effort to make our withdrawal process as smooth as possible, but as a regulated sportsbook, we must review every transaction to make sure your money gets to you safely!

Let us know if you have more questions by reaching out to our support team.

Rated 5 out of 5 stars

Do we need to deposit 2000 to qualified…

Do we need to deposit 2000 to qualified for withdral?

24 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Hello Alexander,

You should be able to withdraw at any time as long as your account is verified. If you have further questions, please don't hesitate to email us at support@rivalry.com

Rated 5 out of 5 stars

staff are accommodating

21 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Thanks for your kind words! We strive to be accommodating to all of our customers and we're glad that we could provide you with excellent service.

Rated 5 out of 5 stars

Great experience as a small bettor.

Great experience as a small bettor. Fast deposit and the withdraw is good, sometimes its fast and sometimes it takes a week but at least it gets a good job done. The support chat is helpful too.

18 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Thank you for taking the time to share your experience with us! We're glad that you had a great experience in Rivalry as a small bettor and that our support chat was helpful. We appreciate your business and look forward to continuing to provide you with excellent service.

Rated 2 out of 5 stars

like any other betting sites in the…

like any other betting sites in the market, rivalry is no different. took the chicken out feature completely. I think im deactivating my account in the coming weeks. rivalry is not like this when I first created my account and betted onto my first match back in January. thanks ig but i hope u guys stop ur betting too.

17 March 2023
Unprompted review
Rivalry.com logo

Reply from Rivalry.com

Thank you for your review. We apologize for any inconvenience caused by the temporary unavailability of our chicken out feature. We recently had to take it down for maintenance to improve its functionality and ensure that it continues to work seamlessly. We want to assure you that the chicken out feature will be back up and running soon, and we hope that you will give us another chance to prove our commitment to providing you with the best betting experience possible.

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